1st line support Work, Jobs in Linlithgow, Wln (with Salaries)

Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
14d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
1d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
1d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Accommodation Assistant, West Lothian Civic Centre, 507.64
West Lothian Council —Livingston
- £28,455 - £30,595 a year
- Temporary
2d
Club and Community Development Officer
Active Stirling —Stirling
- £36,534 a year
- Temporary
- Training & development
- Free parking
5d
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
6d
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Voter Engagement Support Officer
The Electoral Commission —Edinburgh
- £29,224 - £30,198 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Presentation skills
- Annual leave
- Flexible schedule
2d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Data Centre Technician
Line Management Group Ltd —Edinburgh
- £26,000 - £33,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
Regional Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £29,335 - £36,012 a year
- Full-time
- Travel
- IT
6d
Senior Regulation and Campaigning Officer Scotland
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
6d
Senior Product Manager
Companies House —Edinburgh
- £53,540 - £57,250 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
Senior Legislation, Strategy and Coordination Adviser
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Quality and Process Improvement Specialist
The Electoral Commission —Edinburgh
- £40,031 - £42,033 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
2d
Site Manager
Cameron Drywall Contractors Ltd —Edinburgh
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
Quick apply
Teacher of Computing
School Talent —Edinburgh
- £52,508 a year
- Full-time
- JavaScript
- School
- Teaching
- Employee discount
Quick apply
8d
Security Consultant
M&G plc —Edinburgh
- Full-time
- Writing skills
- Master's degree
- Bachelor's degree
- Annual leave

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Customer Service Helpdesk Assistant

Target-FM -
Livingston

Quick apply

Job details

Full-time
£24,500 - £26,500 a year
14 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Computer literacy
GCSE
Telecommunication
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Target FM are looking for their next Helpdesk Assistant.

Are you looking for an exciting new role in a new growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team, allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston, West Lothian.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant, you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within an exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive, PPM and minor works on our CAFM system, along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works directly with the clients’ sites ensuring works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working on a busy helpdesk function within maintenance or facilities management is essential.

Essential behaviours

· Must have urgency.

· Have a can-do attitude.

· Have the ability to multi-task.

· Works well under pressure.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

This is a full-time role working Monday-Friday 9.00AM-5.30PM
Requirement to provide Out of Hours Support on a rota basis (Allowance paid)

Work Remotely

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in linlithgow, wln

Customer Service Helpdesk Assistant

IT Service Desk Analyst

Mobility Support Specialist

IT Service Desk Analyst

IT Service Desk Analyst - Edinburgh

Accommodation Assistant, West Lothian Civic Centre, 507.64

Club and Community Development Officer

Caseworker/Admin Assistant for Maree Todd MSP

Technical Engineer-2nd Line

Voter Engagement Support Officer

IT Field Engineer - Scotland

Data Centre Technician

Regional Assistant for Maree Todd MSP

Senior Regulation and Campaigning Officer Scotland

Senior Product Manager

Senior Legislation, Strategy and Coordination Adviser

Quality and Process Improvement Specialist

Site Manager

Teacher of Computing

Security Consultant

I want to receive the latest job alerts for 1st line support in linlithgow, wln

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