Head of operations Work, Jobs in Lingfield (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Assistant Operations Manager
Ben's Gutters Commercial Ltd —Forest Row
- £29,000 - £33,000 a year
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
5d
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
12d
Business Operations Manager
Metrail Construction Ltd —Heathfield
- £40,000 - £50,000 a year
- Full-time
- Civil engineering
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
7d
BA Euroflyer Head of Flight Crew
British Airways —Gatwick Airport
- £69,000 - £76,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Employee discount
6d
Head of Events Operations (12 Months FTC)
Product Marketing Alliance —London
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Contracts
- Leadership
14d
Head of Area Operations
Achieve together —London
- £65,000 - £75,000 a year
- Employee discount
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Operations Support Manager
British Airways —Gatwick Airport
- Full-time
- Analysis skills
- Project management
- Continuous improvement
- Free parking
- Employee discount
4d
Head of Talent Operations
Department for Science, Innovation & Technology —London
- £74,605 - £82,860 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
11d
Head of Event Operations, EMEA
PEI Group —London
- Customer service
- Leadership
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Head of Estates & Facilities
Laine Theatre Arts —Epsom
- £40,000 - £50,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
Quick apply
3h
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
[Korea Development Bank] Assistant Manager / Operations
Korea Development Bank —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
National Police Chiefs Council - Performance Management Committee Coordinator
Metropolitan Police —London
- From £83,589 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
12d
Head of Maintenance Operations
Imperial College London —London
- £69,365 - £79,257 a year
- Full-time
- Management
- University
- HVAC
- Annual leave
8d

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head of operations jobs near lingfield

Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in lingfield

Head of Customer Operations

Assistant Operations Manager

Band 3 Nuclear Protective Security Inspector

Head of People Operations

Business Operations Manager

BA Euroflyer Head of Flight Crew

Head of Events Operations (12 Months FTC)

Head of Operations

Head of Area Operations

Head of Operations

Head of Learning & Development

Operations Support Manager

Head of Talent Operations

Head of Event Operations, EMEA

Senior Director, Head of International Network Compliance (EMEA)

Head of Estates & Facilities

Head of Corporate Due Diligence

[Korea Development Bank] Assistant Manager / Operations

National Police Chiefs Council - Performance Management Committee Coordinator

Head of Maintenance Operations

I want to receive the latest job alerts for head of operations in lingfield

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