Field service analyst Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Technical Business Analyst
FDM Group —Leeds
- Customer service
- Bachelor's degree
- Agile
- Annual leave
2d
Junior SOC Analyst
FDM Group —Leeds
- Hybrid work
- AWS
- Annual leave
1d
Performance Analyst
Channel4 —Leeds
- From £39,375 a year
- Hybrid work
- Data analysis skills
- Business development
- Analysis skills
2d
Analyst - Separation Sciences
Comica Bradford —Bradford
- From £26,000 a year
- Laboratory experience
- Bachelor's degree
- Quality control
- Free parking
Quick apply
13d
Data Analyst
Gamstop Group —Harrogate
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- AWS
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Maintenance Assurance Data Analyst
Yorkshire Water —Bradford
- £36,966 - £46,166 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Sr Analyst, Platform Operations
NASDAQ —York
- £75,000 - £103,000 a year
- Full-time
- Computer Science
- DevOps
- AWS
Cyber Security Analyst - T2 - Enterprise Markets
Gamma —Leeds
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Student Placement - Cyber Security SOC Analyst
Wavenet —Birstall
- Customer service
- Analysis skills
- Communication skills
Quick apply
Financial Planning & Reporting Analyst
Redmayne Bentley —Leeds
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
9d
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount
Senior SOC Lead
FDM Group —Leeds
- Hybrid work
- AWS
- Mentoring
- Annual leave
PLM / Digital Engineering Developer
BAE Systems Inc. —York
- £88,189 - £149,922 a year
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Annual leave
- Employee assistance programme
Stress Engineer
Quest Global —Huddersfield
- Full-time
- Engineering
- Master's degree
- Analysis skills
Quick apply

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Lindt Chocolate Advisor
Lindt Careers —Leeds
Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets.
2d
Field Operations Manager
Bransby Wilson Parking Solutions Limited —York
Respond to client enquiries and resolve complaints in a timely and effective manner. Microsoft Excel: 2 years (preferred).
£32,000 - £40,000 a year
Quick apply
12d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

field service analyst jobs in leeds, wyk

Service Desk Analyst - Tier I

Technical Business Analyst

Junior SOC Analyst

Performance Analyst

Analyst - Separation Sciences

Data Analyst

Maintenance Assurance Data Analyst

Sr Analyst, Platform Operations

Cyber Security Analyst - T2 - Enterprise Markets

Student Placement - Cyber Security SOC Analyst

Financial Planning & Reporting Analyst

Business Technical Services Analyst II

Senior SOC Lead

PLM / Digital Engineering Developer

Stress Engineer

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