Performance manager Work, Jobs in Leith, Edh (with Salaries)

Soft Service Manager
ABM —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
Membership Manager
Royal Highland and Agricultural Society of Scotland —City of Edinburgh
- £33,500 - £36,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Life insurance
Quick apply
5d
Regional Manager
WeBuyAnyCar —Lasswade
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Plant / Operations Manager
Weber Packaging Solutions —Tranent
- £40,000 - £50,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Continuous improvement
- Sick pay
Quick apply
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Edinburgh
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
11d
Regional Operations Manager
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
11d
250991 (LI) Fertility Unit Manager
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
6d
Duty Manager
OCS Group —Edinburgh
- Rotating shift
- Remote
- Management
- Customer service
Quick apply
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
12d
Retail Manager
Sodexo —Edinburgh
- Up to £36,000 a year
- Hospitality
- Retail management
- Employee assistance programme
Quick apply
13d
Hotel Duty Manager
voco™ hotels —Edinburgh
- £26,500 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
12d
Store Manager
Safestore —Edinburgh
- £30,000 a year
- Full-time
- Sales
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operations Support Manager
CitySprint —Edinburgh
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
13d
Direct Sales Manager
Lti transformations —Bathgate
- £100,000 - £150,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
12d
General Manager of Passenger Assistance
OCS Group —Edinburgh
- Monday to Friday
- Remote
- Leadership
- Communication skills
Quick apply
Senior Property Manager
Albany Lettings —Edinburgh
- £39,200 a year
- Full-time
- Mentoring
- Organisational skills
- In-person
- Annual leave
- Bereavement leave
Quick apply
13d
Project Manager
Farrans Construction —Livingston
- Full-time
Cleaning Area Manager
OCS Group —Edinburgh
- Travel
- Time management
Quick apply
11d

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Soft Service Manager

ABM -
Edinburgh

Apply Now

Job details

Full-time
£46,000 a year

Qualifications

Contracts
SIA
Communication skills

Full job description

Description

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs

SALARY: £46,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Soft Services Manager is responsible for the successful delivery of all soft services at Gyle, including security, internal and external cleaning, landscaping and trolley management.

This is a contract‑leadership role with responsibility for service performance, compliance, standards, and client satisfaction across the entire estate. The postholder will provide visible, decisive leadership, maintain absolute control of operational detail, and continuously evolve the service to meet changing client and customer expectations.

The postholder maintains clear oversight of service delivery, sets expectations, and ensures that Duty Managers and frontline teams operate in line with agreed requirements.

The role requires a commercially aware, forward‑thinking manager who takes ownership, drives improvement and sets the standard for how the contract is delivered.

KEY RESPONSIBILITIES

Manage the delivery of the soft services contract in line with company policies, procedures and agreed specifications

Provide operational leadership across all soft services, supporting Duty Managers to deliver consistent standards

Ensure the estate is safe, secure, clean and well‑presented at all times

Maintain effective control of rotas, manning levels and payroll inputs, ensuring compliance is maintained

Carry out regular site inspections and audits to ensure service quality and compliance standards are achieved

Ensure all training, licensing and vetting requirements are in place and kept up to date

Lead recruitment, induction, development and performance management of site teams

Ensure incidents, accidents and near misses are managed, reported and investigated correctly

Maintain up‑to‑date risk assessments, assignment instructions and standard operating procedures

Ensure correct and safe use of equipment, materials and chemicals in line with COSHH requirements

Promote and support the client’s environmental and sustainability objectives

Act as the senior operational point of contact for the client and centre management team

Identify risks, service gaps and improvement opportunities and take appropriate action

Ensure accurate completion of all required records, reports and documentation

Lead by example, setting clear standards for professionalism, conduct and performance

Provide management cover as required to meet the operational needs of the site

Undertake any reasonable duties necessary to ensure the successful delivery of the contract

REQUIRED SKILLS AND EXPERIENCE

Essential

Proven experience managing soft services within a complex operational environment

Strong operational leadership with the ability to maintain standards and control delivery

SIA licence and knowledge of security operations

IOSH or equivalent health & safety qualification

Confident decision‑maker with a practical, solutions‑focused approach

Strong written and verbal communication skills

Desirable

Experience in a retail, mixed‑use or high‑footfall environment

Knowledge of cleaning standards (BICSc)

Experience managing external environments and estate presentation

Personal Attributes

Operationally driven and delivery focused

Proactive and forward‑thinking

Comfortable leading managers and setting clear expectations

Calm, organised and in control in a live environment

Takes pride in service quality and site presentation

Apply Now

Refine Your Search

performance manager jobs in leith, edh

Soft Service Manager

Membership Manager

Regional Manager

Soft Service Manager

Plant / Operations Manager

Assistant Operations Manager

Regional Operations Manager

250991 (LI) Fertility Unit Manager

Duty Manager

Executive Administration Assistant

Retail Manager

Hotel Duty Manager

Bershka Edinburgh General Manager

Store Manager

Operations Support Manager

Direct Sales Manager

General Manager of Passenger Assistance

Senior Property Manager

Project Manager

Cleaning Area Manager

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