Delivery analyst Work, Jobs in Littlehampton, Wsx (with Salaries)

Customer Performance Analyst
Roberts Transport (Sussex) Limited —Littlehampton
- £32,000 - £37,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Computer networking
Quick apply
3d

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Customer Performance Analyst
Roberts Transport (Sussex) Limited —Littlehampton
Liaise with network members, transport planners, and customers. The role involves supervising warehouse staff, coordinating with drivers and network partners,…
£32,000 - £37,000 a year
Quick apply
3d
Service Desk Analyst
Castle Trust Bank —Basingstoke
Free access to BHSF Rise EAP to support colleague health and wellbeing. Private healthcare through Equipsme (includes cash back for Dental and Optical treatment…
Quick apply

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Customer Performance Analyst

Roberts Transport (Sussex) Limited
Littlehampton

Quick apply

Job details

Permanent | Full-time
£32,000 - £37,000 a year
3 days ago

Benefits

Casual dress
On-site parking

Qualifications

Logistics
Supervising experience
Continuous improvement
Computer networking
Organisational skills
IT
Leadership
Communication skills

Full job description

Pallet Network Team Leader

Location: Littlehampton, BN17 7GA.
Department: Pallet Network Operations.
Reports To: General Manager.

Job Purpose

To lead the daily operation of pallet network activities, ensuring the efficient receipt, sorting, loading, dispatch, and tracking of palletised freight. The role involves supervising warehouse staff, coordinating with drivers and network partners, and ensuring service, safety, and productivity targets are achieved.

Key Responsibilities

Operational Management

Supervise the day-to-day pallet network operation.
Ensure inbound and outbound freight is processed accurately and on schedule.
Monitor trailer arrivals and departures to meet network deadlines.
Coordinate vehicle loading and unloading activities.
Manage freight discrepancies, damages, and delivery exceptions.

Team Leadership

Lead, motivate, and develop warehouse operatives and drivers.
Conduct daily team briefings and shift handovers.
Monitor attendance, performance, and productivity.
Support recruitment, training, and onboarding of new employees.
Address employee concerns and maintain a positive working environment.

Health, Safety & Compliance

Ensure compliance with Health & Safety regulations and company policies.
Conduct safety checks and risk assessments.
Promote safe use of MHE (forklift trucks, pallet trucks, etc.).
Investigate and report accidents, incidents, and near misses.

Customer Service & Communication

Liaise with network members, transport planners, and customers.
Resolve operational issues affecting deliveries or collections.
Provide updates on service performance and operational challenges.
Problem Solving: Investigating service failures, handling customer escalations, and resolving delivery delays.

Performance & Reporting

Monitor KPIs such as:
Network departure compliance
Freight handling accuracy
Loading productivity
Damage rates
On-time delivery performance
Produce operational reports and recommend improvements.

Skills & Experience

Essential

Experience in pallet network, transport, logistics, or warehouse operations.
Previous supervisory or team leader experience.
Knowledge of palletised freight handling procedures.
Strong communication and organisational skills.
Ability to work under pressure and meet strict deadlines.
Good IT skills, including transport or warehouse management systems.

Desirable

Forklift licence (Counterbalance/Reach).
CPC Transport knowledge. (Qualification not needed).
Experience with pallet network systems.
Lean or continuous improvement experience.

Personal Attributes

Strong leadership and decision-making skills.
Problem-solving mindset.
Attention to detail.
Customer-focused approach.
Flexible and adaptable.

Typical Working Hours

40–48 hours per week.
Often includes early mornings, evenings, nights, and occasional Saturdays to meet network trunking schedules.

Pay: £32,000.00-£37,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

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Customer Performance Analyst

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