Patient journey & clinical support Work, Jobs in Liverpool, Eng (with Salaries)

Patient Journey & Clinical Support Coordinator
Liverpool Chiropractic Clinic —Liverpool
- £14 an hour
- Full-time
- Sales
- Social media management
- Customer service
- Free parking
Quick apply
Trainee Clinical Nurse Specialist
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Part-time
- Rehabilitation centre
2d
Clinical Negligence Paralegal
Weightmans —Liverpool
- Full-time
- Organisational skills
- Communication skills
- Time management
Clinical Lead
Cheshire and Wirral Partnership NHS FoundationTrust —Ellesmere Port
- £39,959 - £48,117 a year
- Full-time
2d
Bowel Cancer Screening Specialist Screening Practitioner-Nursing role
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Rehabilitation centre
- Travel
- Communication skills
1d
Tissue Bank Assistant
NHS Blood and Transplant —Liverpool
- £25,760 - £27,476 a year
- Weekend availability
- IT
- Annual leave
- Employee assistance programme
9d
Healthcare Support Worker
PPG Health In Justice —Liverpool
- £25,557 - £29,723 a year
- Weekend availability
- IT
3d
PALS Advisor
Countess of Chester Hospital NHS Foundation Trust —Chester
- £28,392 - £31,157 a year
- Full-time
- Data entry
4d
Patient Liaison & Administrative Assistant
iiS Health - The Cheshire Hand Clinic —Warrington
- £26,436 - £31,200 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
2d
Highly Specialised Cardiac Physiologist
Countess of Chester Hospital NHS Foundation Trust —Chester
- £49,387 - £56,515 a year
- Full-time
- Communication skills
1d
Senior Therapy Assistant
Cheshire and Wirral Partnership NHS FoundationTrust —Ellesmere Port
- £28,392 - £31,157 a year
- Part-time
- Care experience
- Organisational skills
Substance Misuse Nurse
Change Grow Live —Liverpool
- £38,114.53 - £44,469.24 a year
- In-person
- Employee assistance programme
- Employee discount
Advanced Clinical Pharmacist
The Clatterbridge Cancer Centre NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Weekend availability
- Leadership
10d
Support Secretary
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £25,760 - £27,476 a year
- Part-time
- Annual leave
7d
Practice Manager with Business Development - Private Ophthalmology Clinic
Kelsall Surgical Centre —Kelsall
- £35,000 - £40,000 a year
- Weekend availability
- Management
- Sales
- Social media management
- Referral programme
Quick apply
5d
Lead Chaplain
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £49,387 - £56,515 a year
- Part-time
8d
Healthcare Assistant
PPG Health In Justice —Liverpool
- £25,557 - £29,723 a year
- Weekend availability
- IT
10d
Acute Oncology Clinical Nurse Specialist
Wirral University Teaching Hospital NHS Foundation Trust —Upton
- £39,959 - £48,117 a year
- Full-time
- Communication skills
9d
Veterinary Receptionist
IVC —Oxton
- Up to £15,917 a year
- Part-time
- Customer service
- Travel
- Front desk
- Annual leave
Deputy Chief People Officer
North Cheshire and Mersey NHS Foundation Trust —Warrington
- £112,782 - £129,783 a year
- Full-time
- Patient care
- Leadership
19h

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Patient Journey & Clinical Support Coordinator

Liverpool Chiropractic Clinic -
Liverpool

Quick apply

Job details

Full-time
£14 an hour

Benefits

Free parking
On-site parking

Qualifications

Sales
Social media management
Customer service
Customer relationship management
Organisational skills
Front desk
Care plans
Communication skills

Full job description

Role Overview

We are seeking a friendly, organised and proactive individual to join our team as a Patient Journey & Clinical Support Coordinator.

This varied role combines patient facing clinical support, front desk administration and patient communication responsibilities. The successful candidate will play a key role in delivering an exceptional patient experience from initial enquiry through to ongoing care.

You will be responsible for conducting nervous system scans, supporting traction based therapies, managing patient communications and assisting with the day to day operations of the clinic. You will work closely with the clinical team to ensure patients receive outstanding care and support throughout their journey with us.

This is an excellent opportunity for someone who enjoys working with people, has strong communication skills and is passionate about health, wellbeing and patient care.

