About the Role
JS Woodcraft is seeking an experienced, commercially focused, and highly organised Office Sales Manager to lead and develop our sales support function. Reporting directly to the Managing Directors, this is a key leadership role responsible for overseeing sales administration, customer service coordination, management reporting, and office-based sales activities.
The successful candidate will function as the central link between customers, sales personnel, operations, and senior management, ensuring the smooth day-to-day running of the sales office while delivering outstanding customer service and supporting business growth.
This position is ideal for a highly organised individual who thrives in a high performing, challenging environment and enjoys building strong customer relationships while driving operational excellence.
About JS Woodcraft
JS Woodcraft is a bespoke manufacturer of high end engineered timber flooring which it does out of its state-of-the-art factory in Yorkshire. The company distributes its floors across the United Kingdom and Europe and counts on some of the country’s best interior designers, architects, and property developers as its customers.
Following in the footsteps of two generations of expert woodworkers, JS Woodcraft is proudly family run and proudly enthusiastic about producing special timber flooring, crafted here in the UK. The company has ambitious plans both for both now and the future, and following a multiyear period of impressive sales growth, a new chapter is unfolding for JS Woodcraft. We want the best customer experience, the best product offering and the best brand, all while also being the best place to work.
We recently launched a bold new strategic plan to deliver further future growth and want to work with people that are will be committed to this. We are excited about people who are long term thinkers, committed to continuous learning and improvement, and who are passionate about growing together with a high-quality team. If this sounds like you, please do send us your application – we want to hear from you!
Key Responsibilities
· Manage a portfolio of customer accounts, consistently meeting or exceeding sales targets while maintaining strong, long term customer relationships.
· Function as the primary point of contact for customers, ensuring prompt and professional responses to enquiries.
· Conduct regular customer reviews to identify opportunities for growth and service improvement.
· Generate new business opportunities through existing networks and prospecting activities.
- Analyse sales data and prepare management reports to support decision-making.
· Support the managing director in implementing sales strategies, business objectives and KPIs.
· Oversee the complete sales order process from quotation through to delivery and invoicing.
· Oversee the day-to-day operation of the sales office, developing effective office procedures, controls, and workflows.
· Coordinate communication between sales, operations, finance, and senior management teams.
· Provide effective leadership and support to sales administration staff where applicable.
· Manage CRM and sales management systems to ensure data accuracy and integrity.
· Maintain reporting systems and dashboards that provide meaningful business insights.
What we are looking For
Essential Skills and Experience
· Proven experience in sales administration, sales office management, account management, or sales support leadership.
· Strong customer relationship management and account development experience.
· Excellent reporting, analytical, and problem-solving skills
· Advanced Microsoft Excel skills and experience working with reporting systems.
· Strong organisational and time management abilities.
· Excellent written and verbal communication.
· Ability to work independently, take ownership, and deliver results – entrepreneurial mindset.
· Strong commercial awareness with exceptional attention to detail.
· Experience managing CRM systems.
Desirable
· Previous experience in the interior design, architecture, or real estate industries.
· Previous experience managing office based administrative or sales support teams.
· Experience producing management information for senior leadership.
· Knowledge of ERP or business management systems
· Applicants must have practical experience using Sage Accounts for day-to-day accounting tasks.
Personal Attributes
· High integrity, high energy, and continuous learner with extreme desire to be an integral part of the growth of an organisation over the long term.
· Entrepreneurial, results driven and commercially minded.
· Initiative-taking, positive, and solutions focused – high resourcefulness.
· Excellent communicator with strong relationship-building skills and ability to put the team before yourself.
· Professional, approachable, andobsessed with customer satisfaction.
· A confident decision-maker with strong leadership capabilities.
What Success Looks Like
· Develop and enhance an already well-established sales office operation, leveraging existing systems and processes to drive continuous improvement and maintain exceptional customer service standards.
· Accuracy and timeliness of management reporting.
· Significant improvement in business customer satisfaction and retention levels.
· CRM and database accuracy.
· Developing into a valued team member, leader, and continuous learner within the company.
Why Join JS Woodcraft
At JS Woodcraft, our employees are not just seen as employees but are genuine partners of the business. You will play a pivotal role in supporting our continued growth and success and due to our decentralised structure, you will work closely with and learn from senior leadership, influence business processes, and make a genuine impact on customer experience and operational performance. Our promise is total alignment between the business and all its employees so that when the business wins, you win.
Pay: £40,000.00-£44,000.00 per year
Benefits:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
