Client advisor Work, Jobs in Leyland, Lan (with Salaries)

Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Paralegal (Commercial Litigation)
Forbes Solicitors —Preston
- Full-time
- Hybrid work
- Microsoft Outlook
- Business development
- IT
- Annual leave
- Employee discount
12d
Occupational Health Advisor
Optima Health —Preston
- Up to £46,000 a year
- Full-time
- Remote
- Case management
- Travel
- Paid training
- Annual leave
HR Advisor
ProFM —Buckshaw Village
- £30,000 a year
- Full-time
- Human resources
- Organisational skills
Partnership and Property Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
10d
Mortgage Advisor
The Mortgage Experts —Chorley
- £60,000 - £100,000 a year
- Remote
Quick apply
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Contracts
- Annual leave
- Employee assistance programme
Appointment Setter
HS Consultancy Group —Preston
- £420 - £1,200 a week
- Full-time
- CRM software
- Sales
- English
Quick apply
10d
Dutch Speaking Customer Service Advisor
Taskmaster Resources LTD —Burnley
- £28,500 - £29,000 a year
- Full-time
- Hybrid work
- In-person
Quick apply
3d
Employment Advisor
Get Set UK 1 —Bootle
- £26,500 - £29,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
10d
Talent Acquisition Partner
Sanderson —Manchester
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
Quick apply
11d
Accounts Trainee
TC-Group —Chorley
- Full-time
- Microsoft Word
- Microsoft Excel
- Accounting
- Free parking
- Annual leave
Quick apply
Financial Services Administrator - prior IFA experience essential
Countrywide Financial Solutions —Lytham St. Annes
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Market Analyst
Inspired —Kirkham
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Life insurance
Sales Administrator
Premier Contract Supplies Ltd —St Helens
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Advisor
Ottoway Services Limited —Fallowfield
- £20,046 a year
- Full-time
- Microsoft Office
- Data entry
- In-person
- Annual leave
- Employee assistance programme
Quick apply
14d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Manchester
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
HSEQ Advisor - North
Apleona —Preston
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Energy Surveyor
Inspired —Kirkham
- Full-time
- Microsoft Word
- Microsoft Excel
- Travel
- Life insurance
Outbound Telesales Advisor
HS Consultancy Group —Preston
- £419 - £1,200 a week
- Full-time
- CRM software
- Sales
- English
Quick apply

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Collections Agent - no evenings/weekends!

Capita -
Preston

Apply Now

Job details

Full-time
£25,155 a year

Benefits

Annual leave
Company pension
Work from home
Private medical insurance
Employee discount

Qualifications

Numeracy
Communication skills
British Sign Language

Full job description

We’re looking for Collections Advisors to join our team on a Permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YB!

Sound like a bit of you? If so, READ ON....

As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.

Experience in collections and/or a call centre within financial services environment is essential to be considered.

This is a hybrid role. Following successful completion of the probation period, colleagues will have the option to work from home in line with business requirements and hybrid working arrangements.

Job title:

Collections Agent - no evenings/weekends!

Job Description:

What you’ll be doing:

Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported
Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtains payment commitment.
Using online systems to accurately document customer account information, adhering to data privacy legislation.
Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner
Responding to customers emails and providing accurate financial calculations
Embrace learning, coaching and development to continuously improve your skills and capability.
Making a difference!

What we’re looking for:

Experience in collections and/or a call centre within financial services environment is essential to be considered.

Understanding of OFCOM & FCA regulatory requirements is essential.
Excellent interpersonal and organisational skill.
Analytical, investigatory and problem-solving skills.
Highly effective verbal and written communication skills, to include a high standard of vocabulary & grammar
Ability to demonstrate empathy and ownership of customer and their financial position.
Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
Show the correct empathy and understanding with our customers - there will be difficult conversations you need to take ownership of
Navigating around our systems and ensuring all details entered are accurate.
Good literacy and numeracy skills. These will be required for email correspondence and calculating finances
Ensuring all regulatory requirements are adhered to through training and compliance.
A positive attitude towards change and a desire to grow to be the best you can be.

What’s in it for you?

More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Salary of £25,155
Permanent role
Choice to work from home after probation period
World class training and endless career opportunities , supported by our market leading brands
Monday – Friday working between the hours of 8am - 6pm - no evenings/weekends
22 days annual leave
A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
Access to Private Medical Insurance & Health Assessment plans
Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…the list goes on………

What will happen next:

Choose apply now to fill out our short application
Your application will be reviewed by our global recruitment team - please consider the minimum requirement to avoid disappointment!
If selected you will be invited to attend a video interview with a member of the recruitment team

Equal opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Preston

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

client advisor jobs in leyland, lan

Collections Agent - no evenings/weekends!

Paralegal (Commercial Litigation)

Occupational Health Advisor

HR Advisor

Partnership and Property Manager

Mortgage Advisor

SHE Advisor

Appointment Setter

Dutch Speaking Customer Service Advisor

Employment Advisor

Talent Acquisition Partner

Accounts Trainee

Financial Services Administrator - prior IFA experience essential

Market Analyst

Sales Administrator

Customer Service Advisor

Mortgage Broker - Partner Advisor

HSEQ Advisor - North

Energy Surveyor

Outbound Telesales Advisor

I want to receive the latest job alerts for client advisor in leyland, lan

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