Key Responsibilities

Patient Journey Coordination

Act as a key point of contact for patients throughout their care journey.
Contact new enquiries and leads to discuss clinic services and arrange appointments.
Follow up with prospective patients who have expressed interest in treatment.
Contact existing patients regarding appointments, reviews and care plan progress.
Support patient retention initiatives and reactivation campaigns.
Respond to patient enquiries via phone, email, text message and other communication platforms.
Deliver exceptional customer service at every stage of the patient journey.
Build strong relationships with patients and ensure they feel supported and cared for.

Clinical Support

Conduct nervous system scans and other clinic assessments in line with training and clinic protocols.
Explain scanning procedures and results processes to patients.
Assist with patient preparation for assessments and treatments.
Support clinicians with traction bench set up and patient positioning where required.
Monitor patients during traction sessions and report any concerns to the clinical team.
Maintain accurate patient records and scan data within clinic systems.
Ensure treatment rooms and clinical areas are prepared and maintained to a high standard.
Adhere to all clinic procedures, health and safety requirements, and patient confidentiality guidelines.

Front Desk & Administration

Welcome patients to the clinic and provide a professional first impression.
Manage appointment bookings, cancellations and diary scheduling.
Process payments and maintain accurate financial records.
Support daily administrative tasks including filing, reporting and data entry.
Assist with maintaining clinic systems and patient databases.
Ensure reception and waiting areas remain clean, organised and welcoming.
Support the smooth day to day running of the clinic.

Social Media & Marketing Support

Assist with capturing photos and videos within the clinic for use on social media and marketing materials.
Support the collection of patient testimonials, reviews and success stories (with appropriate consent).
Assist with creating occasional content for the clinic's social media channels.
Help maintain the clinic's online presence by supporting marketing initiatives when required.
Ensure all content reflects the clinic's brand values and professional standards.

Skills & ExperienceEssential

Excellent communication and interpersonal skills.
Outstanding customer service skills.
Strong organisational skills and attention to detail.
Confident using computers and digital systems.
Ability to multitask and prioritise workload effectively.
Professional, friendly and empathetic approach.
Ability to work independently and as part of a team.

Desirable

Experience within a healthcare, wellness, chiropractic, physiotherapy or rehabilitation setting.
Experience in reception, administration or patient facing roles.
Experience in lead conversion, sales or customer relationship management.
Confidence speaking with patients both in person and over the phone.
Experience using social media platforms in a professional setting.
Knowledge of spinal health, rehabilitation or nervous system based healthcare.

Personal Qualities

Positive, enthusiastic and proactive attitude.
Passionate about helping people improve their health and wellbeing.
Confident communicator with a caring and professional manner.
Comfortable building relationships with patients from all backgrounds.
Reliable, trustworthy and organised.
Adaptable and willing to learn new skills.
Strong team player with a solution-focused mindset.

What We Offer

Full training on nervous system scanning equipment and clinic procedures.
Ongoing professional development and learning opportunities.
Supportive and collaborative team environment.
Opportunity to play a meaningful role in improving patient outcomes.
Varied and rewarding role with opportunities for growth and progression.
The chance to make a positive impact on the lives of our patients every day.

Success in This Role

The successful candidate will contribute to:

Delivering an outstanding patient experience.
Supporting patient retention and engagement.
Increasing conversion of new enquiries into patients.
Maintaining efficient clinic operations.
Supporting clinicians in delivering exceptional patient care.
Helping more people access the care and support they need to live healthier, happier lives.

Pay: £14.00 per hour

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

patient journey & clinical support jobs in liverpool, eng

Patient Journey & Clinical Support Coordinator

Trainee Clinical Nurse Specialist

Clinical Negligence Paralegal

Clinical Lead

Bowel Cancer Screening Specialist Screening Practitioner-Nursing role

Tissue Bank Assistant

Healthcare Support Worker

PALS Advisor

Patient Liaison & Administrative Assistant

Highly Specialised Cardiac Physiologist

Senior Therapy Assistant

Substance Misuse Nurse

Advanced Clinical Pharmacist

Support Secretary

Practice Manager with Business Development - Private Ophthalmology Clinic

Lead Chaplain

Healthcare Assistant

Acute Oncology Clinical Nurse Specialist

Veterinary Receptionist

Deputy Chief People Officer

I want to receive the latest job alerts for patient journey & clinical support in liverpool, eng

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