Service delivery manager Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
10d
Shift Manager
Greggs —Bletchley
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
3d
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
11d
Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
5d
Postperson with Driving
Royal Mail Group —Aylesbury
- Part-time
- Employee discount
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
11d
Reach Out Support Coordinator
North Herts & Stevenage CVS —Hatfield
- £29,000 a year
- Weekend availability
- Microsoft Outlook
- Data entry
- IT
- Health & wellbeing programme
- Work from home
Quick apply
Receptionist
LAH Property Marketing —Milton Keynes
- £15,748.20 - £31,496.40 a year
- Part-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
5d
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
9d
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Facilities Coordinator
JLL —Milton Keynes
Team Lead (Assisted Living)
Care Is Central —Bedford
- £14.85 - £15.07 an hour
- Weekend availability
- English
- Travel
- In-person
- Paid training
- Health & wellbeing programme
Quick apply
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Milton Keynes
- Full-time
Quick apply
Store Manager
Subway —Leighton Buzzard
- £26,500 - £39,000 a year
- Management
- Restaurant
Quick apply
Event Manager & Warehouse Operative
The Event Broker —Aylesbury
- £14 - £17 an hour
- Weekend availability
- Hospitality
- Organisational skills
- In-person
Quick apply
6d
Registered Care Manager
Helping Hands —Aylesbury
- £42,000 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
Trio Supported Living —Milton Keynes
- £13.50 an hour
- Weekend availability
- Supervising experience
- Mentoring
- Organisational skills
- Free parking
Quick apply
9d

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service delivery manager jobs near leighton buzzard, bdf

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
4 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in leighton buzzard, bdf

Service Delivery Manager

Warehouse Manager - Live Events Industry

Shift Manager

Operations Manager

Senior Product Owner

Senior Application Support Consultant

Postperson with Driving

Ticketing Manager

Operations Support Manager

Reach Out Support Coordinator

Receptionist

Head of Logistics - Events

Delivery Service Provider Manager

Facilities Coordinator

Team Lead (Assisted Living)

Facilities Coordinator

Store Manager

Event Manager & Warehouse Operative

Registered Care Manager

Team Leader

I want to receive the latest job alerts for service delivery manager in leighton buzzard, bdf

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