Client services manager Work, Jobs in Lillingstone Dayrell, Bkm (with Salaries)

Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
Client Care Manager
Key Conveyancing —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
Quick apply
4d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Sales Manager
Intercargo Logistics —Milton Keynes
- From £45,000 a year
- CRM software
- Sales
- Supervising experience
Quick apply
10d
Private Client Manager
Value Retail —Bicester
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
Project Manager Services Coordinator
Vertiv —Bedford
- Microsoft Excel
- Maintenance
- Project management
New Business Manager
Northgate Vehicle Hire —Milton Keynes
- £35,000 - £40,000 a year
- Travel
- Annual leave
- Employee discount
Quick apply
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
10d
Commissioning Manager (National)
MaPS —Bedford
- £68,000 a year
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
12d
Accounts Manager
Subscription Car Care —Towcester
- £30,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
1d
Project Manager Services Lead Coordinator
Vertiv —Bedford
- Microsoft Excel
- Maintenance
- Project management
Administrator
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Director Of Sales - Kents Hill Park - The Venues Collection
Levy —Milton Keynes
- Full-time
- Sales
- Hotel
- Business development
- Annual leave
- Employee assistance programme
Sales Resources Coordinator
Arnold Clark —Milton Keynes
- From £0.01 a year
- Monday to Friday
- Microsoft Excel
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
Sales Executive
Express Bi Folding Doors —Milton Keynes
- £45,000 - £60,000 a year
- Weekend availability
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Office Administrator
Flexy Commercial Group Limited —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d

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client services manager jobs near lillingstone dayrell, bkm

Key Accounts Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Key Accounts Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in lillingstone dayrell, bkm

Key Accounts Manager

Client Care Manager

Client Relations Executive

Account Co-Ordinator

Client Operations Manager

Sales Manager

Private Client Manager

Personal Assistant

Project Manager Services Coordinator

New Business Manager

Service Coordinator

Commissioning Manager (National)

Accounts Manager

Scheduling Manager

Project Manager Services Lead Coordinator

Administrator

Director Of Sales - Kents Hill Park - The Venues Collection

Sales Resources Coordinator

Sales Executive

Office Administrator

I want to receive the latest job alerts for client services manager in lillingstone dayrell, bkm

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