liaison Work, Jobs in linlithgow, wln (with Salaries)

Customer Liaison Manager
Swissport International AG —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
12d
Head of Soft Services
Equans —Edinburgh
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Planner/Works Programmer
Mears Group —Coatbridge
- Up to £29,812.57 a year
- Monday to Friday
- Customer service
- English
- Organisational skills
- Annual leave
- Employee discount
4d
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Travel & Guest Experience Coordinator
Lindsays Highland Tours —Edinburgh
- £25,000 - £29,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Flexible schedule
- Bereavement leave
Quick apply
6d
Agricultural Liaison Officers
Dalcour Maclaren —Stirling
- Military
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
Asbestos Analysts, Surveyors and Consultants - Livingston
Bradley Environment —Livingston
- £29,224.00 - £39,811.20 a year
- Overtime
- Driving
- IT
- Communication skills
- Annual leave
- Employee discount
3d
249876 (LI) Edinburgh Integration Joint Board Business Manager
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Call to connect
9d
Planner
BAM UK & Ireland —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Event Manager (Maternity Cover)
Scottish Rugby Limited —Edinburgh
- £34,000 - £38,000 a year
- Full-time
- Hospitality
Quick apply
8d
Corporate Receptionist
Equans —Motherwell North
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
250529 (PP) Secretary
NHS Scotland —Lothian
- £28,011 - £31,409 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Project Manager (DSEAR)
RSE —Dalgety Bay
- Engineering
- Supervising experience
- Project management
- Employee discount
Mental Health Hospital Liaison Nurse - Older Adults
NHS Scotland —Kirkcaldy
- £43,231 - £52,679 a year
- Call to connect
- Organisational skills
- IT
- Acute care
5d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Student Recruitment Officer
Queen Margaret University —Edinburgh
- £29,588 - £35,608 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
6d
Caravan & Camping Park - Administrator
Mortonhall Caravan Park —Edinburgh
- From £12.90 an hour
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
3d
Workplace Coordinator - BBC (Edinburgh Site Only)
Emcor —Edinburgh
- £28,052 a year
- Full-time
- First Aid Certification
- Organisational skills
- IT
- Employee assistance programme
- Referral programme
Quick apply
Environmental & Sustainability Manager
Omexom UK —Scotland
- Civil engineering
- Leadership
Sales & Operations Administrator
Blue Canyon Ltd —Newbridge
- From £13.50 an hour
- Full-time
- Microsoft Excel
- Hotel
- Administrative experience
- Free parking
- Annual leave
Quick apply
9d

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Customer Liaison Manager

Swissport International AG -
Edinburgh

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Customer service
Computer literacy
English
Microsoft Office
Analysis skills
Computer skills
Root cause analysis
Leadership
Communication skills

Full job description

Overview:

Customer Liaison Manager

Location: Edinburgh Airport

The Customer Liaison Manager will support the GM, Deputy GM and Heads of Department in the day to day management of customer airlines and their expectations.

You will be responsible for the coordination & effective communication across all of Edinburgh’s customer airlines; ensuring all areas of the business are maintained, by promoting and maintaining excellent working relationships both internally & externally. As the lynchpin between Swissport and the Airline Customers, the role holder will be expected to physically support the Station, to ensure all agreed Airline targets and KPI’s are achieved (if not exceeded). The role holder will be the face of Swissport to Edinburgh’s Customers at a front line, operational level.

Responsibilities:

Serve as the primary contact for all day-to-day operational communications with the Customers
Ensure compliance with all customer and airline service requirements by maintaining performance as specified in the contract & SLA
Responsible for developing and maintaining a good, professional working relationship with all customer and internal stakeholders, establishing a clear line of communication at all levels.
Support the Station Team with preparation for key customer meetings
Communicate internally, ensuring delivery of all targets and KPI’s, resource planning and all other areas of required responsibility
Identify, implement and develop Service Delivery Improvements and initiatives where appropriate
To report against SLA and contract delivery to Station Management as required
Develop and implement processes to analyse performance data and identify trends to initiate ideas to improve the overall service delivery
Focus on actions required both internally and externally, with a proactive approach to problem

Qualifications:

Compliance with key customer KPI (SLA)
Achieve Revenue Target KPIs
Achieve Targeted NPS scores by customer
Reduce Penalties paid to customer YoY
Acknowledged ‘expert’ in Customer & Swissport relationships

Essential Requirements:

Excellent Relationship Management
Proven ability to influence both internally and externally
Highly customer focused
Demonstrable strong Leadership skills, able to manage and maintain accountability across multiple key stakeholders
Exceptional customer service and communication skills
Ability to work under pressure
Excellent Problem-solving skills: root cause analysis and resolution generation
Excellent conflict resolution skills and ability to diffuse potential situations
Excellent oral and written communication skills, fluent in English
Ability to multi-task and work effectively in a fast-paced environment
Previous experience & knowledge of airports & airline operations
Excellent attention to detail
Computer literate with strong analytical skills – MS Office (Word, Excel, PowerPoint)
Full UK Driving Licence
Flexible working approach, covering business requirement

Apply Now

Refine Your Search

liaison jobs in linlithgow, wln

Customer Liaison Manager

Head of Soft Services

Planner/Works Programmer

Tenants Liaison Officer

Travel & Guest Experience Coordinator

Agricultural Liaison Officers

Asbestos Analysts, Surveyors and Consultants - Livingston

249876 (LI) Edinburgh Integration Joint Board Business Manager

Planner

Event Manager (Maternity Cover)

Corporate Receptionist

250529 (PP) Secretary

Project Manager (DSEAR)

Mental Health Hospital Liaison Nurse - Older Adults

Administrative Assistant

Student Recruitment Officer

Caravan & Camping Park - Administrator

Workplace Coordinator - BBC (Edinburgh Site Only)

Environmental & Sustainability Manager

Sales & Operations Administrator

I want to receive the latest job alerts for liaison in linlithgow, wln

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