Service transition manager Work, Jobs in Leeds, Eng (with Salaries)

Service Transition Manager- Telford
FDM Group —Leeds
- Hybrid work
- Annual leave
Service Transition Manager
Medicines and Healthcare products Regulatory Agency —Leeds
- Presentation skills
- Travel
- Organisational skills
7d
Deputy Head of Inclusive Learning (High Needs)
Luminate Education Group / Business Support —Leeds
- £45,471 - £48,232 a year
- Hybrid work
- Education
- Leadership
- Annual leave
14d
Student Services Coordinator: Experience
University of York —University of York
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- Organisational skills
Team Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Temporary
- Master's degree
- Supervising experience
- Bachelor's degree
- Annual leave
Job Coach - Future Pathways (Reduced Year)
Leeds City College —Leeds
- £23,902 - £26,855 a year
- Hybrid work
- Hospitality
- Customer service
- Education
- Annual leave
Social Work Assistant
Leeds City Council —Leeds
- £25,598 - £31,022 a year
- Temporary
- Presentation skills
- Communication skills
- Annual leave
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
6d
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
SEND Team Leader (Reduced Year)
Harrogate College —Harrogate
- £27,471 - £31,916 a year
- Full-time
- Hybrid work
- English
- Education
- Care plans
- Annual leave
Pathway Worker
City of York Council —York
- £34,301 - £37,439 a year
- Full-time
- Hybrid work
- English
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Bus Control Centre Manager
West Yorkshire Combined Authority —Leeds
- £52,466 a year
- Full-time
6d
Coordinator
The HOPE Centre For Inclusion —Leeds
- Childcare
- Experience working with children
- Education
Business Admin - HMP Wakefield
Ministry of Justice —Wakefield
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
7d
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Leeds
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Quick apply
Student Wellbeing Adviser
Luminate Education Group / Business Support —Leeds
- £24,567 - £29,255 a year
- Hybrid work
- Education
- No degree
- Communication skills
- Annual leave
Delivery Manager (Service Quality and Insight) 12 month FTC
Christians Against Poverty —Bradford
- From £32,490 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Flexitime
- Employee discount
14d
Strategy and Policy Manager
North Yorkshire Council —York
- £52,414 - £55,539 a year
- Temporary
1d
FM Manager
ISS Facility Services —Leeds
- Management
- Communication skills
Quick apply
10d
Asset Transition Project Manager
WTW —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme

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Service Transition Manager- Telford

FDM Group -
Leeds

Apply Now

Job details

Fixed term contract

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
Incident management
ITIL

Full job description

About The Role

FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/ Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled transition of new and changed services into live operation. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in Telford.

The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring services are fully prepared for BAU and meet all operational, governance, and quality standards prior to go-live.

This role is suited to experienced professionals who are confident operating in complex, multi-supplier environments and who can drive structured transition approaches while managing risk, stakeholders, and operational outcomes.

Responsibilities:

Owning and delivering end-to-end service transition plans across multiple workstreams, including readiness checkpoints and release-to-live / cutover strategies
Defining, agreeing, and tracking Go Live criteria (minimum and desirable), including Operational Acceptance and Service Readiness Assessments
Ensuring all services meet non-functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live
Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting)
Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes
Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases
Leading or supporting incident and major incident management during key releases and early life support (hypercare)
Producing and presenting reporting and dashboards on transition readiness, live service performance, and overall progress to senior stakeholders
Collaborating with service owners, delivery teams, operations, and third parties to ensure clear ownership and accountability of services post-transition
Assuring testing readiness and confirming release quality, including sign-off of end-to-end testing strategies and defect thresholds

About You

Proven experience in Service Transition / Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices
Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments
Strong end-to-end operational readiness capability, including OAT, readiness packs, NFR validation, support model design, and early life support planning
Excellent stakeholder management skills, with the ability to engage and influence both technical and non-technical senior stakeholders
Strong planning and coordination capability across multiple workstreams, including release, change, testing, and operations
Solid experience managing risks, issues, and dependencies using structured and evidence-based approaches
Experience producing high-quality governance and reporting artefacts (e.g. RAID logs, dashboards, readiness assessments, and sign-off documentation)
Excellent communication, organisation, and delivery-focused mindset

Nice to Have

Experience supporting or leading major incident management during releases or hypercare phases
Background working within a Systems Integrator, consultancy, or large-scale outsourced environment
Exposure to public sector or regulated environments
ITIL certification or equivalent service management qualifications

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

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service transition manager jobs in leeds, eng

Service Transition Manager- Telford