Managers & analysts Work, Jobs in Leigh, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
5d
Graduate Project Engineer
Crowder Consulting —Birkenhead
- From £29,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Flexible schedule
Quick apply
5d
Product Development Manager
MetroRod Ltd —Macclesfield
- £70,000 - £95,000 a year
- Full-time
- Azure
- Management
- Product management
- Annual leave
- Employee assistance programme
Quick apply
13d
Intermediate Business Analyst
HippoDigital —Manchester
- £38,500 - £47,000 a year
- Agile
- IT
- In-person
- Employee discount
6d
Intelligence Analyst
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
10d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Programme Manager
ANS Group Limited —Manchester
- Full-time
- Azure
- Analysis skills
- Project management
Senior Financial Crime Investigator - Business Banking
Monzo —Manchester
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
3d
Business Analyst
The Granite Group —Liverpool
- Up to £39,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
6d
Sales Support Analyst
Quilter —Liverpool
- Full-time
- Sales
- SharePoint
- Financial services
12d
Project Manager
Oh Polly —Wirral
- £55,000 - £60,000 a year
- Hybrid work
- Management
- Project management
- Employee discount
- Gym membership
Quick apply
ABA Tutor
Advance Therapy —Preston
- £15 - £22 an hour
- Part-time
- Applied behaviour analysis
- English
- Master's degree
- Free parking
Quick apply
6d
Business Analyst
SFG20 —Manchester
- £35,000 - £45,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Employee discount
Inventory Planning Analyst
New Balance —Warrington
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Business Analyst Manager
AJ Bell —Manchester
- Full-time
- Hybrid work
- Management
- Business
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
Digital Business Analyst
Amentum —Manchester
- Full-time
- Project management
- Communication skills
- Flexible schedule
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
3d
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Product Manager
System C —Liverpool
- Full-time
- Mentoring
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply

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Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
5 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

managers & analysts jobs in leigh, gtm

Journey Analyst

Graduate Project Engineer

Product Development Manager

Intermediate Business Analyst

Intelligence Analyst

1st line Service Desk Analyst

Programme Manager

Senior Financial Crime Investigator - Business Banking

Business Analyst

Sales Support Analyst

Project Manager

ABA Tutor

Business Analyst

Inventory Planning Analyst

Business Analyst Manager

Digital Business Analyst

Data Analyst

Senior Lead Consultant

Product Manager

Onboarding Analyst

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