Job Title: Customer Service Assistant
Shifts: 09.00 – 17.30 / Could vary at times during peak times weekends will be needed for check out and in.
Hours: 40 hours / week, 5 days Monday – Friday
Line Manager: General Manager
Job Summary
We are seeking a dedicated and approachable Resident Advisor to support the wellbeing and development of students within our residential community. This position offers an excellent opportunity to develop leadership and organisational skills while fostering a positive living environment. The ideal candidate will possess strong communication abilities, a proactive attitude, and experience in teaching or mentoring. The Resident Advisor will serve as a role model, providing guidance, support, and conflict resolution within the residence halls.
Main duties will include:
Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
Distributing post and managing student parcel pick-up system front-of-house and reception duties
Preparing written correspondence as requested by other members of the management team
Organising social events on site, monitoring social media and updating our social media streams
Receiving student payments
Assisting Scheme Manager in administrative actions required for all aspects of financial control including. Credit control, Reconciling staff expenses, Daily cash and card banking reconciliation Petty cash reconciliation, Updating booking system with payments received or further charges Invoice reconciliation and payment request
Ordering new office, cleaning and maintenance supplies
Preparing arrival packs for new residents
Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received
Perform room viewings for potential new residents Assisting the Scheme Manager with administrative tasks as required
Work with the marketing team to actively promote and explore new marketing avenues
Weekly, monthly room & kitchen inspections to ensure they are up to compliance standard.
Inspecting rooms from check out and in to ensure it is ready for the next stage.
Other Duties
Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
Perform and document regular inspections of residents’ flats Monitoring social media and updating our social media streams
Receiving student payments
Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around the scheme
Work with the marketing team to actively promote and explore new marketing avenues
Purchase Order request forms.
Lincolnshire Assets Limited reserves the right to alter the job description as applicable under advice.
Overview
We are seeking a dedicated Customer Service Advisor to join our dynamic team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills, a keen eye for detail, and experience in financial services or related sectors. This position offers an excellent opportunity to develop your career within a professional environment committed to delivering outstanding service.
Responsibilities
Respond promptly and professionally to customer enquiries via phone, email, and live chat.
Provide accurate information regarding products and services, ensuring customer needs are met effectively.
Utilise CRM system to log interactions, update customer records, and track ongoing issues.
Analyse customer feedback and data to identify trends and suggest improvements to service delivery.
Assist customers with account management, including transactions, updates, and troubleshooting technical issues.
Collaborate with internal teams such as sales and technical support to resolve complex queries efficiently.
Maintain comprehensive knowledge of financial services products to offer relevant advice and support.
Uphold company standards of professionalism and confidentiality at all times.
Skills
Proven experience using Salesforce or similar CRM platforms.
Knowledge of financial services industry is highly desirable.
Excellent communication skills, both written and verbal, with the ability to convey information clearly and confidently.
Strong analysis skills to interpret data and customer feedback for continuous improvement.
Organised with the ability to manage multiple tasks efficiently under pressure.
Customer-focused mindset with a proactive approach to problem-solving.
Ability to work effectively both independently and as part of a team in a fast-paced environment. This role offers an engaging work environment where your skills will be valued and developed further within the financial services sector. We are committed to supporting our team members’ professional growth while delivering exceptional service to our clients.
Work Location: In person
PREVIOUS APPLICANTS NEED NOT TO APPLY
Job Types: Full-time, Permanent
Pay: £26,436.80 per year
Work Location: In person
