Client services occupations Work, Jobs in Leyland, Lan (with Salaries)

Fulfilment Specialist (Customer Service)
fulfilmentcrowd Ltd —Chorley
- From £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- English
- Microsoft Office
- Flexitime
- Work from home
Quick apply
9d
Customer Contact Administrator
Richmond Scientific Ltd —Chorley
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
14d
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Liaison Officer
M Group —Preston
- £28,000 - £30,000 a year
- Microsoft Word
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Customer Sales Advisor
BNB —Salford
- From £26,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
Quick apply
2d
Customer Support
M Group —Preston
- Communication skills
- Annual leave
- Employee assistance programme
19h
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Interior Design & Client Support Executive
Fleming Howland —Burnley
- £30,000 - £35,000 a year
- Full-time
- Customer service
- English
- Travel
- Free parking
- Profit sharing
Quick apply
6d
Client Manager
AlphaBiolabs —Warrington
- Up to £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
14d
Customer Success Management Associate
Moody's —Salford
- Presentation skills
- Bachelor's degree
- Travel
Sales Support - Asset Finance
Allica Bank —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
13d
Customer Service Advisor (Temp Maternity Cover)
Kenny Waste Management Ltd —Manchester
- Full-time
- Customer service
- IT
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Sea Logistics - Customer Care Specialist
Kuehne+Nagel —Liverpool
- Microsoft Office
- Communication skills
- Time management
- Employee assistance programme
Customer Service Associate
Kellanova —Salford
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
2d
Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service
Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Customer Liaison Retrofit Advisor - 9 Month Contract
Torus —Warrington
- £29,037 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills

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client services occupations jobs near leyland, lan

Fulfilment Specialist (Customer Service)

fulfilmentcrowd Ltd
Chorley

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
9 days ago

Benefits

Casual dress
Additional leave
Flexitime
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Customer service
English
Microsoft Office
Continuous improvement
Organisational skills
HubSpot
Communication skills

Full job description

At fulfilmentcrowd our customers are at the heart of our business, and their success is our success.

As a fulfilment specialist, you will be ambitious, helpful and empathetic individual focusing on delivering solutions for fulfilmentcrowd clients. Focused to deliver high quality customer service by offering an efficient and easy way to support our customers with the aim of helping them thrive as clients of fulfilmentcrowd.

As fulfilment specialist you are a vital part of the team. Reporting to the Head of Customer Operations you will be dedicated, personable and have a passion for helping others.

You will provide support for all customer queries from the initial case opening to resolution whilst working with colleagues to maintain a support for all areas as workload changes.

You will help build meaningful, long-lasting relationships that move our business forward. Our client’s success is our success.

Success will be measured through the company’s financial performance, customer satisfaction scores, and delivery of service level performance that allows the business to retain and grow client volumes.

RESPONSIBILITIES

OBJECTIVES

· Improve customer satisfaction (CSAT) and customer effort (CES).

· Retention of contract and growth of revenue – by client.

· Reducing support costs by maximising the use of the fulfilmentcrowd technology for clients to access via self-service.

· Meeting and exceeding SLA’s and KPI’s for response to enquiries.

· Interact with customers across all channels.

· Provide right information, first time for enquiries and help to ‘Close the Loop’ by identifying repeat issues and working with colleagues to make improvements for change.

SKILLS REQUIREMENTS

PRACTICAL SKILLS

· Detailed knowledge of the fulfilmentcrowd app.

· Detailed understanding of the Lite platform.

· Develop deep knowledge of HubSpot software and communications channels.

· Professionally handle incoming requests from customers across all channels and ensure that issues are resolved both promptly and thoroughly.

· Thoroughly and effectively gather customer information and fulfil customer needs.

· Educate the customer where applicable to prevent the need for future contact and document interactions through the CRM.

· Communicate thoughtful, customised solutions that help customers move forward to grow their business

· Show composure, resilience and flexibility as customers’ needs evolve and volume changes.

· Using your written and verbal communication skills to convey fulfilmentcrowd’s tone of voice.

· Build a strong understanding of the customer’ business and specific needs.

· Maintain up-to-date knowledge of our products and processes.

· Work within your teams to achieve common objectives.

· Confident with Microsoft programmes (teams/office 365 etc.)

VOCATIONAL SKILLS

· An ambassador for our brand and a trusted point of contact

· Excellent written and verbal communication

· Self-organisation and management of workloads

· Committed to providing a great service experience every time.

· Demonstrate a continuous improvement approach to work

INTERPERSONAL SKILLS

· Ability to multitask and juggle several responsibilities simultaneously

· Good attention to detail and organisational skills

· Be empathetic to customers’ needs and requirements

· Honest and transparent internally and with the client also

· Ability to thrive in a fast paced, high demand, dynamic work environment

ROLE DEMANDS

JUDGEMENT AND DECISION MAKING

· A natural communicator.

· Help drive and support a transparent culture to help manage customer expectations.

· Excellent attention to detail to ensure the highest standard of service delivery and satisfactory outcomes for fulfilmentcrowd.

· Be efficient in time management, organisation, diary-keeping, and task prioritisation.

FLEXIBILITY

· You’re an instinctive self-starter, just as good at identifying the right task to take on as getting it done

· Naturally data curious, you proactively seek out new sources of information and continuously ask questions of the data

· You’re highly collaborative, and default to ‘share with everyone’

· You’re not afraid of shaping your own role and spotting new opportunities - not all the challenges you will tackle are on this job description

· You will support the wider team through collaboration and cross functional support

CONFIDENTIALITY

· The job holder is privy to confidential information held on our databases and must exercise discretion when handling such information

HOURS OF WORK

Working hours are 40 per week over 5 days (Monday to Friday), additional hours including weekends may be required however, notice will be given.

The role is based on a hybrid working arrangement with a minimum of 2 days spent on site at Head Office in Chorley.

On occasion there will be a requirement to spend more time on site for personal and team performance development, notice of which will be given .

Applications:

All applications should include your CV, a covering letter and your salary requirements.

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the legal right to work in the UK, your application will not progress.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Flexitime
On-site parking
Sick pay
Work from home

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chorley PR7 7ND

Quick apply

Refine Your Search

client services occupations jobs in leyland, lan

Fulfilment Specialist (Customer Service)

Customer Contact Administrator

Aftersales Advisor

Customer Service Case Manager

Customer Liaison Officer

Customer Sales Advisor

Customer Support

Customer Service Coordinator

Interior Design & Client Support Executive

Client Manager

Customer Success Management Associate

Sales Support - Asset Finance

Customer Service Advisor (Temp Maternity Cover)

Sea Logistics - Customer Care Specialist

Customer Service Associate

Customer Operations Co-ordinator

Client Manager - Events

New Enquiry Manager – Legal Customer Services

Quality & Customer Care Advisor

Customer Liaison Retrofit Advisor - 9 Month Contract

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