Our practice is a welcoming and supportive environment, dedicated to both your own personal development and the highest level of client and patient care. Our team currently consists of 10 Experienced vets, 11 Registered Veterinary Nurses and a team of 14 dedicated receptionists and support staff.
We have a highly experienced team of RVNs and receptionists offering a range of services that support the vet team to deliver an exceptional level of patient and client care throughout the practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The successful candidate will be responsible for:
- Meeting and greeting clients in person and on the telephone
- Answering and redirecting calls
- Scheduling appointments on the practice computer system
- Processing card and monetary payments
- Liaising with nursing and veterinary staff
- Taking pride and ownership of the reception area by keeping it clean and tidy at all times
The following criteria is essential for this role:
- Minimum of 1 year receptionist experience
- Excellent customer service skills
- A friendly and approachable manner when talking to clients
- Ability to tackle many tasks at once and perform them to a high standard
- Capable of working under pressure and in emergency situations
- Experience of working in a veterinary practice desirable, but not essential.
The position is 31 hours per week Monday to Friday on a rota basis covering a number of early and late shifts between 7.45 am and 7.15pm. There will also be Saturdays from 8.30am – 1.00pm on a 2 in 9 rota basis.
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community, and continuous improvement
- 6.6 weeks' annual leave FTE
- Additional annual leave for your birthday, which will be added to your holiday allowance
- Increasing annual leave accrued through length of service
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Learning and development opportunities via the IVC Evidensia Academy
- Discounted staff pet care
- Voluntary benefits: choose from a range of benefits to suit you
- Access to discounts/cashback with hundreds of participating retailers
Up to £20,559.44 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
