Information security analyst Work, Jobs in Little Bookham, Sry (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
11d
Security Operations Centre Analyst
Guardian News & Media —London
- £30,000 a year
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Computer networking
- Annual leave
- Gym membership
4d
Customer Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £54,790 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Gym membership
6d
Information Security Risk Analyst
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Reporting Analyst
BAM UK & Ireland —London
- ERP systems
- Human resources
4d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Cyber Security Analyst
Nuffield Health —London
- Full-time
- Leadership
- Employee discount
- Gym membership
5d
Cyber Security Analyst
WGSN —London
- Hybrid work
- AWS
- IT
- In-person
- Employee assistance programme
Quick apply
12d
Cyber Threat Intelligence Analyst
Secret Intelligence Service —London
- £53,267 - £67,369 a year
- Part-time
- Data analysis skills
- Communication skills
- Annual leave
- Flexible schedule
SOC Analyst
Waterstons Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Senior Information Security Analyst, UK
Realty Income Corporation —London
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- No degree
Information Security Analyst - Cyber Threat Intelligence - 12 month FTC
Starling —London
- Hybrid work
- Communication skills
- Banking
- Annual leave
- Employee discount
Quick apply
Apprentice Data & Business Analyst
Ramudden Global UK —London
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Employee assistance programme
Quick apply
2d
Information Security Analyst II (GRC)
Checkout.com —London
- Full-time
- Hybrid work
- Azure
- AWS
- IT
Quick apply
13d
Information Security Analyst
Orgvue —London
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Quick apply
Cyber Security Analyst
Charles Stanley —London
- Full-time
- Financial services
- Communication skills
- Time management
Infrastructure Operations Analyst
Civil Aviation Authority —Gatwick Airport
- Up to £45,000 a year
- Azure
- Windows
- Presentation skills
Security Risk Analyst
Marks & Spencer —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Employee discount
6d
Security Operations Centre Analyst
Synapri —London
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree

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3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
11 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

information security analyst jobs in little bookham, sry

3rd Line Service Desk Technician

Security Operations Centre Analyst

Customer Operations Analyst

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Trading Data & AI Analyst

Reporting Analyst

1st Line Support Analyst

Cyber Security Analyst

Cyber Security Analyst

Cyber Threat Intelligence Analyst

SOC Analyst

Senior Information Security Analyst, UK

Information Security Analyst - Cyber Threat Intelligence - 12 month FTC

Apprentice Data & Business Analyst

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