About the Role:
Would you like to work somewhere where you get to make a real difference every day?
Are you passionate about supporting people to live independently while improving the quality and sustainability of their homes? Do you enjoy building strong relationships, communicating clearly, and working in a role with real purpose?
If so, we’d love you to join Advance Housing & Support as a Housing Outreach Worker Decarbonisation & Planned Investment.
At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs.
We’ve successfully completed the first phase of a large-scale retrofit programme at Michael Ramsay Court, Glen Parva, enhancing comfort and energy efficiency for customers with mental and physical disabilities.
This is the first milestone in our ambitious three-year programme to upgrade around 100 supported housing homes by 2028. Funded through the Warm Homes: Social Housing Fund Wave 3 and matched by Advance, this work will create warmer, healthier homes while reducing energy use and carbon emissions.
As a Housing Outreach Worker, you’ll play a vital role in delivering phases 2 and 3 acting as the key point of contact for residents and supporting them throughout the improvement journey.
What you’ll be doing:
You’ll provide a mix of housing management, customer support and project coordination, including:
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Communication: Acting as the main point of contact for residents before, during and after retrofit works
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Access coordination: Scheduling visits, managing access, keeping residents informed, and maintaining accurate records on Open Housing
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Resident support: Supporting vulnerable customers, explaining improvements, encouraging engagement, and arranging decants where needed
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Conflict resolution: Managing complaints, resolving issues quickly, and working with delivery partners to minimise disruption
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Feedback & reporting: Carrying out site visits, pre-project surveys and post-work satisfaction checks
Who we’re looking for:
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you demonstrate our PRIDE values: Partnership, Respect, Inclusion, Drive and Efficiency.
You’ll also bring:
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Experience using databases and maintaining accurate records (essential)
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Strong communication skills, both written and verbal
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The ability to build positive relationships with customers and colleagues (essential)
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GCSEs in Maths and English (or equivalent) (essential)
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Confidence using Microsoft Office tools
Experience in housing management, working with vulnerable people, or in a performance-driven environment is desirable but not essential we’ll provide training and development.
For more information about the role please contact, Morgan Lewis on Email:[email protected]
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
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Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
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Sector specific training is provided as part of induction plus opportunities for professional development
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Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
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Long service awards payable in 5 year increments
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Golden Hello/refer a friend receive up to £500
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Cycle to work scheme
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Access to our Employee Assistance Programme
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Free DBS (Disclosures and Barring Service)
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Excellent opportunities to progress your career within Advance
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Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding:
At Advance, Safeguarding is embedded in our organisational culture it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don’t hesitate to get in touch.
[email protected]
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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