technical support advisor Work, Jobs in lisburn, ant (with Salaries)

Business Process Analyst - Northern Ireland (Site based)
GRAHAM Group —Hillsborough
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
HR Business Partner
Ralliant —Belfast
- Bachelor's degree
- Human resources
- Business
Manager, Business Analysis, Technology Operating Model, Technology Strategy and Transformation, Northern Ireland
Deloitte —Belfast
- Hybrid work
Projects Lawyer
Pinsent Masons —Belfast
- Communication skills
Application Managed Services Consultant
Harbor —Belfast
- Remote
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Quick apply
13h
Technical Applications Engineer
Camlin Group —Lisburn
- Weekend availability
- CRM software
- Salesforce
- Engineering
Quick apply
2d
Counter Sales - Plumbmaster
Haldane Group Careers —Belfast
- Customer service
- Plumbing
- Communication skills
- Employee discount
9d
Technical Customer Service Advisor
Aqualla Brassware Ltd —Newtownards
- £28,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Chief Information Security Officer (CISO), UK
TRG Screen —Belfast
- Azure
- AWS
- Travel
Service Advisor
Charles Hurst —Belfast
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
7d
Sales Executive III
Rackspace —Hyde Park
- Full-time
- Continuous improvement
- Communication skills
10d
Pensions Consultant
Isio Group —Belfast
- Hybrid work
- Project management
Associate Director, Aerospace & Defence, Business Finance
Deloitte —Belfast
- Hybrid work
- Oracle
Senior Consultant - Intelligent Automation Consultant - D&ET - TC - Belfast or Londonderry-Derry
EY —Belfast
- Engineering
- English
- Microsoft Office
- Employee discount
Principal Water Quality Consultant - Water Sector
Stantec —Belfast
- Master's degree
- Presentation skills
- Bachelor's degree
Director of Networks and Innovation
SONI —Antrim
- Full-time
- Travel
- IT
- School
- Free parking
Quick apply
10d
AI Strategist
PA Consulting —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
- Annual leave
Senior service advisor
Charles Hurst —Newtownabbey
- £32,000 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
Manager, Tech, Strategy and Execution, EY Parthenon, Belfast
EY —Belfast
- Management
- Project management
- IT
- Employee discount
Consultant - Manager, Strategy & Transformation, Defence & Security
Deloitte —Belfast
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management

I want to receive the latest job alerts for technical support advisor in lisburn, ant

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Business Process Analyst - Northern Ireland (Site based)

GRAHAM Group -
Hillsborough

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension

Qualifications

Business Management
Software deployment
Business processes
Presentation skills
IT
Business
Communication skills

Full job description

About The Role

BUSINESS PROCESS ANALYST - Permanent role
DIVISION: Central
LOCATION: Hillsborough, Northern Ireland

Benefits: Subsidised Private Medical Cover; Life Assurance Scheme, Contributory Pension, 35 Days annual leave (Including Public Holidays)

As the GRAHAM Business continues to grow and develop, we are seeking an enthusiastic Business Process Analyst to join our team.
The Business Process Analyst provides business management services to the department and business:

Identify opportunities to improve business solutions
Contribute to delivery and measurement of business benefits with solutions deployed
Act as engagement contact between IT and business stakeholders
Work closely with the specific functions/departments, to ensure our system capabilities are fully exploited and provide added value to function/department and overall business
Act as contact point between system provider, business functions/departments and all other IT colleagues and be responsible for ongoing exploitation
Adhere to ISO27001 standards and PMO agreed Process from Project Management, specifications, testing and UAT, training and process mapping
Support the design, implementation and deployment of new Business Systems
Maintain user experience at the forefront of solution design
Ensure training and documentation requirements are fulfilled

Role breakdown:
Engagement

Act as a trusted advisor to business stakeholders within areas of responsibility
Excellent communication skills
Passionate about using technology to solve business problems
Through engagement with the business feed into the overall Digital Strategy, and provide ideas and a roadmap for where technology should be used
Engaging business stakeholders with non-technical language
Motivated self starter who is keen to deliver to an excellent quality

