Collection agent Work, Jobs in Liverpool, Eng (with Salaries)

Call Centre Agent
Churchill Recovery Solutions —Knowsley
- Up to £25,000 a year
- Part-time
- Hybrid work
- Management
- Customer service
- IT
Quick apply
13d
Inbound Collections Agent
DCBL —Runcorn
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Quick apply
Letting Agent
The Letting Experts —Wrexham
- £70,000 - £100,000 a year
- Remote
Quick apply
4h
Property Manager
Tick Property Group —Liverpool
- From £28,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
5d
Loader - Fixed Term Contract (ending December 2026)
Cheshire West Recycling Ltd —Winsford
- £26,759.79 a year
- Heavy lifting
- In-person
- Free parking
Quick apply
Psychological Wellbeing Practitioner
Mersey Care NHS Foundation Trust —Whiston
- £32,073 - £39,043 a year
- Full-time
- Computer literacy
- Communication skills
Logistics & Customs Specialist
Ingevity —Warrington
- Full-time
- Time management
Driver Liaison - Ellesmere
BCA Automotive —Ellesmere Port
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
Energy & Utilities Engineer
Vantive —Liverpool
- Project management
- Mechanical knowledge
Solicitor - Family
JMW Solicitors —Liverpool
- Full-time
- Hybrid work
- Business development
- Analysis skills
- IT
Quick apply

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Call Centre Agent

Churchill Recovery Solutions -
Knowsley

Quick apply

Job details

Part-time
Up to £25,000 a year
13 days ago

Benefits

On-site parking

Qualifications

Management
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Our team is growing.

The role of Collections at CRS is primarily to communicate with our customers via telephone and written communication methods. You will predominantly be dealing with customers in arrears and helping with general account queries such as balance requests or direct debit date changes. We strive to ensure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. In addition, we look for people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI’s and targets to be met which are all geared to meet our customers’ expectations whilst achieving the business goals.

The Role includes but not limited to;

To speak to customers via telephone, written communications and/or any other digital methods introduced into the department / function to discuss account queries and repayment options
Set appropriate, sustainable and compliant repayment arrangements
To address failed arrangements in an appropriate and timely manner
Address customer’s change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
To liaise with other departments to ensure the customer receives the correct outcomes to collections issues raised
General administration duties
To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
To address and raise any risks identified thought the course of the role and in line with company policy
To assist in projects / mini initiatives within the collections function as advised by line manager
Adhere to KPI’s set by the business
Understand and adhere to departmental Service Levels (SLA)
To meet individual and contribute to team targets
To complete any reasonable ad-hoc requests
To assist with the tracing function within the department where necessary

Skills and qualifications we need;

Experience working in a call centre and FCA background ideally in hire purchase.
Customer services and or debt management experience.
You must be IT literate with experience of using Word and Excel.
5 GCSE's including Maths and English at C grade or above
Customer Service skills - you will want to help people, be empathetic, sensitive and have a caring nature.
Good written, numeracy and oral communication skills plus good attention to detail.
Honesty and integrity.
Team Player.

Hours - The Customer Service team are currently open to customers 8:30am to 6pm Monday to Friday and Saturday 9am-1pm.

Job Types: Part Time. Full Time

Salary: up to £25,000.00 per year dependent on experience.

Benefits:

On-site parking

Supplemental pay types:

Bonus incentive

Ability to commute/relocate:

Prescot, L34 4AR: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Prescot, L34 4AR

Job Type: Part-time

Pay: Up to £25,000.00 per year

Benefits:

On-site parking

Ability to commute/relocate:

Knowsley L34 4AR: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

collection agent jobs in liverpool, eng

Call Centre Agent

Inbound Collections Agent

Letting Agent

Property Manager

Loader - Fixed Term Contract (ending December 2026)

Psychological Wellbeing Practitioner

Logistics & Customs Specialist

Driver Liaison - Ellesmere

Energy & Utilities Engineer

Solicitor - Family

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