service transition manager Work, Jobs in leeds, eng (with Salaries)

Service Transition Manager
FDM Group —Leeds
- Hybrid work
5d
Head of Customer Service
Zenith —Leeds
- Up to £95,000 a year
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2d
Academic Skills Manager
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
- Administrative experience
- University
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Global Engagement Manager
Leeds Beckett University —Leeds
- £44,746 - £50,253 a year
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- School
School Liaison Manager (Fixed Term)
Luminate Education Group / Business Support —Leeds
- £40,410 - £44,144 a year
- Hybrid work
- Microsoft Access
- Microsoft Office
- Education
- Annual leave
3d
Smart / AMR Manager
ENGIE —Leeds
- Hybrid work
- Management
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Delivery Manager
NHS England —Leeds
- £57,528 - £64,750 a year
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Coordinator
The HOPE Centre For Inclusion —Leeds
- Childcare
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Service Delivery Manager
Node4 —Wakefield
- IT
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Head of Inclusive Learning (SEND)
Luminate Education Group / Business Support —Leeds
- £49,680 - £54,273 a year
- Hybrid work
- Education
- Leadership
- Annual leave
6d
Client Implementation Associate
Aon Corporation —Leeds
- Communication skills
8d
Trainee Occupational Health Advisor
Optima Health —Leeds
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
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- Paid training
- Annual leave
12d
Head of Inclusive Learning (High Needs)
Luminate Education Group / Business Support —Leeds
- £49,680 - £54,273 a year
- Hybrid work
- Education
- Leadership
- Annual leave
6d
Team Manager - Family Help
Bradford Children and Families Trust —Bradford
- £51,356 - £54,495 a year
- Full-time
- Annual leave
12d
Quality Manager in Projects (QMiP)
Siemens Energy —Leeds
- Full-time
- Organisational skills
- Communication skills
PFI Support Services Manager
Equans —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance programme
Technical Sales Representative
Tarmac —Leeds
- Military
- Employee discount
2d
Interim Ofsted Registered Manager - Consultant (Contractor)
Delphi Care Solutions —Leeds
- Childcare
- Management
- Working with children
Quick apply
Home Manager
HC-One - Mossdale Residence —York
- Annual leave
- Employee assistance programme
Quick apply
Assistant-Trainee Education Mental Health Practitioner
Leeds Community Healthcare NHS Trust —Leeds
- £28,392 - £31,157 a year
- Hybrid work
- Working with children
- School
- Annual leave
10d

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Service Transition Manager

FDM Group -
Leeds

Apply Now

Job details

Fixed term contract
5 days ago

Benefits

Company pension

Qualifications

ITIL Certification
Incident management
ITIL

Full job description

About The Role

FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/ Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled transition of new and changed services into live operation. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in Telford.

The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring services are fully prepared for BAU and meet all operational, governance, and quality standards prior to go-live.

This role is suited to experienced professionals who are confident operating in complex, multi-supplier environments and who can drive structured transition approaches while managing risk, stakeholders, and operational outcomes.

Responsibilities:

Owning and delivering end-to-end service transition plans across multiple workstreams, including readiness checkpoints and release-to-live / cutover strategies
Defining, agreeing, and tracking Go Live criteria (minimum and desirable), including Operational Acceptance and Service Readiness Assessments
Ensuring all services meet non-functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live
Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting)
Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes
Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases
Leading or supporting incident and major incident management during key releases and early life support (hypercare)
Producing and presenting reporting and dashboards on transition readiness, live service performance, and overall progress to senior stakeholders
Collaborating with service owners, delivery teams, operations, and third parties to ensure clear ownership and accountability of services post-transition
Assuring testing readiness and confirming release quality, including sign-off of end-to-end testing strategies and defect thresholds

About You

Proven experience in Service Transition / Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices
Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments
Strong end-to-end operational readiness capability, including OAT, readiness packs, NFR validation, support model design, and early life support planning
Excellent stakeholder management skills, with the ability to engage and influence both technical and non-technical senior stakeholders
Strong planning and coordination capability across multiple workstreams, including release, change, testing, and operations
Solid experience managing risks, issues, and dependencies using structured and evidence-based approaches
Experience producing high-quality governance and reporting artefacts (e.g. RAID logs, dashboards, readiness assessments, and sign-off documentation)
Excellent communication, organisation, and delivery-focused mindset

Nice to Have

Experience supporting or leading major incident management during releases or hypercare phases
Background working within a Systems Integrator, consultancy, or large-scale outsourced environment
Exposure to public sector or regulated environments
ITIL certification or equivalent service management qualifications

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

service transition manager jobs in leeds, eng

Service Transition Manager

Head of Customer Service

Academic Skills Manager

Global Engagement Manager

School Liaison Manager (Fixed Term)

Smart / AMR Manager

Delivery Manager

Coordinator

Service Delivery Manager

Head of Inclusive Learning (SEND)

Client Implementation Associate

Trainee Occupational Health Advisor

Head of Inclusive Learning (High Needs)

Team Manager - Family Help

Quality Manager in Projects (QMiP)

PFI Support Services Manager

Technical Sales Representative

Interim Ofsted Registered Manager - Consultant (Contractor)

Home Manager

Assistant-Trainee Education Mental Health Practitioner

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