Senior service assistant Work, Jobs in Liverpool, Eng (with Salaries)

Family Service Assistant
Ronald McDonald House —Birkenhead
- £24,500 a year
- Temporary
- Computer skills
- Communication skills
Quick apply
Rehoming and Welfare Assistant
Cats Protection —St Helens
- Up to £16,418.06 a year
- Part-time
- Customer service
- Annual leave
- Sick pay
1d
Assistant Building Manager - Royal Liver Building, Liverpool
CBRE —Liverpool
- Full-time
- Customer service
- Computer literacy
- Organisational skills
Kennel Assistant
Keepers Cottage Boarding Kennels —Knowsley
- £12.71 an hour
- Weekend availability
- Management
- Medication administration
- Heavy lifting
Quick apply
Live-In Carer - National
Unique Senior Care —Liverpool
- £129 - £258 a day
- Medication administration
- English
- Travel
- Annual leave
Senior Sales Assistant
NCF Living —Warrington
- £45,000 - £60,000 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick apply
Sales Progressor / Conveyancing Assistant
Atlas Estate Agents —Liverpool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Conflict management
- In-person
- Free parking
- Store discount
Quick apply
Additional Learning Support Manager and Deputy Designated Safeguarding Lead
Greenbank College —Liverpool
- £29,000 - £32,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
14d
Guest Services Assistant
Mitie —Liverpool
- Weekend availability
- Hotel
Estate Planning Adviser – Wills & LPAs
Hexagon Life Planning Services Ltd —Ormskirk
- £18,000 - £23,000 a year
- Part-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
9d
RTA Legal Assistant
Bond Turner —Liverpool
- Full-time
- In-person
- Communication skills
Quick apply
2d
Assistant Support Manager
Belong —Chester
- £35,035 a year
- Full-time
- Leadership
- Paid training
- Annual leave
Quick apply
20h
Deputy General Manager
Verbatim Education —Chester
- £35,000 - £37,000 a year
- Full-time
- Inventory control
- Sales
- Recruiting
Quick apply
Receptionist/Admin Assistant
Mersey Care NHS Foundation Trust —Whiston
- £25,272 a year
- Full-time
- Front desk
- Cleaning
6d
Senior Radiographic Department Assistant
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Weekend availability
- Rehabilitation centre
- Patient care
3d
Wealth Management Administrator
RGH‑Global Limited —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer skills
- Financial services
- Flexible schedule
Assistant Store Manager (Full-Time)
Pandora Jewelry —Liverpool
- £25,000 - £40,800 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
Assistant Director of Transformation
Warrington Borough Council —Warrington
- £85,782 - £91,758 a year
- Full-time
- Team management
- Leadership
10d
Data and Admin Assistant
Golborne High School —Warrington
- £23,559 - £25,945 a year
- Part-time
- Organisational skills
- In-person
- School
Quick apply
1d
Senior Operations Officer
Cheshire West and Chester Council —Ellesmere Port
- School

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Family Service Assistant

Ronald McDonald House -
Birkenhead

Quick apply

Job details

Temporary | Part-time
£24,500 a year

Qualifications

Shift management
Microsoft Office Suite
Email software
Health and safety inspection
Housekeeping coordination
Computer skills
Safeguarding procedures
Incident log maintenance
Communication skills

Full job description

Job Purpose

The Family Services Assistant helps deliver a safe, supportive and welcoming environment for families staying at Ronald McDonald House (RMH). As the onshift lead, the Family Services Assistant oversees the daytoday running of the House, upholds RMH standards and values, and supports families through emotionally challenging circumstances.

This role combines family-facing support with operational oversight, safeguarding awareness and responsibility for maintaining high standards across the House. The Family Services Assistant provides consistent, compassionate support, working within professional boundaries and agreed escalation pathways.

Role Scope & Key Relationships

Onshift, the Family Services Assistant leads House operations and firstline risk management within policy and agreed escalation routes. Key relationships include families, Housekeeping and volunteers, the Family Services team, the Family Service Manager or Deputy Family Service Manager, and relevant hospital partners and suppliers/contractors.

Key Responsibilities

1. Shift Leadership & Operational Oversight

Lead the House on shift as the responsible point of contact, ensuring safe, smooth operations and a high-quality family experience.
Make day-to-day operational decisions in line with RMH policies, ensuring standards and procedures are followed, and escalate to the Deputy Family Service Manager or Family Service Manager as required.
Complete shift handovers and maintain accurate logs/reports to support continuity, compliance and service improvement.

2. Family Services & Wellbeing

Welcome families, provide House tours and offer practical day-to-day support throughout their stay.
Build positive, professional relationships with families, responding sensitively to distress and using agreed escalation routes when additional support is needed.
Maintain confidentiality at all times and uphold safeguarding principles in line with policy.

3. Safeguarding & Incident Response

Be the first point of contact for safeguarding concerns, incidents, emergencies or conflict situations on shift, responding calmly, prioritising safety and escalating in line with RMH procedures.
Record and report incidents promptly and accurately, sharing relevant information with senior staff.

4. House Standards, Safety & Compliance

Conduct routine health and safety checks, addressing or reporting hazards to maintain a safe environment.
Ensure rooms, communal areas and facilities are clean, well-maintained and welcoming; report issues and help coordinate repairs.
Support compliance with House policies and procedures, including hygiene, security and access/visitor processes.

5. Volunteer Coordination & Community Engagement

Coordinate and support volunteers during shifts and assist with family activities/events that foster community and connection.
Represent RMH values and culture, promoting a positive, inclusive and respectful House environment.

6. Housekeeping & Operational Support

Coordinate shift priorities with the housekeeping team to ensure rooms and communal areas are prepared to standard.
Support housekeeping and operational tasks as required (e.g., laundry, room turnaround and restocking), and monitor stock levels.

Person Specification

Experience & Knowledge

Experience of working in a customer service, hospitality, health, social care or similar people-facing environment.
Experience of working with people in emotional distress and ability to respond with empathy and professionalism.
Understanding of confidentiality and safeguarding (training can be provided) and confident using IT systems (e.g., email, booking/record systems, Microsoft Office).

Skills & Competencies

Strong interpersonal and communication skills, with the ability to support families in emotionally challenging situations.
Confident decisionmaker with the ability to remain calm under pressure.
Ability to manage competing priorities and work independently during shifts.
Practical, handson approach with excellent attention to detail.
Ability to maintain professional boundaries and handle sensitive information appropriately.
Act as a role model for RMH values, demonstrating compassion, professionalism and inclusive behaviour at all times.

Additional Requirements

Able to work a shift pattern, including evenings, weekends and bank holidays, as required by the service
Safer recruitment checks: Appointment will be subject to satisfactory references and required pre-employment checks, including a DBS.

Quick apply

Refine Your Search

senior service assistant jobs in liverpool, eng

Family Service Assistant

Rehoming and Welfare Assistant

Assistant Building Manager - Royal Liver Building, Liverpool

Kennel Assistant

Live-In Carer - National

Senior Sales Assistant

Sales Progressor / Conveyancing Assistant

Additional Learning Support Manager and Deputy Designated Safeguarding Lead

Guest Services Assistant

Estate Planning Adviser – Wills & LPAs

RTA Legal Assistant

Assistant Support Manager

Deputy General Manager

Receptionist/Admin Assistant

Senior Radiographic Department Assistant

Wealth Management Administrator

Assistant Store Manager (Full-Time)

Assistant Director of Transformation

Data and Admin Assistant

Senior Operations Officer

I want to receive the latest job alerts for senior service assistant in liverpool, eng

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