technical support occupations Work, Jobs in lichfield, sts (with Salaries)

Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
1d
Warehouse Automation 1st Line Support Technician
Aldi —Bardon
- £32,120 - £35,900 a year
- 12 hour shift
- Warehouse experience
- Communication skills
- Annual leave
- Sick pay
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
8d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
JUNIOR IT SUPPORT TECHNICIAN
BULKHEAD —Derby
- £24,000 - £28,000 a year
- Full-time
- Windows
- Driving
- Linux
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
2d
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
1d
IT Support Technician
Holovis International —Hinckley
- From £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Scripting
- Health & wellbeing programme
- Referral programme
Quick apply
4h
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
4d
Helpdesk Engineer
Serveline IT Ltd —Stourbridge
- From £25,000 a year
- Monday to Friday
- Remote
- Azure
- Customer service
- Windows
22h
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
1d
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
2d
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Associate IT Support Technician
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply

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Service Centre Operator

Nuvoli Limited -
Elford

Quick apply

Job details

Full-time
£26,230 a year
1 day ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Driving Licence
Microsoft Outlook
Technical support
Organisational skills
Telecommunication
IT
Communication skills
Help desk

Full job description

Job Brief

Looking for a candidate for an immediate start and lives within short commutable distance our head office in Elford.

You will be a member of a growing team that manages incoming calls, emails and enquiries from our customers regarding their mobile or fixed telecoms estates. The Service Centre Operator provides first-line technical and customer support for telecommunications services, including voice, data, and connectivity solutions. The role is responsible for diagnosing faults, resolving service issues, and ensuring a high level of customer satisfaction through efficient and professional support.

Key Responsibilities

Act as the first point of contact for telecom-related incidents, service requests, and enquiries
Provide troubleshooting and resolution for issues relating to voice services, Hardware or software issues and connectivity
Log, manage, and track incidents using a ticketing system, ensuring accurate documentation and timely updates
Escalate complex or unresolved issues to second- or third-line support teams in line with SLAs
Liaise with internal teams, suppliers, and network providers to coordinate fault resolution
Perform basic configuration and provisioning tasks for telecom services where required
Ensure all work complies with company processes, security standards, and regulatory requirements
Deliver clear, professional communication to customers at all times

Experience and skills

Previous experience in a telecoms, IT helpdesk, or technical support role (preferred but not essential)
Basic understanding of telecommunications
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple tickets simultaneously
Customer-focused approach with strong attention to detail
Experience using ticketing systems and remote support tools (beneficial but not required)
Proficient in relevant computer applications (Outlook, Word, Excel)
Able to work independently within a team setting
Organisational skills
Attention to detail

Schedule
Monday - Friday, 37.5 hours per week. 9am - 5.30pm

Holiday
24 days per annum + bank holidays, rising to 29 days with service
Additional half day's annual leave each month

Location of Work
Due to the location of our offices you must hold a full UK driving license

Job Type: Full-time

Pay: £26,230.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Licence/Certification:

driving license, or are you able to reliably commute? (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in lichfield, sts

Service Centre Operator

Warehouse Automation 1st Line Support Technician

IT Support Technician

2nd Line IT Support Technician

Service Desk Analyst / IT Support Help Desk Technician

IT Support Technician

Onsite IT Support Analyst - 1st/2nd line

JUNIOR IT SUPPORT TECHNICIAN

Service Desk Analyst

ICT Support Analyst - Birmingham

One Stop - Franchise Helpdesk Advisor

IT Support Technician

IT Infrastructure Technician

Application Support Officer

Helpdesk Engineer

Field Service Administrator

Technical Support Engineer

Junior IT Support Technician

Associate Applications Support Engineer

Associate IT Support Technician

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