Senior operational leader Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
12h
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
3h
Programme Manager
St. Helens Council —St Helens
- £50,269 - £53,460 a year
- Leadership
6d
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
2d
General Manager - Cluster
The Dixie Dean Hotel —Liverpool
- Full-time
- Maintenance
- Hotel
Quick apply
14d
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
3d
Programme Manager
St Helens Borough Council —St Helens
- £50,269 - £53,460 a year
- Leadership
6d
Sr. Manager, HR Business Partner Operations & Quality
CSL Seqirus —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Travel
3d
Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
Mobilisation Support Lead
Compass Group —Liverpool
- £35,000 a year
- Temporary
- Hospitality
- Management
- Travel
9d
General Manager
Rudy's Pizza —Liverpool
- £40,000 a year
- Full-time
- Employee discount
Quick apply
14d
Payroll Senior
RSM UK —Liverpool
- Full-time
- Hybrid work
- Communication skills
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Head of Shift Operations - Fulfil
THG Ingenuity —Warrington
- Management
Quick apply
8d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
HSE Specialist - North Hoyle & Rhyl Flats
RWE Offshore Wind —Liverpool
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
1d
Director of Commercial Sourcing
CSL Behring —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Business
3d
Head of Risk
The Granite Group —Liverpool
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Quick apply
Employee Relations Centre of Excellence Manager
Community Integrated Care —Widnes
- £41,200 - £46,350 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply

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senior operational leader jobs near liverpool, eng

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year
12 hours ago

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

senior operational leader jobs in liverpool, eng

Senior Customer Service Manager

Senior Customer Experience Manager

Programme Manager

Managing Director

General Manager - Cluster

Senior Business Analyst

Programme Manager

Sr. Manager, HR Business Partner Operations & Quality

Head of Owner Success

Mobilisation Support Lead

General Manager

Payroll Senior

Head of Transformation

Head of Shift Operations - Fulfil

Partnership Director

HSE Specialist - North Hoyle & Rhyl Flats

Director of Commercial Sourcing

Head of Risk

Employee Relations Centre of Excellence Manager

Guest Experience Manager

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