The Post
This role has supervisory responsibility for campus security, and creating a safe, welcoming and inclusive environment at the University of Stirling, and includes a 10%-night shift allowance. As Night Supervisor, you will support the Night Manager in delivering on exceptional service experiences for students, staff, and visitors during night operations across the campus footprint. This role will be rostered on for 9-hour shifts between the hours of 7pm to 7am, 4 days over 7. There will be requirements throughout the year for attendance at day-time training, and these dates and commitments will be shared in advance.
You will oversee the night team staff/teams delivering operations, including directly supervising security and supporting the accommodation operations assistants (AOAs), ensuring a safe, secure, and welcoming environment across campus.
This role requires a proactive, hands-on approach, with regular campus monitoring and direct engagement with team members and service users. You will play a key role in maintaining service standards, supporting team performance, responding to incidents and ensuring operational continuity overnight.
Description of Duties
Operations
- Assist in implementing night shift plans, tasks, organisational priorities and rotas to ensure adequate coverage and service delivery
- Monitor campus areas to ensure safety, cleanliness, and readiness for student and visitor use
- Respond to incidents and escalate issues to the Night Manager, the on-call accommodation manager or emergency services as appropriate
- Ensure student/visitor-facing areas are maintained to high standards throughout the night
- Lead and participate in preparing spaces for student and commercial use within and across accommodation spaces
- Supporting with the allocation and move of commercial guests and students as required to resolve concerns and issues
Team Supervision
- Provide guidance and support to night staff/teams, ensuring tasks are allocated fairly and completed to standard, monitoring progress, problem solving and completing handovers for dayshift accommodation management
- Deliver briefings and updates to the team, fostering an environment of inter and intra-team collaboration to achieve goals
- Observe team performance and provide informal coaching and feedback, completing low level HR processes for security staff
- Support and identify training initiatives based on team requirements and encourage team cohesion and development
Service
- Act as a point of contact for students and visitors during the night shift
- Resolve minor issues and escalate complex concerns to the Night Manager or on-call accommodation Manager as required
- Ensure clear communication of special requests and service needs across departments
- Promote a safe and welcoming environment for all campus users
- Support preparation for arrivals, departures, and summer business, including check-in/out, lockouts, welfare, conduct and in-the-moment support
Compliance & Safety
- Ensure adherence to policies on data security, privacy, and health & safety
- Maintain awareness of security protocols and support the safeguarding of property and individuals
- Assist with system checks and reporting (e.g., CCTV, access control, incident logs, Safe Zone, etc)
- Using systems and processes to document/record incidents, accidents, emergencies and near misses
Essential Criteria
Qualifications
- Demonstrated qualifications or equivalent experience
- Experience in team leadership roles, preferably in night operations
- Have and maintain an active, full and clean manual U.K. driver’s licence
- Understanding of safety and security procedures
Skills and Attributes
- Strong interpersonal and communication skills
- Ability to lead by example and motivate others
- Calm and decisive under pressure
- Attention to detail and commitment to service excellence
- Proactive problem solving and positive attitude
Desirable Criteria
Qualifications
- Experience working in a university or large organisation in a customer-facing role
- First Aid certification
- Security or safety training (local or national)
- Experience in customer service or hospitality environments
- Familiarity with campus or accommodation operations
- Mental Health First Aid and ASIST, or willingness to undertake in-post
Skills and Attributes
- Experience working in a university/campus environment
- Experience engaging with vulnerable individuals and providing information and support
- Experience in emergency response processes or security operations
Additional Information
*X2 Positions Available*
Full time
Open ended
The closing date for applications is midnight on Sunday 07 June 2026.
Interviews are expected to take place on Friday 12 June 2026.
There is an expectation that work will be undertaken in the UK.
This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.
This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.
The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.
We were shortlisted for University of the Year 2024 at the Times Higher Education Awards and are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and are ranked top 30 in the UK for postgraduate teaching and learning (Postgraduate Taught Experience Survey 2024). In recognition of our excellence in business education, we are accredited by AACSB International.
Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 100 institutions in the world for our contribution to meeting 10 of the 17 UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).
Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver three major University-led projects: the National Aquaculture Technology and Innovation Hub, Scotland’s International Environment Centre, and the Intergenerational Living Innovation Hub. We are also a central partner in the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
Job Reference: SERV02029
