customer service apprentice Work, Jobs in lichfield, sts (with Salaries)

Customer Service Apprentice
DHL —East Midlands Airport
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
2h
Apprenticeship Opportunity - L3 Business Administration/Trainee Hire Controller - September start!
Wernick Hire —Walsall
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Annual leave
Quick apply
4d
Customer Service Apprentice
Specsavers —Stafford
- £8.50 an hour
- Full-time
- Customer service
- Employee discount
- Sick pay
3d
Customer Service Apprentice - Wolverhampton
GTG —Wolverhampton
- Full-time
- Customer service
- IT
- Communication skills
9d
Apprentice Retail Sales Assistant
Superdrug —Lichfield
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
9d
Sales Support Apprentice
SCCU Group —Cannock
- £8 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
22h
Receptionist
Valor Hospitality —Coventry
- £12.71 an hour
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Apprentice Administrator
Sureserve —Birmingham
- £8.00 - £12.71 an hour
- Customer service
- Administrative experience
- IT
Quick apply
Apprentice Immigration Compliance Administrator – Human Resources – 107522AP – Apprentice Grade 4
University of Birmingham —Birmingham
- £22,037 - £27,546 a year
- Full-time
- Customer service
- Administrative experience
- University
- Sick pay
14d
Sales Administrator/Trainee Estimator/Apprentice
DorWins Group Ltd —Leicester
- From £12.71 an hour
- Part-time
- Microsoft Excel
- Customer service
- No experience needed
Quick apply
2d
Marketing Apprentice
Edgbaston Wellness Clinic & Quarry Bank Medical Centre —Birmingham
- From £8 an hour
- Social media management
- No experience needed
- English
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Room Attendant
Valor Hospitality —Birmingham
- £12.71 an hour
- Employee assistance programme
- Employee discount
Quick apply
10d
Sales Executive Trainee/Apprentice
James Latham —Dudley
- £24,000 - £28,100 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
8d
Parts Advisor Apprentice - Trade Supplier Level 2 - Coventry
GTG —Coventry
- Full-time
- English
- IT
- Communication skills
- Employee discount
Sales Apprentice
DS Smith —Swadlincote
- From £23,975 a year
- Full-time
- Sales
- Life insurance
14d
Parts Advisor Apprentice - Trade Supplier Level 2 - Alfreton
GTG —Derby
- Full-time
- English
- IT
- Communication skills
- Employee discount
APPRENTICESHIP - Sea Logistics Customer Care Specialist
Kuehne+Nagel —Birmingham
- From £15,600 a year
- Microsoft Excel
- Microsoft Outlook
Apprentice Service Manager
Edgbaston Wellness Clinic & Quarry Bank Medical Centre —Brierley Hill
- £8 an hour
- Part-time
- English
- Supervising experience
- Travel
- Free parking
Quick apply
2d
Receptionist
Hotel Indigo Coventry —Coventry
- £12,698.40 a year
- Part-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Sales Administration Team Leader
Project Better Energy —Burton-On-Trent
- £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Management
- Free parking
- Health & wellbeing programme
Quick apply
1d

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Customer Service Apprentice

DHL -
East Midlands Airport

Apply Now

Job details

Full-time | Apprenticeship | Fixed term contract
2 hours ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Customer service
GCSE
IT
Communication skills

Full job description

Customer Service Apprenticeship

Location: East Midlands Airport, DE74 2TR
Type: Full-time
Hours: Flexible shift patterns starting between 08:00am – 11:15am Monday - Friday (8-hour shifts) Latest shift finishing at 19:15
Programme: Customer Service Practitioner – Level 2 Apprenticeship (18-month Fixed Term Contract)

About us

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

About the Role

Our East Midlands call centre is looking for a Frontline Customer Service Apprentice.

The Frontline Customer Service department is responsible for handling the vast majority of contacts between DHL and customers on a daily basis. The Frontline Customer Service Advisor is a key role for Customer Service, whose ultimate aim is logging customer’s bookings, maximising the booking conversion and increasing sales of value-added services within the product offering and tracking customer’s shipments.

As an apprentice within the frontline department, you will support the function as outlined above, whilst attending the necessary workshops and learning interventions in order to complete your apprenticeship programme within the required timeframe.

You will responsible for:

Respond to customers’ enquiries providing information for products and services prior to shipping, to ensure the most appropriate DHL offering is provided in line with DHL procedures. Promoting the benefits of the brand to secure the booking at initial point of contact
Promote up / cross selling opportunities, in line with DHL Product Portfolio
Improve the First Time Resolution rate for incoming tracking contacts from customers to minimise the opening of unnecessary trace files
Handle customers objections in a professional manner to reinstall the customer’s faith in DHL and avoid escalation to claims/ complaints
Identify sales opportunities for long term business acquisition and pass to Sales
Capture booking data in methodical manner-validating information provided
Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements
Inform the customer of DHL services, including promotion of automated tools
Provide price / transit quotations for customers and amend booking details as per customer’s request

Apprenticeship overview:

The Customer Service Practitioner Apprenticeship is designed to teach you to consistently deliver the highest standard of customer service possible. You will be trained in the essential skills, knowledge and behaviours you need to excel in your role. This apprenticeship is delivered through a blended approach of 80% on-the-job learning and 20% off-the-job learning (inclusive of 1-2-1s, Team Meetings & Performance Dialogues).

Learning modules for your apprenticeship will include:

Customer experience
Dealing with difficult situations
Regulations and Legislations
Understanding targets and goals
Teamwork and Communication skills
Personal organisation

Skill sets and Attributes

Good communication skills (written and verbal)
Strong IT skills
Willingness to learn
Ability to adapt to change
Ability to work towards deadlines
Ability to work independently and as part of a team
A desire to progress your career within a customer service environment
Experience of working with MS Word & Excel is extremely desirable

Qualifications/Education:

GCSE English and Mathematics at grade A–C or grade 4 and above (or equivalent).

Requirements:

Applicants must have the full right to work in the UK and have been resident in the UK for a minimum of three years.
As of January 2027 – the role will be full time in the office.

Our Promise to You

Full support with your studies including 20% off the job activities
An excellent pay structure
Annual leave entitlement pro rata based on contract period
Work in a rapidly-growing industry, with career development
Internal training programme
Modern and well-maintained fleet

As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

What’s Next?

Apply now and upload your CV online.
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Apply Now

Refine Your Search

customer service apprentice jobs in lichfield, sts

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