training specialist Work, Jobs in leicester (with Salaries)

Business High Level Complaints Specialist
Centrica —Leicester
- £33,237 a year
- Hybrid work
- Analysis skills
- Communication skills
4d
Mental Health & Support Work Training
SCCU Group —Leicester
- £12.71 - £20.00 an hour
Quick apply
Slinger/Signaller
Joseph Gallagher Limited —Leicester
Recoveries Specialist
Metro Bank PLC —Leicester
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
4d
Apprenticeship - Claims Handler
Hastings Direct —Leicester
- £26,230 a year
- Overtime
Personal Assistant 20 hours
Hays Business Support —Leicester
- £16 - £18 an hour
- Temporary
- Administrative experience
- Organisational skills
- Communication skills
9d
Estate Agent Selling Luxury Homes
Fine & Country —Nuneaton
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Operational Support Officer
HM Courts & Tribunal Service —Leicester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10h
Lecturer Supported and Inclusive Learning
Leicester College —Leicester
- £27,247 - £32,760 a year
- Part-time
- English
- Teaching
4d
SEN Learning Support Assistant
Fresh Start in Education —Leicester
- £25 - £35 an hour
- School
- Employee discount
Quick apply
Recovery Worker
Turning Point —Leicester
- £25,870 - £30,265 a year
- Full-time
- Communication skills
12d
UK Immigration Specialist
Rolls-Royce —Derby
- Full-time
- Travel
5d
Watch Technician
The Watches of Switzerland Group —Leicester
- Organisational skills
- Communication skills
- Employee assistance programme
Children and Young Persons Navigator
Ingeus UK —Leicester
- £27,145.46 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Bank Medical Records Administrator
Spire Healthcare —Leicester
- Customer service
- Organisational skills
- IT
- Free parking
- Annual leave
10d
Deputy Regional Operational Security Advisor
Leicestershire Police —Leicester
- £40,383 - £44,700 a year
- Full-time
- Mentoring
2d
Apprentice Painter & Decorator
Alfred Bagnall and Sons Limited —Leicester
- £312.00 - £494.13 a week
- Full-time
- Contracts
Quick apply
Assistant Designer
NEXT —Leicester
- £32,000 - £43,000 a year
- Full-time
- Free parking
- Employee discount
6d
Hub and Stop Smoking Advisor
Leicester City Council —Braunstone
- £28,598 - £31,022 a year
- Weekend availability
- Hybrid work
- Communication skills
- Relocation assistance
- Annual leave
10d
Debt Enforcement Specialist – Business (B2B)
Yü Group —Leicester
- £28,000 a year
- Financial services
- Annual leave
- Employee assistance programme
Quick apply

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Business High Level Complaints Specialist

Centrica -
Leicester

Apply Now

Job details

£33,237 a year
4 days ago

Qualifications

Analysis skills
Communication skills

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

As a Business High Level Complaints Specialist you’ll be responsible for managing and resolving complex and high level customer complaints end-to-end.

You will act as a key point of contact for customers and stakeholders, ensuring fair, thorough, and commercially balanced resolutions while protecting the reputation of the business.

This is a fast-paced and rewarding role where you will deal with challenging and sensitive customer situations, requiring strong judgement, resilience, and a customer-first mindset.

Salary – £33,237 + quarterly bonus of up to 16% of salary
Contract – Permanent
Location – British Gas, Penman Way, Grove Park, Leicester, LE19 1SZ

Working Style – Up to 4 weeks office‑based training with hybrid working opportunities post‑training (typically 2 days per month in the office)

Operating Hours – Monday to Friday (8am – 6pm)

What You’ll Do:

Manage a portfolio of business customer complaints from first contact through to resolution or deadlock, taking full ownership throughout
Investigate complex and high-level complaints, reviewing evidence to identify root causes and deliver fair outcomes
Communicate clearly, confidently, and empathetically across both written and verbal interactions
Make balanced decisions that consider customer outcomes, regulatory requirements, and commercial impact
Work closely with internal teams, external partners, and stakeholders to drive effective and timely resolutions
Handle escalated and high-risk cases with professionalism, accountability, and strong judgement
Identify trends and recurring issues, contributing to improvements in processes and customer journeys
Maintain accurate records and ensure all complaint handling meets quality standards and regulatory requirements

What You’ll Bring:

Experience handling complex or high-level customer complaints, ideally within a regulated environment
Excellent written and verbal communication skills
Ability to manage challenging situations with professionalism and resilience
A proactive, solution-focused mindset with strong analytical and investigation skills
Confident decision-making ability with a balanced, customer-focused approach
Strong stakeholder engagement and influencing skills
High levels of ownership, accountability, and attention to detail
A collaborative, one-team mindset

Experience & Knowledge:

Previous experience in complaints handling in a customer contact role
Previous experience of working with SME business customers
Knowledge of regulatory frameworks or working within a regulated industry is desirable
Confidence in managing escalated customer interactions and making outcome-based decisions

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

training specialist jobs in leicester

Business High Level Complaints Specialist

Mental Health & Support Work Training

Slinger/Signaller

Recoveries Specialist

Apprenticeship - Claims Handler

Personal Assistant 20 hours

Estate Agent Selling Luxury Homes

Operational Support Officer

Lecturer Supported and Inclusive Learning

SEN Learning Support Assistant

Recovery Worker

UK Immigration Specialist

Watch Technician

Children and Young Persons Navigator

Bank Medical Records Administrator

Deputy Regional Operational Security Advisor

Apprentice Painter & Decorator

Assistant Designer

Hub and Stop Smoking Advisor

Debt Enforcement Specialist – Business (B2B)

I want to receive the latest job alerts for training specialist in leicester

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