Proposition manager Work, Jobs in Liverpool, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
2d
Supervisor
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
1d
Sales Assistant
Lindt Careers —Liverpool
- Bar
- Analysis skills
- IT
10d
Product Manager
System C —Liverpool
- Full-time
- Mentoring
14d
Principal Planning Officer - WMF2966e
Westmorland & Furness Council —County
- £47,181 - £48,226 a year
- Full-time
- IT
- Annual leave
- Employee discount
Customer Propositions Assistant
Matalan —Liverpool
- Full-time
- Marketing
- Microsoft Office
- SharePoint
- Employee discount
Quick apply
14h
Senior Loyalty Manager
Iceland —Deeside
- Full-time
- Employee discount
2d
Principal Planning Officer - WMF2965e
Westmorland & Furness Council —County
- £47,181 - £48,226 a year
- Full-time
- IT
- Annual leave
- Employee discount
Food Service Sales Enablement Manager
Booker Group —Manchester
- Sales
- Employee assistance programme
- Employee discount
Quick apply
6h
Regional Partnership Manager
Veolia ES (UK) Limited —Ellesmere Port
- Full-time
- Analysis skills
- Negotiation
- Annual leave
Quick apply
2d
National Account Manager - (CO-OP)
NewPrinces Group —Liverpool
- Sales
- Microsoft Office
- Project management
- Annual leave
- Work from home
New Account Manager
CSA Group —Hawarden
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Telephone Business Development Manager
Chetwood Bank —Wrexham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Senior TPI Account Manager
Evolve-Energy —Lytham St. Annes
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater
Ecolab —Northwich
- £63,200 - £94,800 a year
- Remote
- Engineering
- Bachelor's degree
- Travel
13d
Industry Technical Consultant - Water Reclamation
Ecolab —Northwich
- £63,200 - £94,800 a year
- Remote
- Engineering
- Bachelor's degree
- Travel
13d
Food Service Proposition Manager
Booker Group —Manchester
- Sales
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
6h
General Foreman - Civils
Sisk —Birkenhead
- Full-time
- Analysis skills
- First Aid Certification
- Communication skills
Solution Architect - GHT
Ecolab Inc. —Northwich
- £63,200 - £94,800 a year
- Full-time
- Sales
- Engineering
- Master's degree
Service Designer (12 Month FTC)
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
8d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
2 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

proposition manager jobs in liverpool, msy

Head of Customer Experience

Supervisor

Sales Assistant

Product Manager

Principal Planning Officer - WMF2966e

Customer Propositions Assistant

Senior Loyalty Manager

Principal Planning Officer - WMF2965e

Food Service Sales Enablement Manager

Regional Partnership Manager

National Account Manager - (CO-OP)

New Account Manager

Telephone Business Development Manager

Senior TPI Account Manager

Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater

Industry Technical Consultant - Water Reclamation

Food Service Proposition Manager

General Foreman - Civils

Solution Architect - GHT

Service Designer (12 Month FTC)

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