OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
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The Data Operations Manager will be responsible for managing the collection, validation, analysis and reporting
operational data across the Morrisons Manufacturing & Logistics Security contract.
Working closely with Head of Security M&L, Regional Operations Manager M&L, OCS support functions and
Morrisons stakeholders, the role will ensure accurate reporting of contract performance, compliance, workforce
deployment, incidents and operational activity.
The successful candidate will play a key role in ensuring the account maintains high levels of compliance,
operational transparency and performance against contractual KPIs and Service Level Agreement
Essential Requirements
- Experience in reporting, operational support or data management role.
- Advanced Microsoft Excel skills.
- Experience producing operational and performance reports.
- Strong analytical and problem-solving skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple reporting deadlines simultaneously.
- Experience working with workforce management systems.
- Strong communication and stakeholder engagement skills.
- Experience working within operational environments.
- Ability to interpret and present data clearly and effectively.
Desirable
• SQL Knowledge
- IOSH Managing Safely
- Security Institute membership
Key Responsibilities
Data Management & Governance
• Maintain accurate operational data across all Morrisons Manufacturing and Logistics locations.
- Ensure all reporting data is validated, audited and submitted within agreed timescales.
- Maintain reporting standards and governance processes.
- Ensure data integrity across all reporting platforms.
- Support operational teams with reporting requirements and data queries.
KPI & Contract Performance Reporting
• Produce weekly, monthly and quarterly KPI reports.
- Monitor contractual performance against agreed Service Level Agreements.
- Highlight emerging trends, risks and performance concerns.
- Support the development and implementation of corrective action plans.
- Track operational improvements and performance outcomes.
Workforce Management Reporting
• Monitor labour utilization and workforce deployment
- Produce reports relating to:
o Workforce Management: Attendance / Overtime / WTDs
o Recruitment: Vacancies / Attrition / Resourcing SLAs
o Agency Workforce: Operational analytics
o Compliance: Training / Licensing / RTW & more
o KPI Performance Management
Incident & Operational Reporting
• Monitor incident reporting across all locations
- Ensure incidents are recorded accurately and consistently
- Produce incident trend analysis reports
- Support investigations through data gathering and reporting
- Maintain incident management records
Technology & Systems Administration
• Manage and maintain reporting systems including:
o Timegate / Excel / Power BI / G-Data Studio / Auror / Duress / Trackforce
- Support system users with reporting and data-related queries
- Identify opportunities for reporting automation and efficiency improvements
Client Reporting & Governance
• Prepare reporting packs for customer meetings.
- Support monthly and quarterly business reviews.
- Produce management information for OCS and Morrisons stakeholders.
- Support governance meetings and contract audits.
- Ensure all reporting requirements are fulfilled in line with contractual obligations.
Security Intelligence & Analytics
• Analyse security incidents, losses and crime trends
- Identify emerging threats and operational risks
- Produce intelligence reports and trend analysis
- Support investigations through data analysis and reporting
- Monitor organized crime, internal theft and supply chain loss trend
At OCS, we believe our colleagues are the heart of our business. You’ll receive access to professional
development opportunities, structured career progression, and the chance to work alongside supportive and
inspirational teams.
We are an equal opportunities employer and value the unique contribution of every individual. We welcome
applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments
throughout the recruitment and employment process.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and
the chance to work with inspirational people then please click apply and register your interest! You can also sign
up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge,
skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively
encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation,
disability, or age
