1st line support Work, Jobs in Leicester Le5 (with Salaries)

JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
8d
IT Service Desk Apprentice
QA Apprenticeships —Loughborough
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Customer Services Advisor Level 1
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Part-time
- English
- IT
- Communication skills
4d
Control Room Operative
1st Reaction Security —Kettering
- £15.25 an hour
- Overtime
- Microsoft Word
- English
- IT
- Free parking
- Health & wellbeing programme
Quick apply
202606: Prison Officer - HMP Gartree
Ministry of Justice —Leicester
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
12d
1st Assistant Pitch Manager
Leicester City Football Club Ltd. —Loughborough
- Weekend availability
- Maintenance
- Supervising experience
- Leadership
- Free parking
- Annual leave
11d
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
HR Administrator - Fixed Term
BrettGroup —Mountsorrel
- Monday to Friday
- Administrative experience
- Human resources
- Communication skills
- Free parking
- Annual leave
Quick apply
Learning Support Assistant
Inspire: Culture, Learning & Libraries —Nottingham
- £22,832 - £25,145 a year
- Full-time
- Customer service
- English
- Microsoft Office
5d
Mobile Patrol Officer PART TIME
1st Reaction Security —Kettering
- £15.25 an hour
- Overtime
- Microsoft Word
- Driving
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Delegate Technology Manager – Minimum 12 Month Contract
Premier UK Events Ltd —Leicester
- From £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Receptionist/Administrator
Greenwood Academies Trust —Nottingham
- Full-time
- Communication skills
- School
- Free parking
- Annual leave
19h
Receptionist/Administrator
Nethergate Academy —Nottingham
- £22,202 - £22,554 a year
- Communication skills
- School
- Free parking
- Annual leave
1d
Teaching Assistant
Our Lady & St Edward Primary & Nursery Catholic Voluntary Academy —Nottingham
- £18,785 - £19,381 a year
- Part-time
- Leadership
- School
- Employee assistance programme
- Employee discount
1d
Talent Advisor
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Flexible schedule
- Referral programme
12d
202606: Prison Officer - HMP Stocken
Ministry of Justice —Stretton under Fosse
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave
12d
Streetpride Operative
Coventry City Council —Whitley
- £25,185 - £26,403 a year
- Monday to Friday
- Power tools
Adult Learning ESOL Tutor - Nottinghamshire
Inspire: Culture, Learning & Libraries —Nottingham
- £30,023 - £33,698 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
Learning Support Assistant
Nova Education Trust —Nottingham
- £25,584 - £25,989 a year
- School
Catering Assistant
Greenwood Academies Trust —Nottingham
- Full-time
- Free parking
- Annual leave
6d

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1st line support jobs near leicester le5

JUNE - 1st Line IT Support Engineer & Retail IT Technician

BubbleIT Solutions Limited
Beeston

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
8 days ago

Benefits

Free parking
Casual dress

Qualifications

ConnectWise
TCP
Driving Licence
Azure
Microsoft Outlook
Sales
Customer service
GCSE
LAN
Windows
DHCP
ITIL
CompTIA Network+
IT support
Computer networking
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
CompTIA A+
Intune
VPN

Full job description

Job Overview
We’re an MSP providing IT support to a range of business clients, alongside operating a retail IT store offering computer sales, repairs, and customer support services. We’re looking for a customer-focused 1st Line IT Support Engineer to deliver high-quality remote support, onsite assistance, and in-store technical and customer service.

This is a varied role combining service desk support, field work, and retail responsibilities, ideal for someone who enjoys both technical troubleshooting and face-to-face customer interaction.

A full UK driving licence is essential due to client site visits.

Key Responsibilities MSP / Service Desk Support

Provide 1st line support via phone, email, ticketing system, and remote tools
Log, prioritise, and update support tickets with clear notes and customer updates
Troubleshoot Windows 10/11 issues (performance, logins, user profiles, printers, applications)
Support Microsoft 365: Outlook/Exchange basics, Teams, OneDrive/SharePoint fundamentals, account issues
Manage day-to-day user administration: password resets, MFA, user/group access (Active Directory / Entra ID basics)
Assist with onboarding/offboarding: account setup, device setup, permissions, and user guidance
Carry out onsite visits for desk-side support, installs, hardware swaps, and troubleshooting
Build/rebuild devices using standard images and documented processes
Perform basic networking checks: Wi-Fi/LAN connectivity, VPN access, DNS/DHCP basics; capture diagnostics
Follow security and verification processes and report suspicious emails/incidents promptly
Maintain and improve documentation/knowledge base articles

Retail Store & Workshop Responsibilities

Provide front-of-house customer service, assisting walk-in customers with IT queries and purchases
Diagnose and carry out hardware and software repairs (e.g., PC/laptop repairs, upgrades, virus removal, OS reinstalls)
Advise customers on appropriate IT products and solutions based on their needs and budget
Handle retail sales, including computers, accessories, and service plans (e.g., support packages, warranties)
Promote and sell managed service plans, support contracts, and add-on services
Manage stock control, including goods in/out, inventory tracking, and stock replenishment
Maintain accurate records of repairs, parts used, and customer interactions
Ensure the retail area and workshop are organised, presentable, and compliant with health & safety standards
Liaise with suppliers for parts ordering, warranties, and returns (RMA processes)
Support pricing, quoting, and invoicing for retail and repair services

Essential Skills & Experience

Experience in a 1st line IT support / service desk role (MSP experience preferred)
Strong customer service and communication skills (both remote and face-to-face)
Experience or confidence working in a retail IT or repair environment
Working knowledge of:
Windows 10/11 support
Microsoft 365 (Outlook, Teams, OneDrive/SharePoint)
Active Directory / Entra ID (Azure AD) basics
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi, TCP/IP)
Basic hardware troubleshooting and repair skills (PCs/laptops)
Confident managing tickets and prioritising workload to meet SLAs
Ability to multitask between support desk, onsite work, and retail customers
Full UK driving licence and willingness to travel to client sites as required

Desirable

Familiarity with RMM/remote support tools (e.g., NinjaOne, ConnectWise, Datto, Kaseya)
Exposure to Intune and device management (basic)
Experience with EPOS/retail systems
Knowledge of common hardware vendors and components
Certifications (or working towards): CompTIA A+/Network+, Microsoft Fundamentals, ITIL
Sales experience, particularly in IT products or service plans

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Free parking

Education:

GCSE or equivalent (required)

Experience:

IT support: 3 years (required)

Licence/Certification:

UK Driving Licence & Car (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in leicester le5

JUNE - 1st Line IT Support Engineer & Retail IT Technician

IT Service Desk Apprentice

Customer Services Advisor Level 1

Control Room Operative

202606: Prison Officer - HMP Gartree

1st Assistant Pitch Manager

Digital Service Desk Engineer

HR Administrator - Fixed Term

Learning Support Assistant

Mobile Patrol Officer PART TIME

Delegate Technology Manager – Minimum 12 Month Contract

Receptionist/Administrator

Receptionist/Administrator

Teaching Assistant

Talent Advisor

202606: Prison Officer - HMP Stocken

Streetpride Operative

Adult Learning ESOL Tutor - Nottinghamshire

Learning Support Assistant

Catering Assistant

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