Customer experience specialist Work, Jobs in Leigh, Gtm (with Salaries)

Retention and Customer Experience Specialist
Walker Fire Ltd —Preston
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
4d
Divisonal Planner
Bid Group ltd —Bolton
- From £13.75 an hour
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Sales Coordinator
Resapol —Leigh
- £30,000 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
Quick apply
8d
Customer Experience Specialist
HSS ProService —Manchester
- £24,784.50 a year
- Hybrid work
- IT
- Communication skills
- Employee discount
Quick apply
1h
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
14d
Customer Operations Specialist
ASM Technologies Limited —Northwich
- £26,500 a year
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
5d
Debt adviser and Web chatter
Citizens Advice Lancashire West —Leyland
- £25,049.60 - £26,141.40 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
8d
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
11d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
Apprentice Retail Supervisor
Farmfoods —Leigh
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
Business Support & Commercial Coordinator
Parsch UK —Chorley
- £15,190 - £17,722 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Social media management
- Free parking
- Health & wellbeing programme
Quick apply
8d
Sales Advisor
Bodypower Sports plc Fitness Superstore —Urmston
- £13.75 an hour
- Overtime
- Sales
- Merchandising
- In-person
- Free parking
- Annual leave
Quick apply
8d
Sales Assistant - UNIQLO Liverpool
UNIQLO —Liverpool
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
5d
CRM (HubSpot) & Business Systems Specialist
Speedy Freight —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- In-person
Quick apply
8d
Communal Spaces Specialist
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Access
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
11d
Account Coordinator - Warrington
HSL Compliance Limited —Warrington
- Up to £29,000 a year
- Customer service
- No experience needed
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Customer Service Specialist
EMR UK —Warrington
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
12d
Reactive Specialist Cleaning Technician
SafeGroup Services Limited —Preston
- £28,800 - £38,000 a year
- Weekend availability
- Driving
- Organisational skills
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
6d
E-commerce PPC Ads Specialist - Google - Meta - Amazon - Tiktok
Dollce Brands —Liverpool
- Up to £40,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
- Employee discount
Quick apply
13d

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Retention and Customer Experience Specialist

Walker Fire Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
£28,000 a year
4 days ago

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Contracts

Full job description

Retention and Customer Experience Specialist

The Retentions and Customer Experience Specialist is a key role in the Customer Service Department. The role provides the UK group with the opportunity to build relationships with our customers who have cause to consider withdrawing their service contracts. The Retentions and Customer Experience Specialist must successfully retain customers who seek to leave the group and turnaround the negative relationship into a positive customer experience which provides business growth. The Retentions and Customer Experience Specialist will work with customers highlighted by the Credit Control Team, in addition to liaising with our Sales, Operations and Customer Services Team. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

Person Specification

Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers always considering commercial viability
Produce high-quality work ensuring recording and use of systems is accurate
Effective organisation to ensure priorities, goals and deadlines are achieved

Company Competencies:

Communication

Someone with confidence, self-awareness and the ability to make a positive impression on others. Someone who demonstrates professional credibility by communicating verbally and in writing to be clearly understood and make an impact. Someone who is energetic, committed and determined to deliver results. Someone who is dependable, reliable and accountable for their own behaviour and has a willingness to learn, expand their own skill set and pursue their career with the Company.

Relationships

Maintain personal performance and confidence in difficult, stressful, ambiguous and challenging circumstances.Recognise and act on signals of stress and respond appropriately when working under conditions of continuous pressure.Deals with situations in infancy to avoid future complicationsRecognising individuality and encouraging empathy, mindfulness and respect.

Teamwork

The ability to build and sustain long-term professional relationship-based trust, respect and understanding. Someone who works co-operatively and with flexibility with others as part of a team (as opposed to working competitively or separately). It includes respect for other individuals by listening to and recognising the validity of others’ opinions, feelings and motivations.

Performance

Ensure all Company systems are supported and entry is accurate.
Support all colleagues with accurate and timely responses.
Produce high-quality written work ensuring all recording activity and administration is accurate, and effective organization is employed to ensure priorities, goals and deadlines are met

Commitment

A person who supports Health and Safety requirements of the HSE and the Company and works within their guidelines. Someone who ensures all anomalies and issues are addressed promptly, professionally to ensure employees and environment are not exposed to unnecessary risk.The ability and willingness to produce high-quality work by seeking out and providing relevant information, attention to detail, insisting on clarity of information and maintaining the system correctly.

Technical

The ability to perform end to end dispute/query reviews, pull necessary information from multiple systems and confidently communicate between departments to secure the customer the resolution they desire, whilst ensuring the decision remains commercially viable. Someone who has strong attention to detail and ensures all information is covered and correctly reviewed and assessed before communicating the decision back to the client/customer.

Responsibilities:

Manage cases which highlight customers who wish to cancel their service contracts.
Ensure you possess a sound knowledge of customers’ service agreements and the product and/or service offering we supply.
Work in support of the internal retentions process to ensure all cases are managed compliantly and complete all required actions to close accounts, and ensure all actions are documented clearly on all systems.
Through accurate administration record and update customer information within the CRM database ‘Sugar’, ensuring contract and any pricing adjustments are confirmed across relevant platforms.
Respond positively and timely to customer complaints and communicate persuasively to encourage customers, who may have had a negative experience, to remain with the Group.
Ensure retention decisions are commercially viable, and any pricing reductions or sales opportunities are commercially and financially robust.
Maintain a thorough understanding of product range and ensure you can articulate to the customer the rational for our product offering and services.
Ensure customers are educated in relation to the service we provide and any relevant British Standards which apply to their contract or complaint.
Ensure you are aware of all pricing matrices, and any applicable linked promotions or discounts in relation to multi-discipline service contracts
Achieve targets and objectives set, which will include Performance targets as well as set KPI’s.
Promoting and driving continuous improvement within the department and company.
Supporting colleagues at all levels by sharing knowledge, helping and effectively managing conflict in a professional manner

Pay: £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in leigh, gtm

Retention and Customer Experience Specialist

Divisonal Planner

Sales Coordinator

Customer Experience Specialist

Contact Centre Executive

Customer Operations Specialist

Debt adviser and Web chatter

Customer Service Specialist

Customer Support – Technical Support Specialist

Apprentice Retail Supervisor

Business Support & Commercial Coordinator

Sales Advisor

Sales Assistant - UNIQLO Liverpool

CRM (HubSpot) & Business Systems Specialist

Communal Spaces Specialist

Account Coordinator - Warrington

Social Value Officer

Customer Service Specialist

Reactive Specialist Cleaning Technician

E-commerce PPC Ads Specialist - Google - Meta - Amazon - Tiktok

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