Service delivery manager Work, Jobs in Leith, Edh (with Salaries)

Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Service Delivery Manager
Version 1 —Edinburgh
- Full-time
- Hybrid work
- Customer service
- English
- AWS
- Life insurance
Quick apply
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
2d
Operations Support Manager
CitySprint —Edinburgh
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
General Manager of Passenger Assistance
OCS Group —Edinburgh
- Monday to Friday
- Remote
- Leadership
- Communication skills
Quick apply
250555 (LI) Service Improvement Manager
NHS Scotland —Lothian
- £52,845 - £61,466 a year
- AI
5d
Security Manager
OCS Group —Edinburgh
- £18 an hour
- Monday to Friday
- Remote
- Microsoft Office
- IT
- Leadership
Quick apply
5d
Security Officer
The Royal Yacht Britannia —Edinburgh
- £14.05 - £15.55 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
2d
Facilities Manager (Soft)
Michael Page —Edinburgh
- £60,000 - £65,000 a year
- Contracts
- Communication skills
- Time management
Shift Manager - Dispatch
DPD Group UK —Edinburgh
- £40,000 a year
- Weekend availability
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
Guest Experience Manager
Gleneagles —Edinburgh
- £42,305 a year
- Full-time
- Hotel
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
250029 (LI) Screening and Early Detection Strategic Programme Manager
NHS Scotland —Edinburgh
- £65,125 - £70,303 a year
- 8 hour shift
- Leadership
- Communication skills
11d
Retail Manager
Sodexo —Edinburgh
- Up to £36,000 a year
- Hospitality
- Retail management
- Employee assistance programme
Quick apply
7d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
5d
Soft Service Manager
ABM —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Service Advisor - Edinburgh
HM Revenue and Customs —Edinburgh
- £28,016 a year
- Part-time
- Hybrid work
- Customer service
- Basic maths
- No experience needed
- Annual leave
- Work from home
12d
Duty Manager
ABM —Edinburgh
- £39,000 a year
- Full-time
- Customer service
- English
- Organisational skills
Event Manager
Saltire Hospitality Ltd —Loanhead
- From £32,000 a year
- Temporary
- Hospitality
- Organisational skills
- In-person
Quick apply
6h

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Soft Service Manager

ABM UK -
Edinburgh

Quick apply

Job details

Full-time
£46,000 a year

Benefits

Cycle to work scheme
Employee discount

Qualifications

Contracts
SIA
Communication skills

Full job description

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs

SALARY: £46,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

The Soft Services Manager is responsible for the successful delivery of all soft services at Gyle, including security, internal and external cleaning, landscaping and trolley management.

This is a contract‑leadership role with responsibility for service performance, compliance, standards, and client satisfaction across the entire estate. The postholder will provide visible, decisive leadership, maintain absolute control of operational detail, and continuously evolve the service to meet changing client and customer expectations.

The postholder maintains clear oversight of service delivery, sets expectations, and ensures that Duty Managers and frontline teams operate in line with agreed requirements.

The role requires a commercially aware, forward‑thinking manager who takes ownership, drives improvement and sets the standard for how the contract is delivered.

KEY RESPONSIBILITIES

Manage the delivery of the soft services contract in line with company policies, procedures and agreed specifications
Provide operational leadership across all soft services, supporting Duty Managers to deliver consistent standards
Ensure the estate is safe, secure, clean and well‑presented at all times
Maintain effective control of rotas, manning levels and payroll inputs, ensuring compliance is maintained
Carry out regular site inspections and audits to ensure service quality and compliance standards are achieved
Ensure all training, licensing and vetting requirements are in place and kept up to date
Lead recruitment, induction, development and performance management of site teams
Ensure incidents, accidents and near misses are managed, reported and investigated correctly
Maintain up‑to‑date risk assessments, assignment instructions and standard operating procedures
Ensure correct and safe use of equipment, materials and chemicals in line with COSHH requirements
Promote and support the client’s environmental and sustainability objectives
Act as the senior operational point of contact for the client and centre management team
Identify risks, service gaps and improvement opportunities and take appropriate action
Ensure accurate completion of all required records, reports and documentation
Lead by example, setting clear standards for professionalism, conduct and performance
Provide management cover as required to meet the operational needs of the site
Undertake any reasonable duties necessary to ensure the successful delivery of the contract

REQUIRED SKILLS AND EXPERIENCE

Essential

Proven experience managing soft services within a complex operational environment
Strong operational leadership with the ability to maintain standards and control delivery
SIA licence and knowledge of security operations
IOSH or equivalent health & safety qualification
Confident decision‑maker with a practical, solutions‑focused approach
Strong written and verbal communication skills

Desirable

Experience in a retail, mixed‑use or high‑footfall environment
Knowledge of cleaning standards (BICSc)
Experience managing external environments and estate presentation

Personal Attributes

Operationally driven and delivery focused
Proactive and forward‑thinking
Comfortable leading managers and setting clear expectations
Calm, organised and in control in a live environment
Takes pride in service quality and site presentation

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers
Life: Search for resources and tools on topics ranging from family and life to health, money and work
Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Quick apply

Refine Your Search

service delivery manager jobs in leith, edh

Soft Service Manager

Service Delivery Manager

Operations Manager - Residential and Cleaning Services

Operations Support Manager

General Manager of Passenger Assistance

250555 (LI) Service Improvement Manager

Security Manager

Security Officer

Facilities Manager (Soft)

Shift Manager - Dispatch

Guest Experience Manager

250029 (LI) Screening and Early Detection Strategic Programme Manager

Retail Manager

Team Manager - Contact Centre

Customer Services Lead Agent (KLM/AF)

Soft Service Manager

Head of Guest Relations / Reception Manager

Customer Service Advisor - Edinburgh

Duty Manager

Event Manager

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