Senior holiday home Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Engagement Officer
The Riverside Group —Liverpool
- £42,229 - £46,674 a year
- Weekend availability
- Continuous improvement
- Leadership
- Communication skills
4d
Live-In Carer - National
Unique Senior Care —Liverpool
- £129 - £258 a day
- Medication administration
- English
- Travel
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Bootle
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
12d
Senior Administrative Officer - Electronic Monitoring
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
12d
Caseworker - Liverpool
Ministry of Justice —Liverpool
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Time management
- Annual leave
- Employee discount
12d
Senior Customer Service Manager
Stellify —Wigan
- £60,000 a year
- Team management
Quick apply
Prison Employment Lead
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Conflict management
- Annual leave
13d
Area Team Leader Building Control
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Management
- Business development
- Construction experience
- Relocation assistance
- Employee assistance programme
6d
Business Analyst
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Annual leave
13d
Programme Manager - Sefton & St Helens
Right to Succeed —Liverpool
- £40,736 - £44,056 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Data analysis skills
- Annual leave
- Work from home
Quick apply
8d
Office and Compliance Manager
Citizens Advice —Wirral
- £36,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Employee assistance programme
Senior Commercial Officer - Customer
Rolls-Royce SMR —Warrington
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Microsoft Word
- Presentation skills
- Continuous improvement
5d
Head of Application Delivery
Fletchers Solicitors —Liverpool
- Full-time
- Hybrid work
- Salesforce
- Team management
- In-person
- Work from home
- Sick pay
Quick apply
10d
Residential Support Worker
Sure Steps Support Services —Woolton
- £30,000 - £41,500 a year
- Overtime
- Experience working with children
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
1h
Warehouse Operations Manager
FRC Group —Liverpool
- £42,000 a year
- Overtime
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Finance Officer - Projects
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
13d
Residential Support Worker CQC Home
My3 Limited —Halewood
- £13 - £14 an hour
- Overtime
- Computer skills
- In-person
- Care plans
- Free parking
- Employee discount
Quick apply
12d
Casual Matchday Chefs £14-£17/hour + Holiday Pay
Liverpool Football Club —Liverpool
- £14 - £17 an hour
- Inventory control
- Travel
- No travel
- Annual leave
Mobile Care Assistant
McCarthy & Stone —Liverpool
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Employee discount
- Life insurance
Quick apply
4d
Legal Officer - Child Protection Team
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
10d

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Senior Customer Engagement Officer

The Riverside Group -
Liverpool

Apply Now

Job details

Permanent | Full-time
£42,229 - £46,674 a year
4 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Internal department liaison
Microsoft Office Suite
Complaint handling
Tenant engagement
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Leadership
Communication skills

Full job description

Job Title: Senior Customer Engagement Officer
Contract Type: Permanent
Salary: £42229.00 per annum (£46674.00 per annum is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday, Hybrid
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you’ll make as a Senior Customer Engagement Officer
To lead customer engagement activities that support Riverside's stock condition survey programme, ensuring customers are effectively engaged, and ensuring survey targets are achieved. The postholder will manage a team of customer engagement and administrative colleagues, coordinate engagement campaigns, work across departments and suppliers to remove barriers to access, and provide operational leadership for customer-facing activities that support survey delivery. Be accountable for driving improvements in access performance, customer experience and survey delivery.

About you
We are looking for someone with:

Experience of leading or supervising a customer-facing team.
Experience of delivering operational performance within a target-driven environment.
Experience of driving service improvement and implementing change.
Experience of working collaboratively across teams to achieve shared objectives.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Team Leadership & Operational Management

Lead, develop and manage a team of customer engagement and administrative colleagues.
Set clear objectives, monitor performance and ensure resources are deployed effectively.
Create a culture of accountability, continuous improvement and excellent customer service.
Ensure operational processes are delivered consistently and effectively.

Resident Engagement & Access Coordination

Lead the delivery of customer engagement activity that supports achievement of survey targets.
Take ownership of access performance, identifying barriers and implementing solutions to improve outcomes.
Ensure customer engagement approaches, communications and interventions are effective, consistent and responsive to customer needs.
Act as the escalation point for complex access issues and customer concerns.

Service Improvement and Partnership Working

Drive continuous improvement in customer engagement, access performance and customer experience.
Work across Riverside and with external partners to remove barriers to delivery and improve programme outcomes.
Ensure opportunities to increase access and improve efficiency are translated into operational delivery.
Contribute to the development and implementation of new ways of working that support programme objectives

Performance and Reporting

Monitor performance against agreed targets and implement corrective action where required.
Use data and customer insight to inform decision-making and prioritisation.
Produce reports and performance information for management and stakeholders
Ensure compliance with relevant policies, procedures and data requirements

Other Information

This role supports TRG’s commitment to inclusive and responsive service delivery.
May require flexible working hours, including evenings and weekends.
Will work closely with survey teams, contractors, and internal departments.

Person Specification
Knowledge, Skills and Experience
Essential

Experience of leading or supervising a customer-facing team.
Experience of delivering operational performance within a target-driven environment.
Experience of driving service improvement and implementing change.
Experience of working collaboratively across teams to achieve shared objectives.
Experience of using performance information to drive improvement.
Strong communication skills (written and verbal) across all levels.
Ability to manage complaints and resolve issues proactively.
Competent in Office 365 (letters, reports, spreadsheets).

Desirable

Knowledge of social housing and resident engagement practices.
Experience in coordinating property access or survey programmes.
Understanding of GDPR and data handling protocols.
Experience working with vulnerable or diverse communities.
Strong track record of building and maintaining relationships, both internally and externally

Apply Now

Refine Your Search

senior holiday home jobs in liverpool, eng

Senior Customer Engagement Officer

Live-In Carer - National

Operational Support Officer

Senior Administrative Officer - Electronic Monitoring

Caseworker - Liverpool

Senior Customer Service Manager

Prison Employment Lead

Area Team Leader Building Control

Business Analyst

Programme Manager - Sefton & St Helens

Office and Compliance Manager

Senior Commercial Officer - Customer

Head of Application Delivery

Residential Support Worker

Warehouse Operations Manager

Finance Officer - Projects

Residential Support Worker CQC Home

Casual Matchday Chefs £14-£17/hour + Holiday Pay

Mobile Care Assistant

Legal Officer - Child Protection Team

I want to receive the latest job alerts for senior holiday home in liverpool, eng

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