Part time evening call centre Work, Jobs in Leeds (with Salaries)

NOC Response Coordinator (Evening Shift)
OCU Group —Leeds
- Full-time
- CRM software
- Continuous improvement
- Communication skills
Quick apply
8h
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
17h
Receptionist - Yorkshire and the Humber Probation Service - Leeds (Full Time)
HM Prison & Probation Service —Leeds
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
6d
Administrative Assistant
Bupa —Leeds
- £27,900 a year
- Weekend availability
- Computer literacy
- Administrative experience
- Front desk
- Gym membership
- Life insurance
Quick apply
3d
111 Health Advisor - Rotherham
Yorkshire Ambulance Service NHS Trust —Wath upon Dearne
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
17h
202608: Prison Officer - HMP New Hall
Ministry of Justice —Wakefield
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d
Operational Support Grade - HMP New Hall (Prison Support Role)
Ministry of Justice —Wakefield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Care Assistant (Days)
Highgate care —Allerton Bywater
- £12.77 an hour
- Weekend availability
- Cleaning
Quick apply
10d
202608: Youth Justice Worker - HMP Wetherby
Ministry of Justice —Wetherby
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d
Support Workers Required – (Learning Disability Project) Male&female
Khidmat Centre —Bradford
- £12.71 an hour
- Part-time
- Experience working with individuals with disabilities
- Computer literacy
- English
- Free parking
Quick apply
Customer Service Administrator
Oxalis Logistics UK —Huddersfield
- Up to £27,100 a year
- Weekend availability
- CRM software
- Organisational skills
- Communication skills
HMYOI Wetherby - Support Services Facilities (SSF) - Shop
Ministry of Justice —Wetherby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5d
Community Fundraising Volunteer (unpaid)
Candlelighters —Leeds
- £0.01 a year
- Part-time
- Microsoft Word
- In-person
- Communication skills
Quick apply
13d
202608: Prison Officer - HMP Wealstun
Ministry of Justice —Wetherby
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d
Care Assistant
Comfort Call Limited —Allerton Mauleverer
- £13.20 an hour
- Part-time
- No experience needed
- Paid training
- Employee discount
Prison Catering: Caterer - HMP Wealstun
Ministry of Justice —Wetherby
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Cooking
- English
- Presentation skills
- Annual leave
10d
Senior Care Assistant (Days)
Highgate care —Allerton Bywater
- £14.59 an hour
- Weekend availability
- Training & development
- Care plans
- Leadership
Quick apply
3d
Hospitality Assistants
Broughton Sanctuary —Broughton
- £13.50 an hour
- Temporary
- POS
- Front desk
- Cleaning
- Free parking
- Employee discount
Quick apply
Team Leader
Khidmat Centre —Bradford
- £13.50 an hour
- Part-time
- Writing skills
- Supervising experience
- Mentoring
- Free parking
Quick apply
202608: Prison Officer - HMP Full Sutton
Ministry of Justice —York
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
11d

I want to receive the latest job alerts for part time evening call centre in leeds

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

part time evening call centre jobs near leeds

NOC Response Coordinator (Evening Shift)

OCU Group -
Leeds

Quick apply

Job details

Permanent | Full-time
8 hours ago

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Outbound calling
Communication skills

Full job description

Description

We are looking for a confident and customer-focused individual to join our growing team in a fast-paced Customer Service role. Acting as the first point of contact for customers, you will play a key part in delivering an exceptional customer experience by handling enquiries, resolving issues, and building positive relationships. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem-solving, and is passionate about putting customer satisfaction at the heart of everything they do. This role is the evening shift which is 3pm-11pm.

What you'll do

Manage inbound and outbound customer calls and emails, responding professionally to enquiries, follow-ups and service updates.
Identify and assess customer needs, providing accurate information and support to ensure a high level of customer satisfaction.
Handle customer complaints and queries, providing appropriate solutions and alternatives within agreed timescales and following up to ensure full resolution.
Accurately record customer interactions, comments and complaints and process orders, forms, applications and customer requests.
Work closely with team members and other departments to resolve complex customer issues and improve service delivery.
Participate in team meetings and training sessions to develop knowledge, skills and best practice.
Meet individual and team qualitative and quantitative performance targets.
Take ownership of continuous improvement and contribute to achieving high levels of customer service and overall team performance.

What you'll bring

Previous experience in a call centre or customer service role.
Excellent communication skills, both verbal and written.
Strong active listening skills and the ability to empathise with customers.
Ability to multi-task, prioritise and manage time effectively in a fast-paced environment.
Proficiency in computer applications, including MS Office and CRM software.
Ability to work under pressure and handle challenging situations calmly and effectively.
Strong problem-solving skills with the ability to identify practical and effective solutions.
Ability to build positive relationships with customers and colleagues.
A proactive and adaptable approach, with a willingness to learn and continuously develop.

Previous experience working in a high-volume, target-driven call centre or customer service environment.
Experience using CRM systems, customer databases or ticketing systems.
Experience handling customer complaints, complex queries and escalated issues.
Experience working towards individual and team KPIs, performance targets or service level agreements.
Experience processing customer orders, applications, requests or service-related documentation.
Experience working closely with multiple teams or departments to resolve customer issues.
Previous experience participating in team training, coaching or continuous improvement initiatives.

About OCU Group

At OCU Group, we don’t just deliver infrastructure - we help power modern life.

As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.

Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.

Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.

We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.

At OCU, you won’t just join a growing business, you’ll help shape it.

Our Culture & Values

At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.

Our Commitment to Inclusion

At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.

As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.

We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.

To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing [email protected].

Quick apply

Refine Your Search

part time evening call centre jobs in leeds

NOC Response Coordinator (Evening Shift)

111 Health Advisor Wakefield

Receptionist - Yorkshire and the Humber Probation Service - Leeds (Full Time)

Administrative Assistant

111 Health Advisor - Rotherham

202608: Prison Officer - HMP New Hall

Operational Support Grade - HMP New Hall (Prison Support Role)

Care Assistant (Days)

202608: Youth Justice Worker - HMP Wetherby

Support Workers Required – (Learning Disability Project) Male&female

Customer Service Administrator

HMYOI Wetherby - Support Services Facilities (SSF) - Shop

Community Fundraising Volunteer (unpaid)

202608: Prison Officer - HMP Wealstun

Care Assistant

Prison Catering: Caterer - HMP Wealstun

Senior Care Assistant (Days)

Hospitality Assistants

Team Leader

202608: Prison Officer - HMP Full Sutton

I want to receive the latest job alerts for part time evening call centre in leeds

Explore jobs in more locations

Description

What you'll do

What you'll bring

About OCU Group

Jobseeker tools

Employer Tools

Browse

Stay Connected