Director of customer experience Work, Jobs in Liverpool, Msy (with Salaries)

Head of Onboarding
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
4d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Operations Manager
Bean —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Travel
- Employee discount
Quick apply
8h
Head of Block Management
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Full-time
- Management
- Driving
- In-person
- Employee assistance programme
Quick apply
2d
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
12d
Sales Support Analyst
Quilter —Liverpool
- Full-time
- Sales
- SharePoint
- Financial services
Junior Project Planner
Ericsson —Liverpool
- Microsoft Powerpoint
- Microsoft Excel
- English
3d
SSC Associate - KYC Quality Assurance
BDO —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Microsoft Outlook
General Manager
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £54,000 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
Quick apply
4d
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
SEO Executive
Mayfly Internet Marketing —Liverpool
- £24,000 - £28,000 a year
- Full-time
- English
- JavaScript
- In-person
- Work from home
- Flexible schedule
DEPUTY STORE MANAGER-LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Sales
- Presentation skills
Quick apply
5h
Luxury MICE Sales Manager
The Municipal M Gallery —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
1d
Country Manager UK
ZIM —Liverpool
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Assistant Director, Strategic Communications, Grade 6, Permanent, Liverpool / London
Charity Commission —Bootle
- £68,935 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
- Annual leave
- Employee discount
Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birkenhead
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Head of Fuel Pricing & Wetstock - Europe
EG Group —Horwich
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave

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director of customer experience jobs near liverpool, msy

Head of Onboarding

Sykes Holiday Cottages -
Chester

Quick apply

Job details

Full-time
£70,000 - £80,000 a year
4 days ago

Benefits

Company pension
Company events
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Continuous improvement
Leadership

Full job description

Head of Onboarding

Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director

About Us

Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we’ve become one of the UK’s fastest-growing holiday let agencies.

What started as a family-run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike.

Part of Forge Holiday Group, we’re building a culture where ambition, creativity and collaboration thrive.

We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask — we’re happy to help.

Lead the future of owner onboarding at Sykes Holiday Cottages

At Sykes Holiday Cottages, we're on an exciting journey to transform how holiday homeowners join our brands and achieve success from day one. We're looking for an experienced Head of Onboarding to lead this transformation, creating a seamless, high-performing onboarding experience that accelerates growth, maximises conversions and delivers exceptional owner experiences.

This is a pivotal leadership role where you'll shape the end-to-end onboarding strategy, leading teams across our Chester headquarters and our nationwide field consultants. You'll combine commercial thinking, operational excellence and customer obsession to ensure new owners realise value faster than ever before.

What you'll be doing

As Head of Onboarding you'll:

Lead and inspire a high-performing onboarding function, creating a culture of accountability, pace and continuous improvement.
Own the end-to-end owner onboarding journey, from enquiry through to go-live and first booking.
Drive improvements in lead conversion, onboarding efficiency and time to value.
Partner closely with Marketing, Commercial, Product and Technology teams to remove friction and optimise every stage of the onboarding journey.
Develop tailored onboarding experiences for individual owners and multi-unit partners.
Support the growth of our Multi-Unit Site proposition alongside our Business Development Managers.
Use insight and performance data to identify opportunities, improve processes and influence strategic decisions.
Own onboarding KPIs including conversion, speed to market, owner satisfaction and early-stage commercial performance.

About you

You'll be an experienced senior leader with a passion for creating outstanding customer journeys and delivering commercial results.

You'll bring:

Significant leadership experience within onboarding, commercial operations, customer lifecycle or operational leadership.
A proven track record of improving conversion, reducing operational cycle times and driving measurable business growth.
Strong commercial awareness with the ability to translate operational performance into business success.
Exceptional leadership skills with experience developing high-performing teams.
Excellent stakeholder management, with the confidence to influence at senior level.
Strong analytical capability, using insight and data to improve performance.
A collaborative leadership style and a passion for continuous improvement.

Experience within travel, property, marketplaces, e-commerce or digital platforms would be highly advantageous.

Why join Sykes?

At Sykes, our purpose is simple: We Champion UK Escapes.

You'll join an ambitious, forward-thinking business investing heavily in technology, people and customer experience as we work towards creating four million extraordinary holiday experiences each year.

Our values underpin everything we do:

One Business, One Team
Keep It Simple
Grow & Learn
Sustainable Impact

Alongside a competitive salary and benefits package, you'll have the opportunity to shape a business-critical function, influence strategic direction and make a lasting impact across the organisation.

Our Benefits

✈️ 33 days holiday + up to 5 extra with long service
Buy additional holiday
Birthday off
✋ 2 volunteering days
Enhanced parental leave
Pension contributions
Discounted stays at Forest Holidays & Sykes Cottages
❤️‍ Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
‍ ️ On-site gym & parking at Chester HQ
Employee savings scheme
Long service awards & company events

Apply today.

If you're ready to transform onboarding into a true competitive advantage, we'd love to hear from you.

Closing date for applications 6th July

Quick apply

Refine Your Search

director of customer experience jobs in liverpool, msy

Head of Onboarding

Senior Customer Service Manager

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Operations Manager

Head of Block Management

Customer Experience Manager

Hire Desk Team Leader

Director of Software Testing Services

Sales Support Analyst

Junior Project Planner

SSC Associate - KYC Quality Assurance

General Manager

Head of Mobilisation & Programme Delivery

SEO Executive

DEPUTY STORE MANAGER-LIVERPOOL

Luxury MICE Sales Manager

Country Manager UK

Assistant Director, Strategic Communications, Grade 6, Permanent, Liverpool / London

Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped

Head of Fuel Pricing & Wetstock - Europe

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