Customer care manager Work, Jobs in Leicester (with Salaries)

Customer Service Manager
William Davis —Loughborough
- Full-time
- Microsoft Word
- Management
- In-person
- Sick pay
Quick apply
11d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Leicester
- Overtime
- Remote
- Customer service
- English
- Hotel
6d
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Key Lead - Highcross, Hollister
Hollister —Leicester
- POS
- Communication skills
- Store discount
- Employee discount
13d
Events Manager
The In-House Agency —Derby
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Budgeting
Quick apply
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
13d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Nationwide Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
6d
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
3d
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Assistant Manager – The Old Post Office Tearoom
The Old Post Office Tearoom —Leicester
- £32,000 a year
- Weekend availability
- Restaurant management
- Supervising experience
- Driving
- Free parking
- Employee discount
Quick apply
10d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
Account Manager
Safetykleen —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Territory Sales Manager
Regional Sales Manager - North West —Leicester
- Full-time
- Communication skills
Quick apply
9d
Inside Sales Account Manager
Cromwell —Wigston Magna
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee assistance programme
3d
Client Services Manager
IPSUM —Enderby
- Full-time
- Business development
- Communication skills
- Annual leave
Quick apply
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Customer service
- Recruiting
- Training & development
- Relocation assistance
- Employee assistance programme
Team Leader
Card Factory —Wigston Magna
- £13 an hour
- Customer service
- Leadership
6d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply

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Customer Service Manager

William Davis -
Loughborough

Quick apply

Job details

Full-time
11 days ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Driving Licence
Management
Inbound customer enquiry call handling
Appointment booking and call handling
Customer support
Customer interaction
Household contractor coordination
Communication skills
Time management

Full job description

William Davis Homes is a leading house builder constructing quality new homes for sale across the East and West Midlands. An exciting opportunity has arisen for an experienced Customer Service Manager to join its team.

Reporting to the Head of Customer Service, we are seeking an enthusiastic individual who is passionate about delivering exceptional customer service and upholding the quality and standards of William Davis Homes.

The Customer Service Manager is responsible for the day-to-day management of customer issues received. This is a responsive role, requiring excellent communication and troubleshooting skills to ensure customer issues are resolved in a timely manner and necessary resources are allocated to undertake work in customers’ homes where required.

Primary responsibilities include:

Management of customer communications - monitoring the customer services inbox and responding to telephone calls ensuring all correspondence is logged.
Carrying out customer home visits where required
Liaising with the NHBC and allocating any inspections as required
Providing feedback to internal departments to drive improvements and efficiencies
Appointment and diary management for contractors and customer service operatives
Maintaining a point of contact for the customer service operative for any technical/personal support required
Ensuring materials are available as required to facilitate remediation works
Completing weekly timesheets for customer service operatives
Managing timescales for customers for any remediation works, ensuring customers are kept fully informed throughout any process taking place in their home
Ordering materials for the customer service team, processing invoices as required and ensuring any contra-charges are notified to the commercial team
Ensuring data is being pulled and recorded correctly in Housebuilder system for all customer contact
Ensuring health and safety procedures for customer service operatives are followed and site regulations are adhered to

Key skills and competencies:

Passion to deliver exceptional customer service
Solution focussed with good troubleshooting skills
Strong written and verbal communication skills
Excellent organisational, planning and time management skills
Good IT skills including Excel and Word.
Good construction knowledge preferable but not essential
Previous experience in a similar role preferable
Driving license essential

In return this position offers a competitive salary and benefits package and the opportunity to join one of the region’s most longstanding and respected house builders.

Job Type: Full-time

Benefits:

Company pension
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in leicester

Customer Service Manager

Sales Development Manager - Desk Based, Based anywhere in the UK

Customer Care and Planning Manager

Key Lead - Highcross, Hollister

Events Manager

General Manager

Capital Account Manager

Nationwide Mobile Operations Support Manager

Customer Relations Manager

CRM Manager

Assistant Manager – The Old Post Office Tearoom

Head of Client Experience

Senior Operations Manager - The Oaks Coventry

Account Manager

Territory Sales Manager

Inside Sales Account Manager

Client Services Manager

No2 Deputy Manager

Team Leader

Customer Success Manager

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