Customer Experience Manager
Sainsbury's —Leicester
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
11d
Food & Beverage ( F&B ) Manager
Greetham Valley Golf club and hotel —Oakham
- £33,000 - £35,000 a year
- Weekend availability
- Inventory control
- Customer service
- Team management
- Free parking
- Employee assistance programme
9d
Head Waiter
Emre Restaurant —Leicester
- From £12.21 an hour
- Part-time
- Serving
- Sales
- Culinary experience
Quick apply
Catering Team Leader
Bestway Group —Leicester
- Full-time
- Business development
- Analysis skills
- Leadership
- Annual leave
Quick apply
Restaurant Manager
Bupa —Aston-on-Trent
- £29.22 an hour
- Full-time
- Hospitality
- Recruiting
- Budgeting
- Employee discount
- Gym membership
Quick apply
Assistant Restaurant Manager
Haute Dolci (Leicester) —City of Leicester
- £12.71 - £14.00 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Restaurant Shift / Floor Manager
Tim Hortons —Leicester
- £13.37 an hour
- Full-time
- Sales
- Team management
- Quick service & fast food restaurant
Quick apply
5d
Kitchen Manager
Brewers Fayre —Rugby
- £39,000 - £42,250 a year
- Full-time
- Cooking
- Restaurant
- Employee discount
Quick apply
Food & Beverage Duty Manager
TELEGRAPH HOTEL —Coventry
- £28,000 a year
- Weekend availability
- Inventory control
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Restaurant Supervisor/Duty Manager
Winstanley house —Leicester
- £13 - £14 an hour
- Part-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
2d
Kitchen Manager
NB Leisure Trust —Nuneaton
- From £30,000 a year
- Weekend availability
- Management
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
EN - Food & Beverage Manager
AccorHotel —Long Eaton
- Full-time
- Hotel
- Leadership
- Restaurant
Quick apply
13d
Kitchen Manager
Hilton —Derby
- Full-time
- Employee stock purchase plan
- Annual leave
Assistant Restaurant General Manager
West End Wings Ltd —Nottingham
- From £33,000 a year
- Weekend availability
- Restaurant management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
4d
New Opening Restaurant General Manager
OMOMO Korean Street Food —Nottingham
- From £37,500 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Lead Chef - Fifty the Street Restaurant
Loughborough University —Loughborough
- £19.25 an hour
- Full-time
- Hotel
- University
- Mentoring
- Free parking
- Annual leave
11d
Guest Services Manager - Food and Beverage
Newton Country House Hotel —Newton Solney
- Up to £26,700 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
Quick apply
Cafe Assistant Manager
Jaspers of Hinckley ltd —Hinckley
- From £14 an hour
- Weekend availability
- In-person
- Leadership
- Café
- Free parking
Quick apply
6d
Experienced Waiter/ Restaurant Manager
Lasani —Nottingham
- Temporary
- Serving
- Hospitality
- Culinary experience
- Employee discount
Quick apply
Cafe Team Leader
Tesco UK —Coventry
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
17h

I want to receive the latest job alerts for food service manager in leicester, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

food service manager jobs near leicester, lec

Customer Experience Manager

Sainsbury's -
Leicester

Apply Now

Job details

Permanent
From £32,700 a year
11 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

food service manager jobs in leicester, lec

Customer Experience Manager

Food & Beverage ( F&B ) Manager

Head Waiter

Catering Team Leader

Restaurant Manager

Assistant Restaurant Manager

Restaurant Shift / Floor Manager

Kitchen Manager

Food & Beverage Duty Manager

Restaurant Supervisor/Duty Manager

Kitchen Manager

EN - Food & Beverage Manager

Kitchen Manager

Assistant Restaurant General Manager

New Opening Restaurant General Manager

Lead Chef - Fifty the Street Restaurant

Guest Services Manager - Food and Beverage

Cafe Assistant Manager

Experienced Waiter/ Restaurant Manager

Cafe Team Leader

I want to receive the latest job alerts for food service manager in leicester, lec

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

food service manager jobs in leicester, lec

I want to receive the latest job alerts for food service manager in leicester, lec

Explore jobs in more locations

Customer Experience Manager

Salary: From £32,700 Location: Leicester North Store, Leicester, LE4 7PD Contract type: Permanent Business area: Retail Closing date: 05 August 2026 Requisition ID: 400072597

Salary: From £32,700
Location: Leicester North Store, Leicester, LE4 7PD
Contract type: Permanent
Business area: Retail
Closing date: 05 August 2026
Requisition ID: 400072597