housing officer Work, Jobs in lewisham (with Salaries)

Resident Liaison Officer
MarKe Property Services Limited —Dartford
- £28,000 - £35,000 a year
- Customer service
- Microsoft Office
- Travel
Quick apply
Housing Officer
Tower Hamlets —London
- £42,264 - £44,235 a year
- Travel
- Annual leave
19h
Allocations Assesment Officer
LondonBoroughofBexley —Bexleyheath
- £32,535 - £33,987 a year
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
23h
Welfare Advice Officer
Pinnacle Group —London
- £36,000 - £40,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Move-on Accommodation Support Officer
Bromley & Croydon Women’s Aid —London
- £24,072 a year
- Part-time
- Hybrid work
- Travel
- Employee assistance programme
12d
Income Collection Officer
Pinnacle Group —Holborn
- £19.50 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Scheme Housing Officer
Southern Housing —London
- £32,361 a year
- Customer service
- In-person
2d
Compliance Officer
Southern Housing —Croydon
- £30,215 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- In-person
9d
Neighbourhood Housing Officer - South London
Cromwood Housing —South London
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
Tenancy Support Officer
Pinnacle Group —London
- £38,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Housing Options Officer
YMCA London City & North —London
- £29,962 a year
- Full-time
- Customer service
- Administrative experience
- IT
- Gym membership
- Life insurance
Quick apply
Housing Support Officer (Full Time)
Elite Housing —West London
- £32,000 - £33,000 a year
- Full-time
- English
- In-person
- Communication skills
Quick apply
3d
Outreach Officer
Civic Recruitment Limited —Hackney
Quick apply
8d
Neighbourhood Housing Officer
Lambeth Council —London
- £42,912 - £44,235 a year
- Full-time
- Communication skills
13d
Lettings Officer
Jesse's Heritage Services Limited —Woolwich
- £18.86 - £23.73 an hour
- Full-time
- Travel
- In-person
- Negotiation
Quick apply
2d
Private Sector Housing (Single Household) Team Leader
Royal Borough of Greenwich —London
- £52,194 - £55,323 a year
- Full-time
- Management
- Leadership
Business Support Officer
Supply Staff Limited —London
- £23 an hour
- Temporary
- Administrative experience
- IT
Concierge Officer
Peabody —London
- £27,465 a year
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Annual leave
7d
Housing Officer
Christian Action Housing —London
- £36,565 a year
- Full-time
- Annual leave
Quick apply
1d

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Resident Liaison Officer

MarKe Property Services Limited
Dartford

Quick apply

Job details

Permanent
£28,000 - £35,000 a year

Benefits

Free or subsidised travel

Qualifications

Driving Licence
Customer service
Microsoft Office
Organisational skills
IT
Construction
Communication skills
Time management

Full job description

1. Role Purpose

The Resident Liaison Officer will be responsible for maintaining effective communication between residents, clients, site teams and contractors during planned works, repairs, maintenance, refurbishment or compliance projects.

The role is focused on ensuring residents are properly informed, appointments and access are coordinated, concerns are resolved promptly, and disruption is kept to a minimum. The RLO will represent the company professionally and help maintain positive relationships with residents, local authority clients, housing associations and stakeholders.

2. Main Duties and Responsibilities

Resident Communication

Act as the first point of contact for residents affected by works.

Introduce the project to residents and explain the nature, duration and impact of the works.

Provide clear and timely information through letters, notices, phone calls, emails, text messages and face-to-face visits.

Ensure residents understand access requirements, appointment times and any preparation needed before works begin.

Keep residents updated on changes to programmes, delays or access arrangements.

Communicate sensitively with elderly, vulnerable or anxious residents.

Access and Appointment Management

Arrange and confirm appointments for surveys, inspections, repairs, installations and follow-up visits.

Monitor access availability and report issues to the site team.

Maintain accurate access records and resident contact logs.

Support the site team in reducing missed appointments and no-access cases.

Liaise with housing officers, caretakers, concierge teams or local authority contacts where access support is required.

Complaint and Query Handling

Receive, record and respond to resident queries and complaints.

Resolve minor issues directly where possible.

Escalate formal complaints, safeguarding concerns, health and safety matters or serious resident issues to the appropriate manager.

Follow company and client complaint procedures.

Maintain clear records of all complaints, actions and outcomes.

Site and Project Support

Attend site meetings, resident meetings, client meetings and project briefings as required.

Work closely with the Site Manager, Contracts Manager, supervisors and operatives.

Support the planning and delivery of resident engagement events, drop-in sessions and newsletters.

Assist with handover information, satisfaction surveys and completion paperwork.

Report recurring resident concerns or project issues to management.

Vulnerable Residents and Safeguarding

Identify residents who may require additional support during the works.

Maintain confidentiality and handle personal information appropriately.

Escalate safeguarding or welfare concerns in line with company and client procedures.

Work with client representatives or housing teams to agree reasonable adjustments where required.

Administration and Record Keeping

Maintain accurate resident profiles, contact records, access notes, appointment schedules and issue logs.

Prepare and distribute resident letters, notices and project updates.

Update project systems, spreadsheets or client portals as required.

Record satisfaction feedback and assist with project reporting.

Ensure all data is handled in accordance with company procedures and data protection requirements.

3. Skills and Experience

Essential

Excellent verbal and written communication skills.

Strong customer service skills.

Ability to manage difficult conversations calmly and professionally.

Good organisational and time management skills.

Ability to work independently across multiple sites.

Good IT skills, including Microsoft Office, email and basic reporting.

Professional and empathetic approach to working with residents.

Ability to maintain accurate records.

Desirable

Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Service Officer.

Experience working in social housing, local authority housing, housing associations, planned maintenance or construction.

Understanding of vulnerable residents, safeguarding and equality considerations.

Experience with planned works such as , windows, doors, fire safety works, externals or major refurbishment projects.

Full UK driving licence or willingness to travel by public transport.

4. Working Conditions

The role will involve regular travel across London boroughs, including the Royal Borough of Greenwich and London Borough of Islington either by car or public transport.

The RLO may be required to work from site offices, residents’ homes, communal areas and company offices.

The role involves walking between properties, climbing stairs and visiting occupied residential buildings.

Occasional early starts, evening meetings or resident events may be required, depending on project needs.

The role may involve dealing with challenging conversations or complaints.

5. Equal Opportunities

MarKe Property Services Ltd is committed to promoting equality, diversity and inclusion. The Resident Liaison Officer must treat all residents, colleagues, clients and stakeholders with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Free or subsidised travel

Work Location: In person

Quick apply

Refine Your Search

housing officer jobs in lewisham

Resident Liaison Officer

Housing Officer

Allocations Assesment Officer

Welfare Advice Officer

Move-on Accommodation Support Officer

Income Collection Officer

Scheme Housing Officer

Compliance Officer

Neighbourhood Housing Officer - South London

Tenancy Support Officer

Resident Liaison Officer

Housing Options Officer

Housing Support Officer (Full Time)

Outreach Officer

Neighbourhood Housing Officer

Lettings Officer

Private Sector Housing (Single Household) Team Leader

Business Support Officer

Concierge Officer

Housing Officer

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