Head of customer service Work, Jobs in Lisvane, Crf (with Salaries)

Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
10d
Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
7d
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
10h
Head of Supply Chain
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
13d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
7d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Digital
PHSGroup —Caerphilly
- Merchandising
- Continuous improvement
- Agile
- Free parking
- Employee discount
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £38,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Head of Logistics, Isleport
YeoValley —Highbridge
- Leadership
Quick apply
10d
Head of Product & Proposition
Aldermore Bank PLC —Cardiff
- Full-time
- Hybrid work
9d
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
8d
Front of House Staff - Cafe
A-Head Of The Game Nutrition —Cardiff
- £12.71 - £13.00 an hour
- Part-time
- Hospitality
- Culinary experience
- In-person
- Store discount
- Employee discount
Quick apply
15h
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
Tribunal Administrative Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
9d
Library Enquiry Services Manager - HEO
Welsh Assembly Government Communication Centre Home —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Travel
- Computer networking
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
6d
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Service Delivery Manager
Connells Group —Blackwood
- Customer service
- Continuous improvement
- IT
- Free parking
Quick apply
13d

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head of customer service jobs near lisvane, crf

Operational Manager Street Scene

Vale of Glamorgan Council -
Barry

Apply Now

Job details

£61,183 - £67,087 a year

Qualifications

Leadership

Full job description

About us

At the Vale of Glamorgan Council, we’re not simply delivering frontline services, we’re reshaping how people experience the places they live, work and visit.

As part of our ambitious Vale 2030 Strategy, we are transforming Street Scene services to create cleaner streets, greener neighbourhoods and stronger, more connected communities across the Vale.

This is an exciting and pivotal time to join us. The next few years will shape how visible frontline services operate across the Vale for the next decade and this role will play a central part in that transformation.

We’re one of Wales’s top-performing local authorities, but we’re ambitious to go further; modernising services, embracing innovation and working differently with communities to improve local environmental quality, resilience and pride in place.

The Vale of Glamorgan offers an exceptional quality of life, combining vibrant towns, stunning coastline and rural communities with a strong sense of identity and belonging. As a Council, we’re proud to support our workforce through flexibility, wellbeing, learning and a culture grounded in our values of Open, Together, Proud and Ambitious.

Few leadership roles offer the opportunity to shape communities in such a visible and immediate way. The services you lead will directly influence how residents, businesses and visitors experience the Vale every single day.

If you want to lead visible change, build pride in place and help shape the future of neighbourhood services, this is your opportunity.

Ambitious - Forward thinking, embracing new ways of working and investing in our future.
Open - Open to different ideas and being accountable for the decisions we take.
Together - Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud - Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.

About the role

This is a rare opportunity to influence a major transformation at an early stage and leave a visible legacy across the Vale.

As Operational Manager Street Scene, you will lead one of the Council’s most visible and community-impacting frontline portfolios, helping shape how residents and visitors experience the Vale every day.

You’ll provide strategic and operational leadership across Street Scene and related neighbourhood services, leading large, diverse frontline teams and driving transformation across waste and recycling, cleansing, highways and visible environmental operations.

This is a high-profile leadership role operating across complex frontline services and high public visibility. You’ll work closely with elected members, communities, Town and Community Councils and partners to help shape a more proactive, place-based and community-connected approach to Street Scene.

Success in this role will depend as much on how you lead people, culture and relationships as your operational expertise. You’ll create an environment where teams feel trusted, valued and motivated to deliver visible improvements communities genuinely notice.

This role is about:

Leading people through change
Building pride, accountability and performance
Strengthening trust with communities and elected members
Driving innovation and smarter delivery
Creating cleaner, greener and more welcoming places

You’ll balance operational excellence with long-term transformation and sustainability, helping shape what Street Scene becomes for the future.

About you

We’re looking for an emotionally intelligent, values-led and strategically minded leader who can inspire people, navigate complexity and deliver meaningful change.

You will:

Lead people exceptionally well
Build trust with teams, communities and elected members
Think strategically while delivering practically
Bring resilience, adaptability and political awareness
Lead transformation in complex operational environments
Use emotional intelligence to motivate, coach and inspire others

You may already work within Street Scene, waste, highways, environmental or other frontline operational services — but we’re equally interested in leaders who bring transferable leadership experience, strong people leadership and the ability to modernise services in complex environments.

We know great leadership can come from different sectors and backgrounds. If you’re excited by the opportunity to lead visible change and shape communities across the Vale, we’d encourage you to explore the role, even if your experience doesn’t align perfectly with every service area.

This role brings challenge, visibility and complexity but also the opportunity to make a lasting difference to communities across the Vale.

If you’re ready to lead with purpose and help shape the future of Street Scene, we’d love to hear from you.

Additional information

This is an opportunity to join a forward-thinking and ambitious Council at a pivotal point of transformation for visible frontline services across the Vale.

For full details about the role, our ambitions for Street Scene and the wider opportunity, we’d encourage you to explore the full recruitment pack.

In return, we offer:

A high-impact senior leadership opportunity
Flexibility and hybrid working
Professional development and leadership support
A supportive and ambitious leadership culture
Opportunity to influence future service models
The chance to leave a visible legacy across the Vale

If you would like an informal conversation about the role, we’d encourage you to contact Colin Smith, Head of Neighbourhood Services, to discuss the opportunity further.

Email: [email protected]
Mobile: 07980 276559

When applying, we’d particularly welcome cover letters that help us understand your leadership approach, your experience of leading people and services through change, and the impact you have delivered within complex environments.

We recognise that strong leadership and transformation experience can come from a wide range of sectors and service backgrounds, so we’d encourage you to highlight transferable skills, achievements and experiences that demonstrate your ability to succeed in this role, even if your background does not align perfectly with every aspect of Street Scene or local government services.

Job Reference: EHS00877

Apply Now

Refine Your Search

head of customer service jobs in lisvane, crf

Operational Manager Street Scene

Deputy Head of Venues - Food & Beverage

Head of Customer Care

Head of Portfolio Management Office

Head of Supply Chain

Customer Service Assistant

Agile Delivery Manager

Head of Digital

Business Development Executive

Head of Logistics, Isleport

Head of Product & Proposition

Land Rover Head of Business

Director of Retail

Front of House Staff - Cafe

Library Enquiry Services Manager - HEO

Tribunal Administrative Officer

Library Enquiry Services Manager - HEO

Customer Experience Advisor

Senior Capture Manager

Service Delivery Manager

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