Customer relations manager Work, Jobs in Liverpool, Eng (with Salaries)

Head of People Services
Government Commercial Agency —Liverpool
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Human resources
- Leadership
- Annual leave
- Work from home
12d
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant Manager
The Fragrance Shop —Liverpool
- £11.92 - £12.85 an hour
- Part-time
- Bilingual
- Sales
- Customer service
- Employee discount
Quick apply
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Employee Relations Operations Administrator
Select Engineering —Liverpool
- £23.60 an hour
- Call to connect
- Data analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
Customer and Trading Manager - Convenience
Sainsbury's —Wirral
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
10d
Portfolio Manager - Digital Customer Experience
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Agile
- Employee discount
Quick apply
11d
Junior HRBP - OTE 35k (12 month Maternity Cover)
Verisure Services (UK) Limited —Liverpool
- £4,000 - £28,000 a month
- Full-time
- Sales
- Bachelor's degree
- Psychology
- Employee discount
- Referral programme
Quick apply
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
Housing Condition & Dispute Resolution Manager
The Riverside Group —Liverpool
- £58,238.15 - £64,198.01 a year
- Full-time
- Microsoft Office
- Project management
- Presentation skills
10d
Marketing Manager
Maersk —Liverpool
- Full-time
- Marketing
- English
- Project management
Compliance Information Specialist - Fire Safety
OnwardHomes —Liverpool
- £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
9d
HR Case Manager- Deeside
Iceland —Deeside
- Full-time
- Management
- Analysis skills
- Human resources
- Free parking
- Employee discount
Receptionist - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
10d
Receptionist - Sefton
HM Prison & Probation Service —Bootle
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
12d
Buying Assistant - Own Brand Womenswear - 12 month fixed term contract
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
2d
Customer Service Supervisor
Breedon Group plc —Wrexham
- Full-time
- Customer service
- Driving
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Manager
Windmill lodge Care Home —Lytham St. Annes
- £38,000 a year
- Full-time
- Sales
- Customer service
Quick apply
8d
Community Engagement Manager
AFC Fylde Community Foundation —Fylde
- £28,500 - £33,999 a year
- Weekend availability
- Administrative experience
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
4d

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customer relations manager jobs near liverpool, eng

Head of People Services

Government Commercial Agency -
Liverpool

Apply Now

Job details

Permanent | Full-time
£72,771 - £80,776 a year
12 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Presentation skills
Human resources
Leadership

Full job description

Details

Reference number

466589

Salary

£72,771 - £80,776

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 6

Band 6

Contract type

Permanent

Type of role

Human Resources

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Liverpool, Norwich

About the job

Job summary

Insight into GCA - Webinar

Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes.

Do you want to be an integral part of the GCA HR team and drive the success of the HR/People Strategy through its people.

Ready to turn strategy into impact? As our Head of People Services, you will lead a dynamic team to champion digital innovation, shape organisational culture, and drive the HR strategy that delivers value for the nation. Are you ready to lead the way?

Job Summary

The Head of People Services plays a central and pivotal role as member of the HR Senior Leadership Team (SLT), reporting directly to the Head of HR.

This role is critical in shaping the future of the GCA organisation and the HR profession

This role will be responsible for leading and line managing the Head of HR Operations, Head of HR Strategy, Reward and Policy, HR Data and Systems Lead and Head of Resourcing and Talent.

The post holder will also be responsible for leading the functional delivery of HR People Services; driving the people agenda, coaching senior leaders through complex people challenges, and supporting effective business delivery through the HR/People plan.

In addition to the above, the post holder will be responsible for the strategic oversight for developing and running the ERP, the Trade Union relationships/consultation, Strategic Workforce Planning and pay award. The role will lead a team of circa c15 FTE, with the majority of that team being based in Liverpool.

Job description

Key Accountabilities:

Strategic Leadership & Senior Stakeholder Interface

Expert Advisory: Act as a key advisor to the Executive Committee (ExCo), HR Senior Leadership Team (SLT), and business leaders, providing data-driven insights, robust challenge, and strategic direction on all people-related matters.
Stakeholder & Industry Influence: Build and maintain high-level relationships across the organisation, wider government, and industry to influence decision-making and align the People Strategy with enterprise priorities.
Trade Union Relations: Act as the primary strategic interface with recognised Trade Unions; leading formal negotiations, collective consultations, and the annual pay award process to enable organizational transformation while mitigating risk.

Service Delivery, Operations & Digital Transformation

Customer-Centric Operations: Lead the design and end-to-end delivery of HR services to employees and managers, ensuring operations meet defined quality, performance, and functional standards.
Digital Roadmap: Own and champion the long-term HR Information Systems (HRIS) strategy and digital infrastructure to optimise data insights and deliver an excellent user experience.
Financial Control: Oversee the HR functions budget, ensuring robust financial management, value for money, and the strategic allocation of resources across service lines.

Capability, Performance & Reward

Workforce Capability: Drive coherent strategic workforce planning and lead the development of enterprise-wide talent attraction and resourcing initiatives.
Performance Culture: Design and implement model policies that optimise employee performance, drive agility, and ensure continuous improvement in line with organisational outcomes.
Total Reward: Design and evolve competitive reward and recognition packages that position the organisation as an Employer of Choice, ensuring strict alignment with Civil Service reward principles and wider industry benchmarks.

Governance, Culture & Team Leadership

Risk & Compliance: Lead organisational people risk management; architecting mitigation strategies for systemic workforce risks and ensuring alignment with internal controls and cross-government functional standards.
Cross-Government Consistency: Partner with HR Centres of Excellence to champion strategic change initiatives across inclusion and diversity, policy and reward and employee relations, maximising consistency with wider Civil Service objectives.
People Leadership: Directly lead and manage team members, fostering a high-performance, collaborative culture through regular feedback, coaching, and proactive staff development.

Person specification

Essential Criteria (to be assessed at application stage):

The successful candidate will be required to be a Chartered Member of the CIPD or demonstrate equivalent Senior HR experience and professional qualifications
Proven track record of successful leadership experience at Senior HR level and ability to lead strategic HR initiatives and transformational change programmes.
Ability to interpret and use complex workforce data to inform strategic decisions.
Proven ability to influence and build credible relationships with colleagues, external partners (including trade unions), and senior stakeholders with ability to influence at executive level.
Evidence of delivering continuous improvement and digital transformation in HR services.

Assessment

Shortlisted candidates will complete Alternative Leadership Assessment. These assessments are not pass/fail; instead, they provide insights to help the panel explore specific areas during your interview. For more information, read the gatenby sanderson assessment types.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Seeing the Big Picture
Changing and Improving
Making Effective Decisions
Communicating and Influencing

Benefits

Alongside your salary of £72,771, Government Commercial Agency contributes £21,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Valuing our people:

Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [email protected]

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [email protected].

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

#GCAIND

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [email protected] in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [email protected]

https://www.gca.gov.uk/careers-with-gca

Apply Now

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customer relations manager jobs in liverpool, eng

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

#GCAIND

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information