Sales support representative Work, Jobs in Leicester (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
5d
Sales Centre Representative
Leicester City Football Club Ltd. —Leicester
- Weekend availability
- Sales
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Agricultural Sales Representative
Henton & Chattell Ltd —Leicester
- £39,000 - £45,000 a year
- Full-time
- Sales
- Organisational skills
- IT
- Free parking
Quick apply
12d
Sales Co-ordinator
Russko Ltd —Leicester
- £13.50 - £13.75 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
2d
Customer Support Representative
Camozzi Automation Ltd —Nuneaton
- From £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Customer Acquisition Representative
Perseverance Sales Group —City of Leicester
- £488.40 - £925.92 a week
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Retail Sales Advisor - Leicester
Oak Furnitureland —Leicester
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
2d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Leicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Access
- Travel
- Annual leave
- Work from home
Quick apply
10d
Customer Service / Sales Administrator
Midco Print & Packaging —Leicester
- Full-time
- Sales
- Customer service
- IT
Quick apply
Internal Sales Representative
BrettGroup —Mountsorrel
- Sales
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Sales - Sales Advisor - UK
New Look —Leicester
- Part-time
3d
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Marketplace Operations Manager
CC Vintage Fashion and Retail Services —Leicester
- £36,000 - £47,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Life insurance
- Sick pay
Quick apply
2d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Glenfield
- £3,800 a month
- Full-time
- Sales
Quick apply
Internal Sales Representative - Nuneaton
GRS Group —Nuneaton
- £23,000 - £27,000 a year
- Full-time
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Quick apply
5d
Global Head of Sales Development Representative (SDR)
Faria Education Group —Loughborough
- Full-time
- Sales
- Business development
- Mentoring
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Glenfield
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leicester
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Territory Sales Manager
Winncare —Leicester
- £45,000 - £48,000 a year
- Full-time
- Sales
- Microsoft Office
- Travel
Quick apply
3d

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Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
5 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

sales support representative jobs in leicester

Complaints Administrator

Sales Centre Representative

Agricultural Sales Representative

Sales Co-ordinator

Customer Support Representative

Customer Acquisition Representative

Retail Sales Advisor - Leicester

Business Development Representative

Sales Development Representative - Digital Commerce

Customer Service / Sales Administrator

Internal Sales Representative

Sales - Sales Advisor - UK

Customer Service Representative

Marketplace Operations Manager

JUNIOR SALES ADVISOR

Internal Sales Representative - Nuneaton

Global Head of Sales Development Representative (SDR)

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

Territory Sales Manager

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