customer solutions specialist Work, Jobs in leeds, eng (with Salaries)

Customer Solutions Specialist (IVA's)
StepChange Debt Charity —Leeds
- £25,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Financial services
6d
Customer Service Executive
Johnsons Workwear Ltd —Leeds
- £32,208 a year
- Full-time
- Health & wellbeing programme
Quick apply
1d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
14d
Driver
Northgate Vehicle Hire —Leeds
- £28,168 a year
- Employee discount
Quick apply
14h
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Leeds
- Temporary
- Customer service
14d
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Customer Service Case Assistant
PEXA Group —Leeds
- £25,000 - £26,750 a year
- Hybrid work
- Communication skills
Quick apply
5d
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Sales & Logistics Administrator (Part-Time)
Pack & Send Leeds —Leeds
- £12.21 - £13.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
20h
Transport Supervisor
SIG Plc —Leeds
- IT
- Employee discount
- Life insurance
Data Analyst
My Purchasing Partner —Wakefield
- £29,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Excel
- Salesforce
- Microsoft Office
- Free parking
Quick apply
1d
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Senior Customer Service Representative FTC
Waystone —Leeds
- Hybrid work
- Customer service
- Financial services
Quick apply
Continuous Improvement Specialist
M Group —Birstall
- £37,000 a year
- Annual leave
- Employee assistance programme
6d
On Premises Distributor
Johnsons Workwear Ltd —Leeds
- £12.71 an hour
- Full-time
- Health & wellbeing programme
Quick apply
1d
EXPORT CUSTOMER SOLUTIONS OPERATOR
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
IT Workday Systems Administrator
Gleeds —Leeds
- Human resources
- IT
- Construction
- Employee assistance programme

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customer solutions specialist jobs near leeds, eng

Customer Solutions Specialist (IVA's)

StepChange Debt Charity -
Leeds

Apply Now

Job details

Permanent | Full-time
£25,800 a year
6 days ago

Qualifications

Analysis skills
Case management
Financial services
Communication skills
Negotiation

Full job description

Salary £25,800

Location Leeds/Hybrid

Shift Pattern Monday to Friday hours between 8am - 6pm

Contract Type Permanent

Hours of Work per Week 35

Closing Date 25/06/2026

Ref No 2401

Documents

Role Profile
(Word, 80.26kb)

Do you enjoy helping people find practical solutions during difficult financial situations?

Are you confident balancing client needs, detailed information and commercial outcomes to achieve the best possible result?

Do you have strong communication and negotiation skills, with the ability to manage complex conversations professionally and empathetically?

We’re looking for a proactive and detail-focused Customer Solutions Specialist (IVAs) to join our Voluntary Arrangements team (internally known as an IVA Drafter). This is a great opportunity for someone with strong transferable skills in negotiation, customer resolutions, case management or financial services who enjoys problem solving and working in a fast-paced, client-focused environment.

In this role, you’ll support clients through an important stage of their financial journey, helping gather and assess information, manage complex cases and work towards sustainable outcomes that support both client needs and organisational standards.

No previous IVA experience is required — we’re more interested in your ability to communicate effectively, analyse information, build trust with clients and manage negotiations confidently.

About the Role

In this role, you’ll manage a caseload of clients through the case preparation and solution set-up process, supporting them from initial information gathering through to final outcome. You’ll review financial and supporting information, identify discrepancies or missing details, and ensure cases are accurate, complete and progressed efficiently.

You’ll work closely with clients throughout the process, acting as a key point of contact and supporting them through sensitive and sometimes challenging conversations with professionalism, empathy and confidence. You’ll also communicate with external stakeholders and negotiate realistic outcomes that balance both client circumstances and commercial considerations.

Alongside managing case progression, you’ll prepare clear and accurate written documentation, maintain detailed records and ensure all work is completed in line with internal quality standards, policies and regulatory requirements.

You’ll work both independently and collaboratively with colleagues to manage workloads, support successful outcomes and contribute to continuous improvements across the wider team.

What We’re Looking For

We’re looking for someone with experience in a customer-focused, case management or regulated environment, ideally where you’ve handled detailed conversations, managed competing priorities and worked towards successful outcomes.

You’ll bring:

Strong communication and relationship-building skills
Confidence handling sensitive conversations and negotiating outcomes
Good analytical skills and attention to detail
The ability to manage workloads and prioritise effectively in a fast-paced environment
A proactive, resilient and adaptable approach to work

Experience within financial services, debt advice, complaints handling, collections, customer resolutions or case management would be beneficial, but is not essential.

Equality, Diversity & Inclusion

Equality, diversity and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring — we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

Apply Now

Refine Your Search

customer solutions specialist jobs in leeds, eng

Customer Solutions Specialist (IVA's)

Customer Service Executive

Customer Support Advisor

Customer Support Specialist

Driver

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Specialist

Customer Service Case Assistant

Rapid Response Customer Service Representative

AI Specialist

Sales & Logistics Administrator (Part-Time)

Transport Supervisor

Data Analyst

Product Specialist

Technical Specialist Remote Support

Senior Customer Service Representative FTC

Continuous Improvement Specialist

On Premises Distributor

EXPORT CUSTOMER SOLUTIONS OPERATOR

IT Workday Systems Administrator

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