complaints handling Work, Jobs in leeds (with Salaries)

Complaints Handler
1ST LOCATE (UK) LIMITED —Temple Newsam
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Club Receptionist (Customer Service)
Nile Wilson Gymnastics —Leeds
- £11.56 - £13.00 an hour
- Monday to Friday
- Customer service
- Preschool
- Organisational skills
1d
Customer Solutions Specialist (IVA's)
StepChange Debt Charity —Leeds
- £25,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Financial services
9d
Multichannel Cx Agent
Vintage Cash Cow —Morley
- £26,250 a year
- Full-time
Quick apply
11d
Senior Complaints Administrator
WTW —Leeds
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Keycare Limited —Shipley
- From £24,882 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Sick pay
Quick apply
5d
SME Customer Service Representative
Direct Line Group —Leeds
- Sales
- Customer service
- Organisational skills
- Employee discount
Transport Administrator - Part time
Knightsbridge Furniture —Bradford
- £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
3d
Compliance Officer
Zuno Tech Group —Leeds
- Full-time
- Sales
- Organisational skills
- Financial services
- Annual leave
7d
Receptionist
Scape —Leeds
- £27,227.20 a year
- Overtime
- Customer service
- Microsoft Office
- Front desk
- Employee assistance programme
9d
Cybercrime Investigator
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
4d
Customer Service and Sales Administrator
Eco Happy —Wakefield
- £28,000 - £32,000 a year
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
13h
Customer Service Advisor - Leeds
HM Revenue and Customs —Leeds
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
Response Coordinator - Day Shift
OCU Group —Leeds
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
10d
Nights Guest Service Assistant
Hyatt Place Leeds —Leeds
- £13 an hour
- Part-time
- Customer service
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
4d
Intervention Claims Handler
Intact Insurance UK Limited —Halifax
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
14d
Support Advisor - home
DFS —Doncaster
- Customer service
- Computer literacy
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Operational Support Officer
HM Courts and Tribunals Service —Bradford
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Customer Service Advisor (12-month FTC)
GXO Logistics —Normanton
- Up to £26,178.98 a year
- Monday to Friday
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
9d

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Complaints Handler

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Qualifications

Customer service
Complaint handling
Microsoft Office
Organisational skills
ADR
Communication skills
Time management

Full job description

The Complaint Handler is responsible for managing customer complaints from receipt through to resolution in a professional, fair, and timely manner, and ensuring we adhere to regulatory requirements (FCA, OFGEM GDPR) The role involves investigating concerns thoroughly, maintaining regular communication with customers, and ensuring complaints are resolved in line with company procedures, regulatory requirements, and service standards.

The successful candidate will play a key role in delivering positive customer outcomes, reducing escalation risk, and identifying opportunities for service improvement.

Key Responsibilities

Manage and investigate customer complaints across multiple channels including telephone, email, and written correspondence.
Acknowledge complaints within 5 business days, and ensure all cases are logged accurately on internal systems.
Conduct fair and thorough investigations by reviewing account information, call recordings, documentation, and internal processes.
Maintain regular communication with customers throughout the complaint lifecycle.
Deliver clear, empathetic, and professional written and verbal responses.
Ensure complaints are resolved within regulatory and company timescales, including the 8-week complaint handling window where applicable.
Escalate high-risk, complex, or vulnerable customer cases appropriately to the Customer Experience and Insights Manager.
Liaise with operational teams and stakeholders to gather information and support resolutions.
Identify complaint trends and recurring issues to support continuous improvement.
Ensure all actions and decisions are fully documented and compliant with company standards.
Support with Ombudsman, ADR, or escalated complaint responses where required.
Contribute positively to team performance and customer satisfaction objectives.
Support with MI reporting and Monitoring where applicable.

Skills and Experience

Essential

Previous customer service or complaint handling experience.
Strong written and verbal communication skills.
Ability to manage difficult conversations professionally and empathetically.
Good organisational and time management skills.
Ability to prioritise workload and manage multiple cases simultaneously.
Attention to detail and strong investigative skills.
Ability to work under pressure and meet deadlines.
Competent in Microsoft Office and case management systems.

Desirable

Experience working within a regulated environment.
Knowledge of complaint handling procedures and FCA/Ombudsman guidelines.
Experience dealing with escalated or complex customer cases.

Personal Attributes

Calm and professional approach.
Empathetic and customer focused.
Resilient and solution driven.
Strong sense of accountability and ownership.
Team player with a collaborative approach.
Ability to make balanced and fair decisions.

Key Performance Indicators (KPIs)

Complaint resolution timescales.
Quality and accuracy of complaint responses.
Customer satisfaction outcomes.
Reduction in escalated complaints.
Compliance with regulatory requirements.
Case management productivity and backlog management.

Please find the full job description below as well as the benefits of working for First Locate

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Refine Your Search

complaints handling jobs in leeds

Complaints Handler

Club Receptionist (Customer Service)

Customer Solutions Specialist (IVA's)

Multichannel Cx Agent

Senior Complaints Administrator

Customer Service Advisor

SME Customer Service Representative

Transport Administrator - Part time

Compliance Officer

Receptionist

Cybercrime Investigator

Customer Service and Sales Administrator

Customer Service Advisor - Leeds

Response Coordinator - Day Shift

Nights Guest Service Assistant

Customer Claims Fraud Handler

Intervention Claims Handler

Support Advisor - home

Operational Support Officer

Customer Service Advisor (12-month FTC)

I want to receive the latest job alerts for complaints handling in leeds

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