customer support quality & compliance manager Work, Jobs in leicester, eng (with Salaries)

Fire & Security Customer Compliance Manager
Complete Security Recruitment —Leicester
- £35,000 - £40,000 a year
- Organisational skills
- IT
- Communication skills
4d
Leicester Riders Foundation General Manager
Mattioli Arena —City of Leicester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
Compliance Coordinator
Cox Automotive —Leicester
- £29,500 a year
- Full-time
- Employee discount
Quality Assurance Process Manager (Associate)
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Logistics Quality Auditor
Proximo Holdings Limited —Ryton on Dunsmore
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Referral programme
Quick apply
Customer Quality Manager
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Engineering
- No degree
- Travel
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Quality Manager
Wiltech Acoustics LTD —Loughborough
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Communication skills
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
HR Administrator
PA Housing —Leicester
- £26,871 - £28,012 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Ambition Derby Hub Team Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
People Advisor
Bellrock Property and Facilities Management —Leicester
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Assistant Operations Manager - Student Accommodation
Student Roost —Leicester
- £29,000 - £32,000 a year
- Full-time
- University
Quick apply
4d
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
8d
Corporate Health and Safety Manager
Charnwood Borough Council —Charnwood
- £45,091 - £48,226 a year
- Full-time
- Free parking
- Annual leave
4d
Compliance Technical Surveyor - Hybrid working
MHA —Derby
- £56,685 a year
- Full-time
- Hybrid work
- Analysis skills
- Plumbing
- Travel
9d
Casual Support Worker
Advance Housing and Support Ltd —Enderby
- £12.79 - £14.33 an hour
- Weekend availability
- English
- Care plans
- Employee assistance programme
- Employee discount
12d
Production Manager
Elis —Leicester
- Up to £45,000 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Office
- IT
- Employee assistance programme

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customer support quality & compliance manager jobs near leicester, eng

Fire & Security Customer Compliance Manager

Complete Security Recruitment -
Leicester

Apply Now

Job details

Permanent
£35,000 - £40,000 a year
4 days ago

Qualifications

Facilities management
Organisational skills
IT
Communication skills

Full job description

Posted: 02/06/26 Recruiter: Complete Security Recruitment Reference: 3117129014 Type: Permanent Salary: £35,000 - £40,000 Annual Location: Leicester, Leicestershire Description:

is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems.

As part of the wider Group, is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care.

We are now looking for a Fire & Security Customer Compliance Manager to support our service operations and strengthen the way we manage customer compliance, reporting, subcontractor performance and service governance.

The Role

This is a key customer compliance and service governance role, reporting directly to the Service Director.

The successful candidate will act as a customer compliance champion across Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required.

The role will work across Service, Small Works, Sales/Renewals, subcontractors and regional service teams to make sure customer compliance risks are visible, actioned and reported clearly.

The role covers the companies Service Operations across all regions, including the North East, Midland & North and Southern regions.

Key Responsibilities

Act as the customer compliance champion across the companies Service Operations.

Monitor customer compliance across planned preventative maintenance, service activity and remedial works.

Produce and improve standardised customer compliance reports covering serviced assets, PPM status, outstanding reports, remedials and compliance risks.

Track appointments, reports, remedial actions and customer requirements that are outside agreed standards.

Support the business in ensuring contractual SLAs are monitored and escalated where necessary.

Liaise with subcontractors regarding appointment dates, report turnaround, documentation quality and compliance outputs.

Work closely with the Small Works Manager to ensure remedials are visible, tracked and progressed where they affect customer compliance.

Support the Sales & Renewals Coordinator with the onboarding of new customers, ensuring service requirements, reporting expectations and compliance obligations are captured.

Conduct administration quality audits across customer records, job notes, reports, asset information and remedial tracking.

Support internal, financial and external compliance audits, including BAFE, ISO 9001 and ISO 14001.

Provide clear compliance updates to the Service Director, highlighting risks, overdue actions and areas requiring escalation.

Help improve processes, reporting standards and customer visibility across the service operation.

What We Are Looking For

We are looking for someone who is highly organised, confident with detail and able to work across multiple teams to get things done.

You will need to be comfortable working with customer information, service records, subcontractor updates, reports, compliance requirements and deadlines. You should be able to identify risks, follow up actions and communicate clearly with internal teams, customers and external providers.

Skills and Experience

Essential:

Ability to operate at Manager Level with Senior Internal and External Stakeholders

Strong attention to detail and excellent organisational skills.

Confident written and verbal communication skills.

Ability to manage multiple priorities, deadlines and follow-up actions.

Experience preparing reports, tracking actions or monitoring service performance.

Comfortable working with internal teams, subcontractors and customers.

Proactive approach to resolving issues and escalating risks.

Strong IT skills, including ability to analyse data using excel.

Preferred:

Experience within the fire and security industry.

Experience in a life safety, facilities management, compliance, technical service or maintenance environment.

Understanding of planned preventative maintenance, remedial works, service reporting or SLA management.

Awareness of BAFE, ISO 9001, ISO 14001 or similar audit/compliance frameworks.

What Success Looks Like

Success in this role will be measured by:

Improved customer compliance visibility.

Accurate and timely customer compliance reporting.

Reduction in overdue appointments, missing reports and unresolved compliance actions.

Better tracking of remedials from identification through to completion.

Improved subcontractor follow-up and documentation standards.

Stronger audit readiness across service records and customer compliance evidence.

Fewer customer escalations linked to reporting, communication or compliance visibility.

A smoother onboarding process for new service customers.

Why Join Us?

This is an opportunity to play an important role in a business where compliance, customer service and operational discipline really matter.

You will work directly with the Service Director and across the wider service operation, helping improve the way it protects customers, manages risk and demonstrates service compliance.

For someone with strong organisation skills, a customer-focused mindset and experience in fire and security, life safety, compliance or technical service environments, this is a role with real influence and purpose.

Apply Now

Refine Your Search

customer support quality & compliance manager jobs in leicester, eng

Fire & Security Customer Compliance Manager

Leicester Riders Foundation General Manager

Compliance Coordinator

Quality Assurance Process Manager (Associate)

Logistics Quality Auditor

Customer Quality Manager

Data Governance Analyst

Administration Coordinator

Quality Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Sourcing and Compliance Manager

HR Administrator

Ambition Derby Hub Team Lead

People Advisor

Assistant Operations Manager - Student Accommodation

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

Corporate Health and Safety Manager

Compliance Technical Surveyor - Hybrid working

Casual Support Worker

Production Manager

I want to receive the latest job alerts for customer support quality & compliance manager in leicester, eng

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