Team Leader – Sales Administration
Location: Portadown (Occasional travel to Newry is required)
Salary: Competitive (dependent on experience)
Hours: 40 hours per week. Monday – Thursday: 8:30am – 5:30pm Friday: 8:30am – 3:00pm
About Shelbourne Motors
Shelbourne Motors is one of Northern Ireland’s most progressive and award-winning automotive groups. Operating from two state-of-the-art locations, we proudly represent leading global brands including Toyota, Nissan, Kia, Renault, Dacia, and Maxus, alongside our successful AutoSelect used car supermarkets, and growing Fleet (fleet4u) and Rental (SVRgo) divisions. We have recently celebrated significant achievements, including:
- Dealer Group of the Year 2024 & 2025
- EV Dealer of the Year 2025
- Best Marketing Campaign 2025
- Business Eye – Northern Ireland’s Fastest Growing Family Business
- AM Awards – Highly Commended: Best Marketing Strategy
Our success is built on our people, our ambition, and our vision: To be the most trusted, customer-centred and sustainable automotive group.
The Role
We are seeking a Team Leader – Sales Administration to join our team in Portadown.
This is a key leadership position responsible for overseeing the Sales Administration function, ensuring a seamless and efficient process from order placement through to vehicle delivery. You will lead, coach, support and train the Sales Admin team, ensuring all customer orders are processed accurately, efficiently, and in line with company procedures, helping deliver an outstanding customer experience.
Key Responsibilities
- Lead and manage the Sales Administration team to consistently exceed customer and internal expectations
- Oversee the end-to-end administration of vehicle orders, from order placement through to delivery and taxation
- Act as the main escalation point for resolving queries or issues within the Sales Admin team
- Ensure accuracy across all systems and documentation, maintaining clear communication internally and with customers
- Complete all dealership administrative processes including returns, SORN, V5 checks, CDK updates, and record keeping
- Conduct regular audit checks in line with company standards
- Manage all month-end administration, ensuring vehicles are invoiced, taxed, and recorded correctly
- Maintain compliance with company policies and legal requirements
- Build strong working relationships with Sales teams and internal departments
- Respond efficiently to customer queries, delivering a high level of customer satisfaction
- Support smooth handovers and delivery processes across departments
The Person
We are looking for an organised, proactive and detail-driven individual with strong leadership ability.
- Minimum 2 years’ Sales Administration experience in the automotive industry
- Proven experience managing or supporting a team
- Experience with vehicle taxation processes
- Excellent organisational and multitasking skills
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Proficiency in Microsoft Office
Desirable:
- Working knowledge of Keyloop/CDK systems
- Experience managing deal files
Why Join Shelbourne Motors?
As one of Northern Ireland’s fastest-growing motor retailers, we offer a supportive and rewarding working environment, along with:
- 30 days annual leave (increasing with service)
- Company pension scheme
- Staff events and recognition initiatives
- Staff car purchase scheme (after 6 months)
- Opportunities for career progression within a growing business
How to Apply
If you’re ready to take the next step in your career and join an ambitious, customer-focused organisation, we’d love to hear from you.
Apply online: Submit your CV via the application portal
Confidential enquiries: Call our HR team on 028 3839 6806
Shelbourne Motors Limited is proud to be an Equal Opportunities Employer.
Pay: £31,200.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- On-site parking
Experience:
- Automotive industry: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
