About the role
At Balfour Beatty we shape and deliver vital infrastructure projects that connect communities and create lasting social value. We are looking for a proactive and community-focused Public Liaison Officer to join our Regional Civils team.
This is an exciting opportunity for someone with strong communication and stakeholder engagement skills who is passionate about building positive relationships and making a real impact within local communities.
As Public Liaison Officer, you will act as the key point of contact between the project based in Sefton and the local community, ensuring clear, professional and timely communication throughout all stages of the project.
You will play a vital role in supporting stakeholder engagement, managing reputational risk and helping deliver meaningful social value outcomes.
What you'll be doing
As a Public Liaison Officer you will:
- Act as the primary contact for community queries, concerns and complaints, ensuring prompt and professional responses.
- Build and maintain positive relationships with residents, local authorities, schools, businesses and external stakeholders.
- Produce communication materials including newsletters, project updates, notices and community briefings.
- Ensure accurate and timely communication of project information and activities.
- Support compliance with industry schemes and standards, including Considerate Constructors requirements.
- Record, monitor and report on stakeholder engagement activities and outcomes.
- Work collaboratively with internal project teams to align communications with project milestones and construction activities.
- Support the management of local reputational risk through effective engagement and communication.
Who we're looking for
You will have the following:
- Previous experience in stakeholder engagement, community relations, communications or public liaison.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build relationships at all levels.
- Ability to manage sensitive situations professionally and confidently.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience producing communication and engagement materials.
- Knowledge of social value delivery and reporting would be advantageous.
- Experience within construction, infrastructure or civil engineering environments is desirable but not essential.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
About us
With a strong track record of delivery, our civils teams connect communities through infrastructure projects in the highways, public realm, rail, flood and coastal defence, and industrial sectors across England and Wales.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]
Job Reference: BBUK19394
