Customer success manager Work, Jobs in Leek Wootton, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
9d
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
12d
Business Development Manager
CitySprint —Warwick
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Store Manager
NEXT —Leamington Spa
- From £40,047 a year
- Weekend availability
- Employee discount
12d
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Leamington Spa
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
5d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
2d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Sales - Supervisor
New Look —Leamington Spa
- Part-time
- Microsoft Word
- Communication skills
13d
Store Manager
Aldi —Coventry
- £52,910 - £69,000 a year
- Annual leave
Business Development Manager
Taxpro —Birmingham
- £28,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
11d
Assistant Store Manager
Mountain Warehouse —Leamington Spa
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Sales Negotiator
Sheldon Bosley Knight —Kineton
- £27,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
10d
Account Manager
Target Integration —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Export Sales Manager
Tool Connection —Southam
- Full-time
- Sales
- Analysis skills
- Travel
- Free parking
- Store discount
Quick apply
3d
Customer Success Manager, Birmingham
Dalux —Birmingham
Fresh Food Manager - Leamington
Morrisons —Leamington Spa
- Hospitality
- Team management
- Employee discount
Quick apply
11d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
9 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in leek wootton, war

Customer Experience Manager

Client Success and Bookings Manager

Business Development Manager

Store Manager

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped

Ownership Experience Manager – Customer Community & Loyalty

Manager of Dedicated Implementations - EMEA

Customer Experience Manager

Senior National Account Manager

Sales - Supervisor

Store Manager

Business Development Manager

Assistant Store Manager

Senior Sales Negotiator

Account Manager

Account Manager Team Manager

Export Sales Manager

Customer Success Manager, Birmingham

Fresh Food Manager - Leamington

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