Problem Solving

Assume ownership for all business function requests within remit
Manage relationship with external 3rd party vendors as required
Escalate Service Level Agreement issues/non-deliverables to IT Business Engagement Manager
Ability to understand complex business problems and address through the use of technology
Offering advice on processes that will reduce user frustrations
Process mapping of current and to be – with clear benefit measurements
Holistic understanding of business processes
Support prioritisation decisions by clearly articulating impact, value and risk

Delivery

Contribute to solutions training, strategic and tactical plans
Develop, deploy and maintain training materials for key systems within remit
Identify, prepare and deliver training needs within remit
Facilitate preparation of business process and end-user documentation, advise of updates in areas of responsibility
Proactively ensure all IT documentation for change requests, projects and processes are prepared & validated in a timely manner/in accordance with initiative delivery plan
Driven by deliverables, take complex problems and break them into bite sized chunks, ensuring the business is engaged in the short term, validate the solution and provide quick wins
Understand scope of agreed work and when to accommodate or escalate scope creep
Clear experience of working to deadlines
Adhere to ISO27001 standards and policies
Ability to manage a project from conception, through to handover and delivery covering:

- Business case and specification

- Make recommendations on a case by case basis between bespoke development and off the shelf

- Vendor Management

- Wireframe generation

- Product User workshopping

- Contribute to system roadmaps and ongoing improvement backlogs

- System Documentation and Training

- System Testing

- Appreciation of UI/UX and how it affects solutions

Business Focus

Ability to understand business case for projects, and be able to prioritise based on what will provide the best value
Reviewing current systems/processes to drive improvements and evolve our solutions.
Support post‑implementation reviews and benefits realisation where required

User Support

Supporting Business Systems as required

Teamwork

Working within the Business Engagement and wider IT team to share knowledge and improve performance
Participate in peer reviews to give and receive constructive feedback

Person Specification
Essential

3rd Level Education in Business Management/Studies or equivalent
Articulate and capable of presenting across all levels within company
Excellent client facing communication skills, written and verbal
Self-starter and ability to work on own initiative
Good interpersonal skills

Desirable

Understanding of the role in relation to a construction organisation

Other Information

Job is located at Head Office with Hybrid working available (remote working not available).
Some travel to other sites may be necessary.
Provision of application support, outside normal working hours may be required to minimise business disruption and downtime.
The above accountabilities are not exhaustive, and you may be required at the Company’s discretion to
undertake other duties from time to time.

Our Commitment to you:

At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences.

If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds.

We are dedicated to making our policies and guidance accessible to all applicants and employees. If you need this document in an alternative format, such as large print, audio, or braille, please contact us at:

Email: [email protected]
Phone: 07384 916355

As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at:

Email: [email protected]
Phone: 07384 916355

We are only able to consider applications from individuals who are eligible to live and work in the UK, as per Home Office regulations. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work in the UK, should contact the Human Resources team in the first instance.

A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request.

GRAHAM reserves the right to carry out checks to ensure the validity of an applicant’s experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure.

Apply Now

Refine Your Search

technical support advisor jobs in lisburn, ant

Business Process Analyst - Northern Ireland (Site based)

HR Business Partner

Manager, Business Analysis, Technology Operating Model, Technology Strategy and Transformation, Northern Ireland

Projects Lawyer

Application Managed Services Consultant

Technical Applications Engineer

Counter Sales - Plumbmaster

Technical Customer Service Advisor

Chief Information Security Officer (CISO), UK

Service Advisor

Sales Executive III

Pensions Consultant

Associate Director, Aerospace & Defence, Business Finance

Senior Consultant - Intelligent Automation Consultant - D&ET - TC - Belfast or Londonderry-Derry

Principal Water Quality Consultant - Water Sector

Director of Networks and Innovation

AI Strategist

Senior service advisor

Manager, Tech, Strategy and Execution, EY Parthenon, Belfast

Consultant - Manager, Strategy & Transformation, Defence & Security

I want to receive the latest job alerts for technical support advisor in lisburn, ant

Related Searches

Explore jobs in more locations

About The Role

Jobseeker tools

Employer Tools

Browse

Stay Connected