Operations agent Work, Jobs in Littleborough, Gtm (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Rental Operations Agent
Avis Budget Group —Manchester
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Junior Asset Manager
FI Real Estate Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Referral programme
Quick apply
Kaizen Lead
Astemo UK, Ltd. —Bolton
- Full-time
- Schematics
- CAD
- Continuous improvement
- Referral programme
Quick apply
Growth Account Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Junior Business Development Executive
FI Real Estate Management Ltd —Chorley
- Full-time
- Sales
- Microsoft Office
- Business development
- Free parking
- Referral programme
Quick apply
8d
Export Airfreight Coordinator
MAPCARGO INTERNATIONAL LTD —Bradford
- £30,000 - £33,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Collections Support Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
OFR Operations Agent - export Manchester
DHL —Manchester
- Full-time
- Customer service
- English
- Continuous improvement
- Employee assistance programme
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
Sales Performance Coach
SIXT UK —Manchester
- Full-time
- Remote
- Microsoft Excel
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
Growth Sales Executive
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
10d
Account Manager
Street Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Work from home
- Flexible schedule
Quick apply
10d
Sales Negotiator
Banner & Co —Lymm
- From £27,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Executive Assistant & Business Support Specialist
WHL Group —Manchester
- From £24,420 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Airport Driver
ABM —Manchester Airport
- £14.36 an hour
- Full-time
- Driving
Account Manager Capital Sales - North West & North Wales Territory
Baxter —Stockport
- Sales
- Computer literacy
- Microsoft Office
- Annual leave

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

operations agent jobs in littleborough, gtm

Customer Resolution Team Leader

Revenue Protection Officer

Rental Operations Agent

Junior Asset Manager

Kaizen Lead

Growth Account Executive

Sales Development Representative

Junior Business Development Executive

Export Airfreight Coordinator

Collections Support Agent

OFR Operations Agent - export Manchester

Dialler Manager

Sales Performance Coach

Growth Sales Executive

Account Manager

Sales Negotiator

Executive Assistant & Business Support Specialist

Group Sales Manager

Airport Driver

Account Manager Capital Sales - North West & North Wales Territory

I want to receive the latest job alerts for operations agent in littleborough, gtm

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