Patient advocate Work, Jobs in Leeds (with Salaries)

Customer Care Advisor
Optimum Medical —Leeds
- £26,750 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
12d
Trainee Theatre Support Worker- Acutes
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £25,272 - £27,476 a year
- Full-time
- Relocation assistance
- Employee assistance programme
3d
Digital Inclusion Worker
Carers' Resource —Shipley
- £27,000 - £28,250 a year
- Part-time
- Windows
- IT
- In-person
Quick apply
2d
Outreach Worker
Brian Jackson College part of Fresh Futures —Kirklees
- £15.60 an hour
- Full-time
- Working with children
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
Support Worker
Home not Hospital —Leeds
- £13.50 an hour
- 12 hour shift
- Paid training
- Annual leave
12d
Media Specialist
Fortrea —Leeds
- Part-time
- Microsoft Powerpoint
- Marketing
- Social media management
Specialist in Emergency & Urgent Care (Equivalent to GP with spec int in Emergency & Urgent Care)
Mid Yorkshire Teaching NHS Trust —Wakefield
- £104,401 - £115,341 a year
- Full-time
- Acute care experience
- Leadership
- Communication skills
3d
Territory Business Manager
IQVIA —York
- Sales
- Bachelor's degree
- Annual leave
12d
Health Care Support Worker - Female Surgery/Gastroenterology (Band 2)
Airedale NHS Foundation Trust —Keighley
- £25,272 a year
- Full-time
- Patient care
- Care plans
- Annual leave
- Employee assistance programme
1d
Stroke Consultant
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £113,565 - £150,569 a year
- Full-time
- Relocation assistance
- Employee assistance programme
11d
Sister or Charge Nurse - L19
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Part-time
- Leadership
- Teaching
10d
Paediatric Diabetes Specialist Nurse
Calderdale and Huddersfield NHS Foundation Trust —Elland
- £39,959 - £48,117 a year
- Full-time
- School
10d

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Customer Care Advisor

Optimum Medical
Leeds

Quick apply

Job details

Permanent | Full-time
£26,750 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Employee assistance programme
Paid volunteer time
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Are you a caring, detail‑driven team player who loves helping people and doing the right thing? Join Vyne Healthcare, part of Optimum Medical, and make a genuine difference to patients, care homes and healthcare professionals across the UK.

About the Role

As a Customer Care Advisor, you’ll be the compassionate, reliable point of contact for customers using our NHS dispensing service. Dealing with a wide range of inbound calls, emails and online enquiries, you’ll be responsible for ensuring every customer receives accurate information, excellent service and the support they need throughout their prescription journey.

You’ll build trusted relationships with patients, care assistants, care homes and healthcare professionals - acting as their advocate, solving problems with empathy, and ensuring they receive the products and information they need.

This role is based at our Leeds City Centre HQ (shortly due to relocate to the Stourton area on the outskirts of Leeds) , working 4 days per week in the office and 1 day from home. The starting salary is £26,750, with a clear progression pathway through our Customer Care career framework.

What You’ll Be Doing

Manage NHS prescriptions on behalf of customers
Process orders accurately across phone, email and online platforms
Support new referrals and clearly explain how our service works
Maintain precise, up‑to‑date customer records
Provide product information and guidance, championing Optimum Medical brands
Contact customers about order updates, delays or repeat requirements
Refer customers to healthcare professionals, including our Vyne nursing team, when needed
Welcome new customers and ensure they feel supported from day one
Chase outstanding prescriptions to maintain continuity of care
Handle complaints with empathy and a focus on doing the right thing
Support Vyne shop customers with queries, purchases and returns
Contribute positively to team targets, meetings and training

What We’re Looking For

Impeccable attention to detail and accuracy - you take pride in getting things right
A caring, patient‑focused approach and a genuine desire to help people is essential in this role
A strong team player who supports colleagues and contributes positively to the wider team
Excellent written and verbal communication skills
Ability to prioritise and multitask in a fast‑paced environment
Confident using multiple systems
A demonstrable passion for customer service and healthcare
Prior experience in a telephone‑based customer care or service role would be advantageous but is not essential (healthcare experience is a bonus)

Why Optimum Medical?

We’re building the most people‑focused healthcare company in the industry. Our products - from healthcare lubricants to urology solutions - are used in every NHS hospital and in more than 60 countries worldwide. But what truly sets us apart is our culture.

We’re fast‑paced, supportive and obsessed with improvement. Our mantra, Constantly Create Better, guides everything we do. If you thrive in environments where people genuinely care, teamwork matters and doing the right thing is celebrated, you’ll feel right at home.

What We Offer

☑ Full induction plan, ongoing training and regular performance reviews
☑ Competitive salary with bonus scheme
☑ 27 days holiday plus bank holidays, with the option to buy or sell up to 5 days
☑ 2 paid volunteer/charity days each year
☑ Health Cash Plan and 24/7 GP Anytime service
☑ Employee Assistance Programme and Mental Health First Aiders
☑ Life Assurance (3x salary) and pension plan
☑ A vibrant, values-led culture with regular social events

Our Values

At Optimum Medical we LISTEN, we CREATE, we MAKE IT HAPPEN, we CARE, and we HAVE FUN. If you’re passionate about making a difference and want to be part of a company that puts people first, we’d love to hear from you.

Optimum Medical is committed to equality of opportunity and freedom from discrimination. We encourage applications from all backgrounds and communities.

Please note: we do not accept applications via recruitment agencies.

Pay: £26,750.00 per year

Benefits:

Casual dress
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient advocate jobs in leeds

Customer Care Advisor

Trainee Theatre Support Worker- Acutes

Digital Inclusion Worker

Outreach Worker

Support Worker

Media Specialist

Specialist in Emergency & Urgent Care (Equivalent to GP with spec int in Emergency & Urgent Care)

Territory Business Manager

Health Care Support Worker - Female Surgery/Gastroenterology (Band 2)

Stroke Consultant

Sister or Charge Nurse - L19

Paediatric Diabetes Specialist Nurse

I want to receive the latest job alerts for patient advocate in leeds

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