Head of customer service Work, Jobs in Leicester Le5 (with Salaries)

Head of Customer Experience
XL Motors —Coventry
- £33,250 - £44,575 a year
- Overtime
- Analysis skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
3d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Sales Advisor
Marks Electrical Limited —Leicester
- £26,000 - £45,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
2d
Head of Customer Strategy & Experience
Dunelm —Leicester
- Leadership
- Communication skills
10d
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
7d
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
Data Protection Specialist
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Remote
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
Quick apply
4d
Client Relationship Executive
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Travel
- Employee discount
Quick apply
5h
CX Team Member
Foot Locker —Leicester
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Office Administrator
Serenity inmind limited —Leicester
- From £12.80 an hour
- Full-time
- Customer service
- Computer literacy
- Writing skills
Quick apply
7h
SVP - Global Head of Claim Intake/FNOL
Gallagher Bassett —Meadows
- £161,500 - £315,000 a year
- Remote
- Data analysis skills
- Master's degree
- Analysis skills
13d
New Business Administrator
Paradigm Wills and Legal Services —Leicester
- From £24,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Counter Staff
Beaumont Leys Post Office —Leicester
- From £12.92 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Free parking
Quick apply
5d
Head Waiter
Emre Restaurant —Leicester
- From £12.21 an hour
- Part-time
- Serving
- Sales
- Culinary experience
Quick apply
Female SIA Door Supervisors
Showsec —Leicester
- £15.80 - £18.44 an hour
- Weekend availability
- Conflict management
- Annual leave
- Employee assistance programme
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
2d
International Trade Manager / Export Lead
True Lens Services —Leicester
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Salesforce
- Health & wellbeing programme
- Life insurance
Quick apply

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head of customer service jobs near leicester le5

Head of Customer Experience

XL Motors -
Coventry

Quick apply

Job details

Permanent | Full-time
£33,250 - £44,575 a year
3 days ago

Benefits

Free parking
Additional leave
Annual leave
Company pension
Canteen
Company events
Flexible schedule
Bereavement leave
On-site parking

Qualifications

Driving Licence
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer relationship management
Customer loyalty building
Relationship management
Management reporting
Customer interaction
Leadership
Communication skills
Analytics

Full job description

Head of Customer Experience

XL Motors, Coventry

About us

Established in 1990 XL Motors is Coventry’s award winning British Standard Approved Accident Repair centre and UK Bodyshop of the Year

XL Motors have offered accident and repair services to businesses and the public in Coventry and surrounding areas for over 35 years. Under the XL Motors Group, we also now offer MOT, Service and Mechanical repairs a total all round motoring service, with over 30 Manufacturer Approvals including, Jaguar, Land Rover, Volvo, Lotus, BMW and Mini making us an industry leading repairer, through continued investment in training and technology.

Benefits

Industry Leading Salary
Exceptional Bonus Scheme
29 Days annual leave inclusive of Bank Holidays, plus long service holiday entitlement
Plus, an extra days Holiday for your Birthday
Workplace Pension
Modern Uniform Provided
Proven Career Progression
Outstanding Company Culture and Ethos
Regular Rewards and Incentives
Manufacturer Learning Journey
Flexible working Hours with opportunities for overtime
Opportunities to attend local sporting events through our local partnerships with Coventry City Football Club and Coventry Rugby Club.

This is not just a job it’s a career

Role Overview

The Head of Customer Experience is a pivotal leadership role responsible for shaping and elevating the entire customer journey across XL Motors. This role ensures that every interaction - from initial enquiry to post-repair support - delivers a consistent, high-quality experience that drives customer satisfaction, loyalty, advocacy and business growth.

Key Responsibilities

· Responsible for Customer Journey & Experience across all departments including but not limited to Claims, VDA’s, Workshop and Service Centre

· Be the conduit between the Claims and VDA departments to enhance and improve Customer Journey and Experience

· Own, enhance and implement key processes within various departments that improve customer experience

· Design and implement Company-wide Customer Experience and Memorable Moments

· Responsible for complaints escalation process

· Responsible for Customer and Work Provider KPI’s

· Responsible for managing internal and external SLA’s

· Responsible for weekly, monthly and quarterly reporting on relevant KPI’s, complaints, customer experience and memorable moments

Customer Experience Strategy

Develop and execute a customer experience strategy aligned with XL Motors’ business objectives as the UK Bodyshop of the Year

· Design and continuously refine the end-to-end client journey, ensuring consistency, elegance, and attention to detail

Champion a customer-first culture across the organisation in conjunction with the company’s employee-first strategy

Service Excellence

· Set and uphold exceptional service standards across all customer touchpoints, including reception, online, phone, and email

· Ensure every customer interaction is personalised, discreet, and professionally executed

Identify friction points and implement process improvements
Establish and maintain customer experience standards, policies, and best practices

Leadership & Culture

Inspire, lead, mentor, and develop high-performing customer-focused teams
Embed a culture of excellence, accountability, ownership and pride in delivering outstanding service
Set performance expectations and KPIs aligned with customer and insurance provider satisfaction KPI’s
Foster a high-performance, customer-centric culture
Coach teams to anticipate customer needs and exceed expectations

Customer Insights & Continuous Improvement

Monitor customer feedback (NPS, Google reviews) and translate insights into action
Use data to drive continuous improvement and decision-making
Implement tools and systems to track and enhance customer experience

Retention, Loyalty and Advocacy

Develop initiatives to increase customer advocacy and referrals
Design and implement loyalty, advocacy and referral programmes
Ensure consistent, high-quality customer engagement

Collaboration

Work closely with VDA’s, Claims Team, Sales, Marketing, Workshop, Parts and Service teams
Align customer experience initiatives with brand positioning and growth strategy

Key Performance Indicators (KPIs)

Net Promoter Score (NPS)
Customer referral rate
Google review ratings
Complaint resolution time

Skills & Experience Required

Proven experience in leadership within our Accident Repair Industry
Strong understanding of customer expectations and relationship management
Experience in dealing with stakeholders at all levels
Demonstrated ability to lead and develop high-performing teams
Data-driven mindset with strong analytical skills
Excellent communication and stakeholder engagement skills

Personal Attributes

Customer-obsessed with a passion for delivering excellence
Strategic thinker with hands-on execution ability
Resilient, proactive, and solutions-focused
Professional and emotionally intelligent
Strong leadership presence and ability to influence at all levels
Able to operate with discretion and integrity at all times

Working Hours

Standard business hours are 8am – 5.30pm, Monday – Friday

The role will be based on a 40-hour contract.

Salary

Starting salary from £33,250 to £ 44,575 OTE, depending on experience

Requirement

Driving License

Proof of residence in the UK.

Together we achieve greatness

Job Types: Full-time, Permanent

Pay: £33,250.00-£44,575.00 per year

Benefits:

Additional leave
Bereavement leave
Canteen
Company events
Company pension
Free parking
On-site parking

Experience:

Accident Repair Industry: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in leicester le5

Head of Customer Experience

Customer Service Coordinator

Sales Advisor

Head of People & Culture

Head of Customer Strategy & Experience

Operations Manager

Customer Service Advisor

Data Protection Specialist

Client Relationship Executive

CX Team Member

Specialist Customer Service Advisor

Office Administrator

SVP - Global Head of Claim Intake/FNOL

New Business Administrator

Counter Staff

Head Waiter

Female SIA Door Supervisors

No2 Deputy Manager

Head of Client Experience

International Trade Manager / Export Lead

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