Customer success manager Work, Jobs in Lichfield (with Salaries)

Customer Success & Training Manager
Clearcare Solutions Ltd —Stafford
- £45,000 - £50,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
6h
Retail Shift Manager (Night Shift)
Lidl —Derby
- £15.45 - £15.95 an hour
- Full-time
- Store discount
- Employee discount
4d
Store Manager
Aldi —Burntwood
- £52,910 - £69,000 a year
- Annual leave
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM)
Crown SDS (Service Delivery Solutions) —Tamworth
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Sick pay
Quick apply
7d
Customer Success Manager, Birmingham
Dalux —Birmingham
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
General Manager
Vertu Motors —Tamworth
- Full-time
- Leadership
Quick apply
IT Sales Executive
Smiths Business Supplies —Lichfield
- £32,000 - £32,500 a year
- Full-time
- Sales
- Business development
- IT
Quick apply
7d
National Field Manager
Powerforce —Birmingham
- £42,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Inside Sales Executive
FoodChain ID Group, Inc —Lichfield
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Communication skills
Business Development Executive
BoxMart —Lichfield
- £24,599.96 - £32,000.00 a year
- Full-time
- CRM software
- Salesforce
- Business development
- Free parking
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Partnership Manager
Converge Technology Solutions —Stafford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Communication skills
4d
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
Fleet Account Manager
Johnsons Cars —Tamworth
- Full-time
- Computer literacy
- Annual leave
- Employee discount
Fleet VOR Lead
RAC —Walsall
7h
Assistant Branch Manager
Travis Perkins —Tamworth
- Full-time
Store Manager
Lidl —Walsall
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
5d
Sales Office Manager
Travis Perkins —Walsall
- Full-time

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Customer Success & Training Manager

Clearcare Solutions Ltd
Stafford

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
6 hours ago

Benefits

Free parking
On-site parking

Qualifications

Management
Analysis skills
Customer relationship management
Organisational skills
Customer support
HubSpot
SaaS
Communication skills

Full job description

We are seeking a proactive and customer-focused Customer Success & Training Manager to lead our Training and Customer Support teams, ensuring an exceptional experience throughout the customer journey.

This role is responsible for driving high standards across support delivery, team performance and customer engagement. You will proactively identify customer needs, resolve concerns before escalation, and ensure customers maximise the value of our platform through effective onboarding, training and ongoing support.

The successful candidate will be a hands-on leader with a strong focus on customer retention, continuous improvement and team development.

Key Responsibilities:
Leadership & Team Management

Lead, coach and develop the Training and Customer Support teams
Set clear performance expectations and objectives
Conduct regular one-to-ones, performance reviews and development planning
Foster a positive, high-performing and customer-focused culture
Ensure effective resource planning and team coverage

Customer Success & Experience

Take ownership of the customer journey from onboarding through ongoing engagement
Monitor customer engagement and identify opportunities to improve adoption and retention
Proactively engage with customers to ensure they are receiving maximum value from the platform
Identify customers who may require additional support or intervention

Support & Escalation Management

Ensure customer support tickets are managed efficiently and within agreed service levels
Monitor workloads and ensure timely responses across the support team
Intercept and manage customer concerns before escalation
Handle customer complaints and ensure successful resolution
Identify recurring issues and implement preventative measures

Training & Adoption

Oversee customer onboarding and training programmes
Ensure customers receive the knowledge and support required to use the platform effectively
Work with customers to increase utilisation of system functionality
Continually review and improve training materials and processes

Reporting & Continuous Improvement

Produce and analyse reporting on:
Customer satisfaction
Support performance
Escalations and complaints
Training effectiveness
Customer engagement and retention
Identify trends and recommend improvements to processes, systems and customer experience initiatives

Skills & Experience

Essential

Previous management experience within Customer Success, Customer Support or Training environments
Experience leading and developing teams
Strong customer relationship management skills
Experience handling escalations and customer complaints
Excellent communication and organisational skills
Strong analytical and problem-solving abilities

Desirable

Experience within a SaaS or software environment
Experience with CRM (Hubspot) and support platforms
Experience with onboarding and customer adoption strategies

The above role is office based, ST16 1BY
Salary Range £45,000 - £50,000 per annum dependent on experience

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in lichfield

Customer Success & Training Manager

Retail Shift Manager (Night Shift)

Store Manager

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM)

Customer Success Manager, Birmingham

Manager of Dedicated Implementations - EMEA

General Manager

IT Sales Executive

National Field Manager

Inside Sales Executive

Business Development Executive

Customer Experience Manager (CXM)

Partnership Manager

Customer Success Manager

Fleet Account Manager

Fleet VOR Lead

Assistant Branch Manager

Store Manager

Sales Office Manager

I want to receive the latest job alerts for customer success manager in lichfield

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